OK, now i found it.
If $self-TicketObj-AddLink(Type='Members',Target=ID_OF_CHILD); is not
working, then $self-TicketObj-AddLink(Type='MemberOf',Base=ID_OF_CHILD);
does the trick.
Torsten
-Ursprüngliche Nachricht-
Von: rt-users-boun...@lists.bestpractical.com
Hi ,
I'm trying to set the custom filed values of child ticket using a Template but
it fails to set the values in the Child Ticket.Please find below the Template
used for Ticket creation and setting the value:
Template
===Create-Ticket: Child
Subject: {$Tickets{'TOP'}-Subject} - Child
Queue:
Hello,
I need the following behaviour : when a ticket is created (in default queue),
if the suject contains [PRH] I must notify some special persons.
I first tried to change the ticket's queue but only the AdminCCs of the
default queue are notified.
So I tried adding the users during the
I wasn't able to get this working after trying a good portion of the
evening.
I finally ended up setting up a new virtual server and just migrating
the database over to it.
-Josh
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
JC,
I created something similar to this only it was for Ticket CC's. As to
whether you want them to be added as Users or not, that could well be
done with your RT_SiteConfigure.pm file for auto create. We do that and
they become non-privileged users (Email only.
Anyway, I didn't want RT to add
Barron, Josh wrote:
I wasn't able to get this working after trying a good portion of the
evening.
I finally ended up setting up a new virtual server and just migrating
the database over to it.
Did you ever try turning SELinux off? Just curious, I've never used it
so I'm not sure what the
Looking at a tcpdump, as soon as the ldap server returns Server Hello Done
the RT server sends a FIN/ACK to close the connection, this all happens prior
to the bind attempt, so when the bind attempt happens, it fails.
I have verify='none' set in the start_tls command, but still nothing...
I did try and it was giving me other issues after doing that. Since the
server was old and running on limited resources, we made the final
decision to migrate clean anyways instead of throwing more time
resources at the old server.
Thanks for your help though!
-Josh
-Original Message-
Hello,
After over a year of running RT/RT-IR under CentOS with Apache mySQL,
I decided to give it another go and create an entirely new server using
Lighttpd and Postgres. I'm doing this half for the educational
experience, and half because I've heard promising things about the
performance
Hi folks:
I've installed RT::Extension::CommandByMail and configured it according
to
http://cpansearch.perl.org/src/FALCONE/RT-Extension-CommandByMail-0.08_01/INSTALL.
So far so good.
When I try and email a ticket with commands (e.g., Priority or
TimeWorked) I get the following response:
After nearly 6 hours of working on just this problem alone.. and a brief
break away from the problem to clear my mind... I decided to try and
start on the problem fresh and just go through everything once more to
make sure I crossed all my t's and dotted my i's. While looking through
the mason
Hello,
Once again it appears I've run into a snag. I'm running lighttpd with RT
on CentOS 5.4. This is my first attempt at trying to get RT to run under
lighttpd with FastCGI. When I open the RT URL in my browser, everything
is flush left and the only image shown anywhere on the page is the
12 matches
Mail list logo
