Hi,
Please find below the Custom action clean up code for Seting DueDate based on a
condition:
use strict;
use warnings;
my $date1=$self-TicketObj-FirstCustomFieldValue('CI Valid Till');
my $date2=$self-TicketObj-FirstCustomFieldValue('Date In Gabriel');
my($mm1,$dd1,$1) = split /\//,
hi,
i don't know if it can help, but i don't use the -ISO on setDue.
$self-TicketObj-SetDue($duedate); // when $duedate = 2009--11-23
00:00:00;
maybe this can help,
regards,
On 23/11/2009 11:20, TONY JOHN - ERS, HCL Tech wrote:
Hi,
Please find below the Custom action clean up code for
Hello,
I'm in the same boat as many others I've seen post. We have 35k tickets
in one of our queues that I'm trying to shred(shame on us for not
automating this previously). I've found the web version of the Shredder
to be god-awful slow. We're talking 10min+ just to shred ONE ticket. So
I
Tony,
We have a Custom Field called Need-By Date that we have the customer
fill out and we use that to set the Due Date of the ticket when they
create a ticket. It overrides the default due date timing set up for the
queue. This is the code we use:
#
# set new values for Due Date from CF
Oha, this sounds really useful. Any comment from ruslan if this is save?
I have to shred several houndret thousend tickets from 2002-2007 and we need
also around 2 minutes per ticket, will try it out tomorrow!
Thanks for sharing this
Torsten
2009/11/23 Maxwell A. Rathbone mrathb...@sagonet.com
I noticed a typo in probably the most important line in my message. The
filename is actually:
/opt/rt3/lib/RT/Shredder/Record.pm
The line that I suggest to comment out, calls RT's built in Logger()
function that basically just writes information either to the log or to
the screen.
As with
Hi,
have a look onto your code:
1. Condition:
==Condition==
my @exceptionGroups = ('no-reply');
my $principalobj = RT::Principal-new($RT::
SystemUser);
$principalobj-Load($self-TransactionObj-CreatorObj-Id);
my $transactionType = $self-TransactionObj-Type;
if ($transactionType eq 'Create') {
Have a look onto RTx-Shredder at cpan, this will help you!
Torsten
2009/11/9 PF phan...@gmail.com
I need to backup everything in 2 queues but nothing else. I'm a database
.. well I'm poor at it. I've looked through
site:bestpractical.com (keywords)
but not really found anything on
Best Practical Solutions provides unparalleled instruction in how to
get the most out of RT. We've been teaching users and administrators
how to get the most out of RT since 2001. Since 2003, we've offered
intensive one-day RT administrator training sessions to the general
public.
2010 will bring
RT provides an excellent history log of all activities relating to a
ticket. This provides an unchangeable record which auditors love when
reviewing tickets.
However we occasionally make changes to a queue such as adding a new
custom field. This does not get filled in for historical tickets
Gordon,
RT has a Bulk Update feature which would allow you to add whatever
value to specific Custom Fields on tickets in specific Queues as well as
add comments to specific tickets in a queue. By specific, I mean
whatever criteria you use for selecting the ticket you want to update.
Kenn
LBNL
Hello all,
this question appears in the archive but the suggested answer does not
quite work; I am hoping some of you will be able to suggest solutions.
My problem is that I am trying to install RT on an existing web server
(Apache 2.x with mod_perl2 on Ubuntu8), in a sub-directory. I went
Thanks Ken,
I use this feature for some fields but others require information
specific to a ticket (eg description of product design change). Also,
reviewers of historical tickets can still ask the question: why wasn't
the field filled in when the ticket was active?
Gordon
Ken Crocker
On Tue, 24 Nov 2009 10:35:31 +1100, gor...@cryologic.com said:
I use this feature for some fields but others require information
specific to a ticket (eg description of product design change). Also,
reviewers of historical tickets can still ask the question: why wasn't
the field filled in
Nice idea, I like it!
thanks
Gordon
Nick Kartsioukas wrote:
On Tue, 24 Nov 2009 10:35:31 +1100, gor...@cryologic.com said:
I use this feature for some fields but others require information
specific to a ticket (eg description of product design change). Also,
reviewers of historical
I just checked RT out of git and ran:
./configure --enable-layout=inplace --with-my-user-group --with-db-typ=SQLite
But the database type is set to 'mysql' in RT_Config.pm.
What gives? The schema.SQLite file still exists.
___
On Mon, Nov 23, 2009 at 10:33:16PM -0500, Todd Chapman wrote:
I just checked RT out of git and ran:
./configure --enable-layout=inplace --with-my-user-group --with-db-typ=SQLite
It helps if you don't misspell '--with-db-type'
But the database type is set to 'mysql' in RT_Config.pm.
On Mon, Nov 23, 2009 at 10:35 PM, Jesse Vincent je...@bestpractical.com wrote:
On Mon, Nov 23, 2009 at 10:33:16PM -0500, Todd Chapman wrote:
I just checked RT out of git and ran:
./configure --enable-layout=inplace --with-my-user-group --with-db-typ=SQLite
It helps if you don't misspell
When upgrading from 3.8.4 to 3.8.6 I'm getting this error when running
bin/rt-setup-database --dba rt_user --prompt-for-dba-password --action
upgrade
[Tue Nov 24 04:23:47 2009] [crit]: Can't locate RT/FM.pm in @INC (@INC
contains: /root/rt-3.8.6/sbin/../local/lib /root/rt-3.8.6/sbin/../lib
Hi,
I am using RT v3.6.0 on RHEL AS 3 with Oracle 9i as the back-end database on a
Pentium server with 1GB of RAM. This RT instance is hosting two business
applications and there are close to 1200 queues on it.
I am facing an issue with the QuickSearch widget on the RT web interface. It
was
On Tue, Nov 24, 2009 at 01:01:39PM +0530, Umasankar Pandurangan wrote:
Hi,
I am using RT v3.6.0 on RHEL AS 3 with Oracle 9i as the back-end
database on a Pentium server with 1GB of RAM. This RT instance is
hosting two business applications and there are close to 1200 queues
on it.
I am
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