Re: [rt-users] Using https in web interface results sometimes in Bad Request

2009-08-26 Thread Benno Overeinder
James, On 8/25/09 9:47 AM, James J. Oliver wrote: Thanks for the investigation - that throws more light on it. We were using http internally and https externally - I think I may just patch my systems as per your test and use https 100% of the time, the server is not particularly heavily

Re: [rt-users] HELP with RT API

2009-08-26 Thread Kevin Falcone
On Tue, Aug 25, 2009 at 07:25:00PM -0400, Jerrad Pierce wrote: I'm in a mess trying to figure out why RT:API will NOT put dates in the Ticket record when I read an input file. It's a known feature of RT e.g;

Re: [rt-users] Detecting differences between installs

2009-08-26 Thread Rich West
On 08/25/2009 09:19 AM, Emmanuel Lacour wrote: On Mon, Aug 24, 2009 at 10:25:28PM -0400, Rich West wrote: Is there an easy(ish) way to determine what version of the perl modules are installed on each of these systems so I could attempt to sync the two? Or am I barking up the wrong tree

[rt-users] CommandByMail - How to modify the seperator?

2009-08-26 Thread Eesti Matee
Hello I'd like to modify the colon that seperates the command from the value (command:value) to somewhat less common (e.g. ]~] ). Is this possible? And if so, where do I've to define the new seperator/string? Kind regards Eesti -- GRATIS für alle GMX-Mitglieder: Die maxdome Movie-FLAT!

Re: [rt-users] HELP with RT API

2009-08-26 Thread Ken Crocker
Kevin, If I understand what you and Jerrad are saying is that RT/API NORMALLY puts a date in those fields and if I am going to override, I need to code a work-around. Thank you. AT least I Know I'm not going crazy (yet). So, any hints (like code-type stuff ;-) on that work-around? Kenn LBNL

Re: [rt-users] HELP with RT API

2009-08-26 Thread Kevin Falcone
On Wed, Aug 26, 2009 at 08:25:40AM -0700, Ken Crocker wrote: If I understand what you and Jerrad are saying is that RT/API NORMALLY puts a date in those fields and if I am going to override, I need to code a work-around. Thank you. AT least I Know I'm not going crazy (yet). So, any

Re: [rt-users] CommandByMail - How to modify the seperator?

2009-08-26 Thread Kevin Falcone
On Wed, Aug 26, 2009 at 05:17:04PM +0200, Eesti Matee wrote: I'd like to modify the colon that seperates the command from the value (command:value) to somewhat less common (e.g. ]~] ). Is this possible? And if so, where do I've to define the new seperator/string? Look for pseudoheaders in the

Re: [rt-users] CommandByMail - How to modify the seperator?

2009-08-26 Thread Eesti Matee
I'd like to modify the colon that seperates the command from the value (command:value) to somewhat less common (e.g. ]~] ). Is this possible? And if so, where do I've to define the new seperator/string? Look for pseudoheaders in the code and you'll find the regular expressions

Re: [rt-users] HELP with RT API

2009-08-26 Thread Ken Crocker
Kevin, Got it. Thanks. Kenn LBNL On 8/26/2009 8:30 AM, Kevin Falcone wrote: On Wed, Aug 26, 2009 at 08:25:40AM -0700, Ken Crocker wrote: If I understand what you and Jerrad are saying is that RT/API NORMALLY puts a date in those fields and if I am going to override, I need to code

Re: [rt-users] CommandByMail - How to modify the seperator?

2009-08-26 Thread Eesti Matee
On Wed, Aug 26, 2009 at 05:54:55PM +0200, Eesti Matee wrote: I'd like to modify the colon that seperates the command from the value (command:value) to somewhat less common (e.g. ]~] ). Is this possible? And if so, where do I've to define the new seperator/string? Look for

[rt-users] FW: 403 Forbidden

2009-08-26 Thread Andrew Pike
Hi all, Newbie here and would really appreciate some help here. I’ve recently just installed RT (v3.6.7) on Gentoo using the provided ebuilds. The install seems to have gone okay except I could not log onto the web interface. After buying RT essentials I convinced myself the my configuration

Re: [rt-users] HELP with RT API

2009-08-26 Thread Ken Crocker
Kevin, I hate to bug you, but I went to your link and saw some code. I'm not a big perl guy (I can code some simple scrips, etc.) so some of it confuses me. Attached is the program I've been speaking of. I put what I thought would be the correct code in it (set Date Fields). It is not

Re: [rt-users] Editing Comments or Replies

2009-08-26 Thread Allen
We have a tool floating around on the website or the wiki that allows a systems administrator to censor a single transaction Looks like that is here, but is old. Would it work in 3.8? http://download.bestpractical.com/pub//rt/contrib/3.0/Other/Censorware/ Allen