Hi,
Did you complete all the actions in UPGRADING.mysql? If not then this will
cause the issue that you speak of.
--
Regards,
Aaron
On Tue, Oct 6, 2009 at 5:18 AM, Bennett, Bevan (IS)
wrote:
> I'm trying to upgrade my installation to 3.8.5, but early testing showed
> a rather odd bug that I d
All,
I am having a problem where many of my users can not create tickets via
email. In the log file, I see: User 'x...@someother_domain.com' could not
be loaded in the mail gateway.All of these users have different email
domains then the home office (mydomain.com) does, and I won
Is there a way to create saved searches based on the group the requestor is
in?
I have a department with 50 people divided into a number of teams, each with
a lead or a manager. At present, all tickets are created via email and go
into the General queue. The help desk manager then assigns ticket
On Thu, Oct 15, 2009 at 09:26:50AM +0200, Emmanuel Lacour wrote:
> On Wed, Oct 14, 2009 at 06:47:19PM -0400, David wrote:
> > Hi,
> >
> > I've created several dashboards and I would like to sort them in a
> > particular way (alphabetical or other).
> >
> > However, it seems that by default, they
Howard,
I thought the "replace-relations" was for links to other tickets. If it
offers an opportunity to enter a replacement User ID, then I'm sure it's OK.
Kenn
LBNL
On 10/15/2009 9:01 AM, Howard Jones wrote:
On 15/10/2009 16:41, Ken Crocker wrote:
Some users may be referred to by trans
On 15/10/2009 16:41, Ken Crocker wrote:
> Some users may be referred to by transaction history of a ticket
> because they sent in corresponance or were the original requestor or
> owner. Those kind of relationships shouldn't be deleted because it
> will cause an error in yoiur history display.
Isn'
David,
Some users may be referred to by transaction history of a ticket because
they sent in corresponance or were the original requestor or owner.
Those kind of relationships shouldn't be deleted because it will cause
an error in yoiur history display.
Kenn
LBNL
On 10/14/2009 4:57 PM, Davi
I'm using 2.0.15. Before throwing me under the truck, please read since I
suspect this doesn't have anything to do with the old version of RT. :)
Recently, I often experience a situation with certain people when they email RT
to create a ticket. The body of the message appears in the ticket
Kevin Falcone wrote:
On Wed, Oct 14, 2009 at 07:06:03AM +0100, Kevin Bailey wrote:
support: support rt
# support: support kbailey nstone gpeter
rt: "|/usr/bin/rt-mailgate --queue support --action correspond --url
[1]http://cyclone.example.com/rt";
in the aliases file.
RT
Hi, we are setting up a system where we would like to be able to implement
a process of approval from a supervisor before every correspond event
initiated by ticket respondents. Would it be able to implement this with
scrips and templates? Would it require more than that? Any suggestions?
Thanks
On Wed, Oct 14, 2009 at 06:47:19PM -0400, David wrote:
> Hi,
>
> I've created several dashboards and I would like to sort them in a
> particular way (alphabetical or other).
>
> However, it seems that by default, they are sorted by creation (by
> their unique ID).
>
there is no configuration fo
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