Re: [rt-users] Stop RT for Backupprocess

@Thomas Thnx Thomas for advice , but at the moment we dont need an E-Mail Service so it doesn't matter if the service will be shutdown for backup process or not. furthermore. Better safe than sorry :) best regards john Thomas Smith-12 wrote: > > On Tue, Feb 22, 2011 at 3:05 AM, jo

Re: [rt-users] RT 3.8.9 - "Subject Tag" field often blank

No. 3.8.9 was released a few days ago. Use patch. Regards, Ruslan. From phone. 23.02.2011 2:52 пользователь "Joanne Keown" < joanne.ke...@coloradogroup.com.au> написал: > Hi keven, > Is 3.8.10 released for upgrade? > > Jo > > Jo Keown, MBusAdmin(Mgt), PNA > IS Business Analyst > Colorado Group Lt

Re: [rt-users] Stripping copied parts of email before saving as comment or reply

Take a look at Text::Quoted and HTML::Quoted and how they used in RT 3.8.8 and 4.0.0. Regards, Ruslan. From phone. 23.02.2011 5:29 пользователь "Paul O'Rorke" написал: > Any thoughts out there on how to achieve this? > > I don't want fancy Google Style expanding conversation boxes, I'd > rather j

[rt-users] Printing tickets

New RT user... I own a computer repair shop and I have been looking at RT off and on for the last year or so, as a way to track our customer problem tickets. There two things that I am wondering about and maybe someone has come across this before or can shed some light. I would like to be able t

Re: [rt-users] Stripping copied parts of email before saving as comment or reply

Any thoughts out there on how to achieve this? I don't want fancy Google Style expanding conversation boxes, I'd rather just strip the reply parts of the email from the ticket so the ticket records only what is new. I started looking at the Perl MIME::Parser

Re: [rt-users] RT 3.8.9 - "Subject Tag" field often blank

Hi keven, Is 3.8.10 released for upgrade? Jo Jo Keown, MBusAdmin(Mgt), PNA IS Business Analyst Colorado Group Ltd 100 Melbourne Street South Brisbane  QLD   4101 Ph:    +61  7 3877 3399 Mobile:   0402 697 351 Email: joanne.ke...@coloradogroup.com.au  Sign up to FUSION now for special member of

Re: [rt-users] Which template contains the sidebar links....

Thanks for the pointer on this :) On 22/2/11 8:52 AM, "Emmanuel Lacour" wrote: > On Tue, Feb 15, 2011 at 02:40:08PM -0800, Gary Greene wrote: >> I'd like to add the two queues we have into the sidebar of the RT interface. >> I'm trying to find which files are used to build these out. Any pointe

Re: [rt-users] Stop RT for Backupprocess

On Tue, Feb 22, 2011 at 3:05 AM, john s. wrote: > > Hello all, > > I would like to Stop and Start RT in order to make an Backup Process. > > > Should i Kill or Stop the RT Process ? Whats the difference and what does > it make more sense? > > And which processes are belongs to RT? > > I'm not a

Re: [rt-users] Stop RT for Backupprocess

it is importante to stop MTA before httpd. We are planning to configure a replica of the database that will be used to generate backups, while main copy continues running. We use this procedure: Cron: --- 36 5,11,16,21 * * * /var/lib/mysql/dumprt3.sh dumprt3.sh -- /sbin/serv

Re: [rt-users] search by CommentedOnBy?

The problem is, I'm not strong enough in sql and perl to whip that out. I understand the HomepageComponents, I've added a couple, and I can edit usually to suit my needs, but I can't just whip out a portlet. Not sure how to proceed. On Tue, Feb 22, 2011 at 1:17 PM, Kevin Falcone wrote: > On Tue

Re: [rt-users] Testing 4.0.0rc5 - experiences upgrading from 3.6.4 on RHEL6

On Sat, Feb 19, 2011 at 11:19:35AM -0500, Darren Nickerson wrote: > Okay, only a few problems remaining, but they're doozies. Any help welcomed. > > 1. Apache occasionally stops responding to http requests. I haven't found a > pattern yet, but it's frequent. Unable to login, the page just hang

Re: [rt-users] search by CommentedOnBy?

On Tue, Feb 22, 2011 at 01:10:00PM -0500, Chris Hall wrote: >Sorry for the ignorance here, but I'm trying to muddle my way through > this. I've installed >DBIx::SearchBuilder via cpan and I've made a copy of the Results.html > found in >/opt/rt3/share/html/Search, and called it Result

Re: [rt-users] search by CommentedOnBy?

Sorry for the ignorance here, but I'm trying to muddle my way through this. I've installed DBIx::SearchBuilder via cpan and I've made a copy of the Results.html found in /opt/rt3/share/html/Search, and called it Results_custom.html. I've put the following code in: use DBIx::SearchBuilder::Handle

Re: [rt-users] RT 3.8.9 - "Subject Tag" field often blank

On Tue, Feb 22, 2011 at 05:42:33PM +0100, Emmanuel Lacour wrote: > On Tue, Feb 22, 2011 at 07:54:14AM +0200, Jason Doller wrote: > > Hi Everyone > > > > When editing a queue I often find the "Subject Tag" field blank. The > > emails vacillate between what the value should be, and what the > > def

[rt-users] How to Assign a value to a Custom Field using Requestor Real Name

Thank You very much Joe On 2/22/2011 12:00 PM, rt-users-requ...@lists.bestpractical.com wrote: How to Assign a value to a Custom Field using Requestor Real Name -- Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http:

Re: [rt-users] Fwd: How to Assign a value to a Custom Field using Requestor Real Name

On Thu, Feb 10, 2011 at 01:25:19PM -0500, Joe Kirby (gmail) wrote: > > RT::CustomField->new( $QueueObj->*??Requestor.RealName?? > $self->TicketObj->Requestors->UserMembersObj->First->RealName returns only the first requestor of the ticket if there is more than one requestor...

