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Jesse Vincent wrote:
* Can rt-mailgate be configured not to drop the mail on the floor if the
reception fails? I would like the mail delivery to be retried by the mail
system.
..it should already be doing this. rt-mailgate only tells your MTA
Hello,
I added a new status validation_RS .
I added this line in my RT_SiteConfig.pm : Set(@ActiveStatus, qw(new
open validation_RS stalled));
It works : I see it on rt but I can't use it.
When I try to change the ticket's status with this status, RT
doesn't want : it tells me
Sorry, my fault, there was a Tickets_Overlay_SQL.pm in the
/opt/rt3/local/lib/RT folder with a line in it to replace
__CurrentUserEmail__ with $self-CurrentUser-EmailAddress.
-Original Message-
From: Jesse Vincent [mailto:je...@bestpractical.com]
Sent: 23 October 2009 18:02
To: Alex
On 10/26/2009 05:53 AM, Alexandre PIASER wrote:
Hello,
I added a new status validation_RS .
I added this line in my RT_SiteConfig.pm : Set(@ActiveStatus, qw(new
open validation_RS stalled));
It works : I see it on rt but I can't use it.
When I try to change the ticket's
On Friday 23 of October 2009, Jerrad Pierce wrote:
A tool like the firefox developer toolbar is an easy way to do this.
HTTPFox might be a good solution too. You can simply tell it to start
tracking as you use RT, and stop it once you encounter the problem.
Examine the results, debug,
On Mon, Oct 26, 2009 at 02:40:29PM +0200, Arkadiusz Miskiewicz wrote:
On Friday 23 of October 2009, Jerrad Pierce wrote:
A tool like the firefox developer toolbar is an easy way to do this.
HTTPFox might be a good solution too. You can simply tell it to start
tracking as you use
Hi,
On Mon, Oct 26, 2009 at 14:58, Jesse Vincent je...@bestpractical.com wrote:
User B was logged in on it's own computer at that time but with totally
different session id than three above (so I assume user A become user B with
some old session of user B).
*nod*
Has _anybody_ else been
the upgrade says this is optional. will the CFs still work the way
they did if we upgraded to 3.8.6 and not use the hierarchical custom
fields? will it break upgradability in the future?
___
On Mon, Oct 26, 2009 at 10:37:03AM +0530, Varun wrote:
Hello Jesse
Yeah your right infact we have more than 30 concurrently users using RT and
I can't bring the number of Fastcgi processes less than 30. So I want to
make sure that will recent version of RT i.e. 3.8 will work well as far
Hi,
I'm running RT 3.4.5. I inherited it and had never worked with it
before, and I don't know the extent to which it has been customized.
I've searched the wiki and list archives, but can't find my issue
mentioned.
Basically, people are being cc'd on tickets when they shouldn't be.
Can't say as to the future, but, for the present they continue to work as
previously. I upgraded from 3.8.4 to 3.8.6 without them changing behavior.
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of slamp
Hi,
On 23.10.2009, at 20:36, Ruslan Zakirov wrote:
Laas,
This SQL is too heavy and incorrect, RT 3.8.6 has a fix.
Upgrading to 3.8.6 seems to have fixed this issue - lookup IP is now
fast again.
Thank you.
Best,
Laas
___
address. Which is fine, but for some tickets, addresses appear in that list
in the
UI, even though they are not requestors, owners, admincc’s, or cc’s on the
ticket.
In the db, I see the SquelchMailTo Attribute records for those addresses on
that
ticket, but I can’t discover where they come
That's what I needed. Thanks, Jerrad!
mb
-Original Message-
From: Jerrad Pierce [mailto:jpie...@cambridgeenergyalliance.org]
Sent: Monday, October 26, 2009 9:34 AM
To: Blakley, Michael
Cc: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Reverse SquelchMailTo -- cc's hard-coded
As I was trying to get approvals to work using the CreateTicket action and
instructions found on the wiki, I encoutered a few problems:
1. AdminCcs of ___Approvals weren't notified, because the approval action
only notified the owner. Of course, there can't be more than one owner, so
getting
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