Morning Ken:
Try this :
Change
my $message = $ticket-Transactions-First-Content;
to
my $message = $self-TransactionObj-Content() ; #and remove my $trans line
-you don't need it
or
my $message = $trans-Content() ; #keeping my $trans line
Regards;
Roy
From:
Hello All,
I'm faced with a problem that I haven't seen sofar. An application of
ours sends an email from an Oracle database to our RT (3.8.2) install
containing attachments. The filename in the Content-Disposition:
attachment; field contains a name which is not compliant with the
filesystem
As a follow up:
The URL in Ticket Metadata is:
http://rt3.mococo.nl:82/rt3/Ticket/Attachment/431330/279232/F1356386247%2Ftest%20%20print%20screen.doc
but clicking on it displays:
http://rt3.mococo.nl:82/rt3/Ticket/Attachment/431330/279232/F1356386247%2Ftest
print screen.doc
Notice the escaped
Hi:
RT-3.8.7
Apache2
Mysql
perl5 (revision 5 version 8 subversion 8)
mod_perl2 v2.04;
DBIx::SearchBuilder v1.56;
DBD::mysql v4.005;
DBI v1.605;
When a user run a search that returns 5 tickets , the search runs fine
and results back fairly quickly ( 10 seconds).
However if a user
On Tue, Oct 12, 2010 at 01:58:14PM +0100, Raed El-Hames wrote:
Hi:
RT-3.8.7
Apache2
Mysql
perl5 (revision 5 version 8 subversion 8)
mod_perl2 v2.04;
DBIx::SearchBuilder v1.56;
DBD::mysql v4.005;
DBI v1.605;
When a user run a search that returns 5 tickets , the
Hi.
Quiet right and that has been fixed in 3.8.8.
Regards, Ruslan. From phone.
2010 10 12 17:05 пользователь Kenneth Marshall k...@rice.edu написал:
On Tue, Oct 12, 2010 at 01:58:14PM +0100, Raed El-Hames wrote:
Hi:
RT-3.8.7
Apache2
Mysql
perl5 (revision 5 version 8 subversion 8)
Thanks for you replies ..
Because of the heavy customisation I have on my production enviroment , its not
simple for me to upgrade RT versions,
Do you know where the fix have been applied? Which modules/Elements ??
Regards;
Roy
From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com]
On Tue, Oct 12, 2010 at 4:56 PM, Raed El-Hames raed.el-ha...@vialtus.comwrote:
Thanks for you replies ..
Because of the heavy customisation I have on my production enviroment , its
not simple for me to upgrade RT versions,
Do you know where the fix have been applied? Which modules/Elements
Thanks Kenneth for your answer. I had gone to
Config-CustomFields-Group Rights for the related custom fields, and
added ModifyCustomField and SeeCustomField to Everyone (just to make
it sure this is not the problem). Also, if I login as root/admin, I
get the same behaviour: can't see the custom
Raed,
Yep. That was it. Thank you so much. I owe you a beer!
Kenn
LBNL
On Tue, Oct 12, 2010 at 9:10 AM, Kenneth Crocker kfcroc...@lbl.gov wrote:
Raed,
GEEZ! I'll bet that's it. I'll give it a try today.
Thanks.
Kenn
LBNL
On Tue, Oct 12, 2010 at 2:15 AM, Raed El-Hames
You must be running one of the biggest RT setups in the world:-)
I bet cpan is 10 x bigger ..
200 tickets is not really that big, we ‘ve been using rt for many years
now, thanks for best practical and the community
Roy
From: Odhiambo Washington [mailto:odhia...@gmail.com]
Sent: 12 October
You also said you have 5,000,000 users.
Are you running a trouble ticket system for the nation of Switzerland, perhaps,
and each living adult gets an account?
I'm filing a ticket to the Washington-DC-General queue to request that system
for America, but I think I'm going to get wishlisted.
My mistake every one, 00 too many .. (5)
I was amused by the original question ..
If everyone is happy with my set up now, can they actually help with where the
fixes for the memory leak are in 3.8.8
Roy
From: Josh Narins [mailto:jnar...@seniorbridge.com]
Sent: 12 October 2010 18:23
To:
On Tue, Oct 12, 2010 at 8:48 PM, Raed El-Hames raed.el-ha...@vialtus.comwrote:
My mistake every one, 00 too many .. (5)
I was amused by the original question ..
If everyone is happy with my set up now, can they actually help with where
the fixes for the memory leak are in 3.8.8
I know this is a simple question but, I can't seem to find the right place
to allow modification of quicksearch on rt at a glance for users. What
permission do I need to open up? Right now they have an Edit link, but when
users try to modify it, they get No permission to set preferences error.
Hi,
SHA of the commit when we merged branch with fix for this issue.
dd729687653abc20a2ce816a70c9b018b7056ffb
git co 26e4ddca1fc7851fd86bb13fc806d1d2d9a1 -b tmp
git rebase -i rt-3.8.7
git diff rt-3.8.7 RT-3.8.7-new_item_map_backport.patch
That's it. Quite handy way to backport any feature
Can someone tell me the proper syntax to set a custom field value to NULL
via rest? When it is NULL it has (no value) in the RT interface. I would
like to reset the field via rest to this NULL state.
Thanks!
Matt
RT Training in Washington DC, USA on Oct 25 26 2010
Last one this year -- Learn
Hi,
I don't think such extension exists, but may be there is no such need.
You can move all tickets from one queue into another and disable the
first. You can hack DB and do quite the same silently. Don't recommend
to do either of that right in production. First thing can result in
some scrips
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