FYI
Original Message
Subject:Re: [rt-users] RT::Authen::ExternalAuth [SOLVED]
Date: Fri, 04 Feb 2011 00:43:56 -0800
From: Mr.Taske ta...@secureroot.com
Reply-To: ta...@secureroot.com
To: Giuseppe Sollazzo gsoll...@sgul.ac.uk
Coping
Hello Folks
I have some Problem with my RT Tracker installation
System: Ubununtu 10.04 LTS under VM
Request Tracker Version: 3.8.8 Tarball
Installation: Manual Readme.txt
I've configured Apache so far with these Settings for Virtualhost:
# ip based virtual host
VirtualHost
Thierry:
We don't use proxy , we use linux virtual servers and keepalived to balance the
traffic into 2 RT web servers.
I am sorry I have no real experience with using Proxy so cannot help you.
In our case keepalived takes care of maintaining session state, when ever we
tested a failure of the
Bryan:
I think you can do that via a configuration variable in your
rt3/etc/RT_Config.pm
Have a look there.
Regards;
Roy
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bryan Thoren
Sent: 04 February 2011 10:37
To:
thx Torsten
thats it...
have a great weekend
Björn
Am 28.01.11 14:43, schrieb Torsten Brumm:
Status Name Too Long. Max 10 Chars.
Von meinem iPhone gesendet
Am 28.01.2011 um 13:58 schrieb Björn Schulz bjoern.sch...@desy.de:
Hi all,
my rt is a rt3.8.7
I've a problem with a new
Update: I tried to modify the settings with the apache2-modperl2.conf file
which is described
http://requesttracker.wikia.com/wiki/HowToInstallRequest-Tracker3.8OnUbunto9.10
here
this is the modified file:
# To use RT together with mod_perl2, available in the
# libapache2-mod-perl2 package,
Hello,
I'm trying install rt-3.8.8, I solved all dependencies, but when I try
run the command:
Make install
I got this error:
make: [libs-install] Error 1 (ignored)
[ -d /usr/local/rt/etc ] || /usr/bin/install -c -m 0755
-d /usr/local/rt/etc
for file in acl.Informix acl.Pg acl.Oracle
Hi List,
I don't know what I am doing wrong.
RT: 3.6.7
I want to change a Mailtext, so that a Mailer who has no User in RT
doesn't get the text:
RT could not load a valid user, and RT's configuration does not allow
for the creation of a new user for your email.
If found the text in:
# ll
Roy,
BINGO!
That solved the problem. I can't thank you enough for your patient
assistance.
Have a wonderful day,
--Bryan Thoren
On Fri, Feb 4, 2011 at 7:34 AM, Raed El-Hames
raed.el-ha...@daisygroupplc.com wrote:
If you need to tinker with the code, then I think the changes you need to
do
Hi all,
we've a problem with custom fields for users on rt 3.8.8.
Here is my problem:
Step1
We add a value to a user cf, lets say 'String1 = ABCDEFGH'
$UserObject-AddCustomFieldValue(Field = $MStatusName, Value =
$String1,RecordTransaction = 0);
Step2
Then we limit a user object to this cf
Update 3:
I tried to integrate fastcgi with the following settings:
# ip based virtual host
VirtualHost 192.168.112.23
# ServerName rt.example.com
DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8
# optional apache logs for RT
ErrorLog /opt/rt3/var/log/apache2.error
Doing a more comprehensive search I've found more article that seem to have
the same behaviour, but no real CLEAR answer
I still don't understand why the Admin correspondence works, but the
Requestor/Cc doesn't
I tracked down the following from the log, that might help.
[Mon Jan 31 14:27:15
On 04 Feb 2011 10:01, rtjoe wrote:
Update 3:
I tried to integrate fastcgi with the following settings:
# ip based virtual host
VirtualHost 192.168.112.23
# ServerName rt.example.com
DocumentRoot /opt/rt3/share/html
AddDefaultCharset UTF-8
# optional apache logs for RT
On 04 Feb 2011 10:02, Steve McStravick wrote:
We are rolling out RT 3.8.8 and have hit the following issues a couple
of times now, but not always!
Replies Sent out to our Requestors and Cc sometime show “Transaction
contains no content” when there IS content,
It might be helpful here to
Roy,
Thanks for the info.
May I ask you what you use for the backend? I am assuming that your 2
RT web servers are connected to the same MySQL? What redundancy
architecture have you adopted?
Thanks again.
Thierry
Hello!
I installed request-tracker-3.8.8 from debian-backports on my Debian
Lenny server with Nginx, Apache and PostgreSQL 9.0.
It works fine, but when I try to create new user or queue, or change
properties of them, I receive an error:
[error]: WebRT: Couldn't load user ''
I have setup some cronjobs to use rt-crontool to email reminders to a
group email address about open tickets. This works great, but every
time it sends an email, it logs it in the ticket history. This makes
the ticket history quite messy. Is there any way to tell rt-crontool
not to log to the
On Fri, Feb 04, 2011 at 10:31:05AM -0600, John Alberts wrote:
I have setup some cronjobs to use rt-crontool to email reminders to a
group email address about open tickets. This works great, but every
time it sends an email, it logs it in the ticket history. This makes
the ticket history
I haven't looked at dashboard much, but at first glance, it looks like the
dashboard is tied to a specific user. I wanted to setup something that wasn't
dependent on a specific user account as the email I am sending the reminders
out to is an email group.
I like your idea of using the RT CLI.
Here are the transactions from the DB.
37795 RT::Ticket 31440 Correspond No Subject 1215
2011-02-02 20:22:44.0
37796 RT::Ticket 31440 EmailRecord
rt-3.8.8-13428-1296678164-1466.3144-5-0@eyelitrt 1 2011-02-02
20:22:45.0
37797 RT::Ticket
Am 04.02.2011 13:57, schrieb Violetta J. Wawryk:
# ll /usr/share/request-tracker3.6/local/RT/Interface/Email.pm
You use the wrong path, you should change it to:
/usr/share/request-tracker3.6/local/lib/RT/Interface/Email.pm
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