Re: [rt-users] incoming mail lost after possible httpd crash

2009-10-26 Thread Marcus Better
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Jesse Vincent wrote: * Can rt-mailgate be configured not to drop the mail on the floor if the reception fails? I would like the mail delivery to be retried by the mail system. ..it should already be doing this. rt-mailgate only tells your MTA

[rt-users] new status

2009-10-26 Thread Alexandre PIASER
Hello, I added a new status validation_RS . I added this line in my RT_SiteConfig.pm : Set(@ActiveStatus, qw(new open validation_RS stalled)); It works : I see it on rt but I can't use it. When I try to change the ticket's status with this status, RT doesn't want : it tells me

Re: [rt-users] Searching on CF's not working with RT3.8.6

2009-10-26 Thread Alex Young
Sorry, my fault, there was a Tickets_Overlay_SQL.pm in the /opt/rt3/local/lib/RT folder with a line in it to replace __CurrentUserEmail__ with $self-CurrentUser-EmailAddress. -Original Message- From: Jesse Vincent [mailto:je...@bestpractical.com] Sent: 23 October 2009 18:02 To: Alex

Re: [rt-users] new status

2009-10-26 Thread Jeff Voskamp
On 10/26/2009 05:53 AM, Alexandre PIASER wrote: Hello, I added a new status validation_RS . I added this line in my RT_SiteConfig.pm : Set(@ActiveStatus, qw(new open validation_RS stalled)); It works : I see it on rt but I can't use it. When I try to change the ticket's

Re: [rt-users] 3.8.x serious security issue with mixing sessions

2009-10-26 Thread Arkadiusz Miskiewicz
On Friday 23 of October 2009, Jerrad Pierce wrote: A tool like the firefox developer toolbar is an easy way to do this. HTTPFox might be a good solution too. You can simply tell it to start tracking as you use RT, and stop it once you encounter the problem. Examine the results, debug,

Re: [rt-users] 3.8.x serious security issue with mixing sessions

2009-10-26 Thread Jesse Vincent
On Mon, Oct 26, 2009 at 02:40:29PM +0200, Arkadiusz Miskiewicz wrote: On Friday 23 of October 2009, Jerrad Pierce wrote: A tool like the firefox developer toolbar is an easy way to do this. HTTPFox might be a good solution too. You can simply tell it to start tracking as you use

Re: [rt-users] 3.8.x serious security issue with mixing sessions

2009-10-26 Thread Leonid Mamchenkov
Hi, On Mon, Oct 26, 2009 at 14:58, Jesse Vincent je...@bestpractical.com wrote: User B was logged in on it's own computer at that time but with totally different session id than three above (so I assume user A become user B with some old session of user B). *nod* Has _anybody_ else been

[rt-users] hierarchical custom fields

2009-10-26 Thread slamp slamp
the upgrade says this is optional. will the CFs still work the way they did if we upgraded to 3.8.6 and not use the hierarchical custom fields? will it break upgradability in the future? ___

Re: [rt-users] RT : Apache Resource Usage

2009-10-26 Thread Jesse Vincent
On Mon, Oct 26, 2009 at 10:37:03AM +0530, Varun wrote: Hello Jesse Yeah your right infact we have more than 30 concurrently users using RT and I can't bring the number of Fastcgi processes less than 30. So I want to make sure that will recent version of RT i.e. 3.8 will work well as far

[rt-users] Reverse SquelchMailTo -- cc's hard-coded somewhere?

2009-10-26 Thread Blakley, Michael
Hi, I'm running RT 3.4.5. I inherited it and had never worked with it before, and I don't know the extent to which it has been customized. I've searched the wiki and list archives, but can't find my issue mentioned. Basically, people are being cc'd on tickets when they shouldn't be.

Re: [rt-users] hierarchical custom fields

2009-10-26 Thread Lander, Scott
Can't say as to the future, but, for the present they continue to work as previously. I upgraded from 3.8.4 to 3.8.6 without them changing behavior. -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of slamp

Re: [rt-users] RT-IR IP lookup slow

2009-10-26 Thread Laas Toom
Hi, On 23.10.2009, at 20:36, Ruslan Zakirov wrote: Laas, This SQL is too heavy and incorrect, RT 3.8.6 has a fix. Upgrading to 3.8.6 seems to have fixed this issue - lookup IP is now fast again. Thank you. Best, Laas ___

Re: [rt-users] Reverse SquelchMailTo -- cc's hard-coded somewhere?

2009-10-26 Thread Jerrad Pierce
address.  Which is fine, but for some tickets, addresses appear in that list in the UI, even though they are not requestors, owners, admincc’s, or cc’s on the ticket. In the db, I see the SquelchMailTo Attribute records for those addresses on that ticket, but I can’t discover where they come

Re: [rt-users] Reverse SquelchMailTo -- cc's hard-coded somewhere?

2009-10-26 Thread Blakley, Michael
That's what I needed. Thanks, Jerrad! mb -Original Message- From: Jerrad Pierce [mailto:jpie...@cambridgeenergyalliance.org] Sent: Monday, October 26, 2009 9:34 AM To: Blakley, Michael Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Reverse SquelchMailTo -- cc's hard-coded

[rt-users] Patch for approvals

2009-10-26 Thread Mathieu Longtin
As I was trying to get approvals to work using the CreateTicket action and instructions found on the wiki, I encoutered a few problems: 1. AdminCcs of ___Approvals weren't notified, because the approval action only notified the owner. Of course, there can't be more than one owner, so getting