[rt-users] Any RT Guru to help me Forward a Ticket just like Comment or Correspond??

Hello. i need to forward a ticket to some person outside RT, just like same as Comment or Correspond, so that forward should also be treated as an transaction and could be recorded in Ticket History. Please reply any one, i need this desperately. Thanks, R i Z -- View this message in

[rt-users] QuickSearch has broken links for some users

Hello, I recently moved our RT instance from a base hostname to a subdirectory (i.e. from http://www.example.com/ to http://www.example.com/rt/) Myself and a few users have updated our SavedSearches to account for that change and it works fine. As does almost everything else. However, for some

Re: [rt-users] Adding another extension

Emmanuel, Thanks. Got it. It's up and runnning. Kenn LBNL On 2/12/2010 10:42 PM, Emmanuel Lacour wrote: On Fri, Feb 12, 2010 at 01:32:25PM -0800, Ken Crocker wrote: To list, I finally have RT 3.8.7 up and running in our test environment. It's GREAT! I didn't install ALL the extensions,

Re: [rt-users] QuickSearch has broken links for some users

Have you corrected the URL in RT_Config and Site_Config? Have you bounced Apache yet? Will -Original Message- From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Ed Santora Sent: Tuesday, February 16, 2010 8:52 AM To:

[rt-users] Creating Ticket sets Status to Open

Anybody know how to make new tickets automatically set Status to Open on creation of ticket? Is there a callback or extension that can do this? Thanks, Michael Neuschafer PC Support Specialist National Stores Inc. (310) 436 - 2150 ___

[rt-users] RTFM Link Could not be Created - Regular users can't Create Articles

RT 3.8.4 RTFM-2.4.2 My RTFM is installed, and my root user could easily create 'New Articles' (with their Links being either based on: other tickets, or URL's, or articles), and associate it to 'Classes 'Topics'. However, my regular users can't 'Create Articles', and get the following

[rt-users] Vexed by Permission Denied

or maybe I just need a clue by four with regard to rights. Since migrating from 3.6.0 to 3.8.6, we've been getting reports of people getting permission denied errors from time to time. I know this is a common problem, and I thought I'd taken steps to fix it, based on what I'd read, but today

[rt-users] Problems after upgrade

I am looking at upgrading a 6 year old installation of RT (3.2.2) to a more current version (3.8.7). Went through all the upgrade steps. After starting Apache I got the main page and login, which works. On the main page first thing I notice is that I get Predefined search My Requests not