Re: [rt-users] RT ticket ID field extraction

2010-12-30 Thread Laurent Mathieu
It's not working at all for me. Do you know how it works? Is there a specific config? We are using Lotus Notes, so maybe there is an integration issue with e-mail formatting from LN... Thanks. Laurent On Wed, Dec 29, 2010 at 4:59 PM, Kevin Falcone falc...@bestpractical.com wrote: On Wed, Dec

Re: [rt-users] RT ticket ID field extraction

2010-12-30 Thread Kevin Falcone
On Thu, Dec 30, 2010 at 09:59:34AM +0100, Laurent Mathieu wrote: It's not working at all for me. Do you know how it works? Is there a specific config? How are you testing it We are using Lotus Notes, so maybe there is an integration issue with e-mail formatting from LN... This is the

[rt-users] [Rt-announce] RTFM 2.4.3 available

2010-12-30 Thread Kevin Falcone
We are happy to announce that RTFM 2.4.3 is now ready for download. It includes a number of bugfixes and an important compatibility fix which you need to use RTFM with RT 3.8.8 or greater. You can download it from: http://download.bestpractical.com/pub/rt/release/RTFM-2.4.3.tar.gz

Re: [rt-users] BCC Staff members replies

2010-12-30 Thread Catalin Constantin
I am trying to the following scrip: return 0 unless $self-TransactionObj-Type eq 'Correspond'; my $GroupObj = RT::Group-new( $RT::SystemUser ); $GroupObj-LoadUserDefinedGroup( 'Group NAME' ); return $GroupObj-HasMemberRecursively( $self-CurrentUser-PrincipalObj ); The problem i have is that

Re: [rt-users] BCC Staff members replies

2010-12-30 Thread Kevin Falcone
On Fri, Dec 31, 2010 at 12:04:06AM +0200, Catalin Constantin wrote: I am trying to the following scrip: return 0 unless $self-TransactionObj-Type eq 'Correspond'; my $GroupObj = RT::Group-new( $RT::SystemUser ); $GroupObj-LoadUserDefinedGroup( 'Group NAME' ); return

Re: [rt-users] RTx::Calendar Not Displaying

2010-12-30 Thread Bill Cole
Lee Hughes wrote, On 12/29/10 7:01 PM: I've installed and configured RTx::Calendar per the instructions and restarted the web server but don't see any links to it anywhere. I have syslogging set to debug but no errors are logged. Here are the relevant settings from RT_SiteConfig.pm: # Calendar