Re: [rt-users] Reporting on response time

On Mon, Feb 14, 2011 at 04:56:04PM -, Matthew Hattersley wrote: > We have a SLA measurement of an initial response to a ticket of 4 hours. > > > > From what I can tell this would be the time difference between the > created and started field. > > > > I'd like to be able to graph this di

Re: [rt-users] Global Scrips & Templates - with 1 Queue Exception

Hi, maybe this is helpful https://github.com/tbrumm/RT-Extension-QueueDeactivatedScrips cheers, Björn Am 22.02.11 03:21, schrieb Chris Herrmann: > Hi Joanne, > > > > I’m sure there is a much better way to do this, but the following worked > for me: > > > > > > 1. Modify the scr

Re: [rt-users] Which template contains the sidebar links....

On Tue, Feb 15, 2011 at 02:40:08PM -0800, Gary Greene wrote: > I'd like to add the two queues we have into the sidebar of the RT interface. > I'm trying to find which files are used to build these out. Any pointers as > to where to look for this would be useful. Thanks. > share/html/Elements/Tab

Re: [rt-users] FW: Global Scrips & Templates - with 1 Queue Exception

On Tue, Feb 22, 2011 at 07:03:34AM +1000, Joanne Keown wrote: > Hi, > Does anyone have any idea about my query below? Would love any suggestions... > you can disable a global scrip that does notification by creating an empty template in the queue with the same name as the template used by the g

Re: [rt-users] RT 3.8.9 - "Subject Tag" field often blank

On Tue, Feb 22, 2011 at 07:54:14AM +0200, Jason Doller wrote: > Hi Everyone > > When editing a queue I often find the "Subject Tag" field blank. The > emails vacillate between what the value should be, and what the > default is, but I am unsure whether I do anything to cause the > inconsistency.

Re: [rt-users] rt 3.8.9 on ubuntu 8.04 - login problem

On Tue, Feb 22, 2011 at 04:06:38AM -0800, nrtusern wrote: > > yes, it is the exact address I got. Interesting, since it contains neither your hostname of rt.kk.org and noauth is spelled wrong (RT uses NoAuth). > I checked the /var/log/messages, the only thing regarding with RT is: > > We opened

Re: [rt-users] scrip OnComment triggered when script is resolved

On Tue, Feb 22, 2011 at 04:05:19PM +0100, Nicolas GUIOT wrote: > On Tue, 22 Feb 2011 13:31:29 + > Dominic Hargreaves wrote: > > > On Tue, Feb 22, 2011 at 08:23:36AM -0500, Kevin Falcone wrote: > > > On Tue, Feb 22, 2011 at 09:26:30AM +0100, Nicolas GUIOT wrote: > > > high bit characters, anyt

Re: [rt-users] scrip OnComment triggered when script is resolved

On Tue, Feb 22, 2011 at 04:05:19PM +0100, Nicolas GUIOT wrote: > On Tue, 22 Feb 2011 13:31:29 + > Dominic Hargreaves wrote: > > Just to note: if any request-tracker3.8 Debian users do have > > particular issues with the version in stable, feel free to file them > > in the Debian BTS, especiall

Re: [rt-users] scrip OnComment triggered when script is resolved

On Tue, 22 Feb 2011 13:31:29 + Dominic Hargreaves wrote: > On Tue, Feb 22, 2011 at 08:23:36AM -0500, Kevin Falcone wrote: > > On Tue, Feb 22, 2011 at 09:26:30AM +0100, Nicolas GUIOT wrote: > high bit characters, anything other than letters or numbers > But again, there have been many bugfixes

Re: [rt-users] scrip OnComment triggered when script is resolved

On Tue, Feb 22, 2011 at 08:23:36AM -0500, Kevin Falcone wrote: > On Tue, Feb 22, 2011 at 09:26:30AM +0100, Nicolas GUIOT wrote: > > I'm curious : why do you ask about 3.8.9 ? Is it just a way to say > > "you should upgrade the latest stable version" ? Or it might very > > probably solve my problem

Re: [rt-users] scrip OnComment triggered when script is resolved

On Tue, Feb 22, 2011 at 09:26:30AM +0100, Nicolas GUIOT wrote: > On Mon, 21 Feb 2011 14:36:57 -0500 > Kevin Falcone wrote: > > > On Mon, Feb 21, 2011 at 04:09:41PM +0100, Nicolas GUIOT wrote: > > > Hi > > > > > > I have a different behaviour on my new RT instance (3.8.8 debian > > > squeeze) that

Re: [rt-users] 3.8.9 broke RT::Authen::ExternalAuth?

On 21 Feb 2011, at 8:06 pm, rt-users-requ...@lists.bestpractical.com wrote: > On Thu, Feb 17, 2011 at 05:13:34PM -0500, Kevin Falcone wrote: > >> >> On Thu, Feb 17, 2011 at 10:08:45PM +, Tim Cutts wrote: >>> I've updated a test server to RT 3.8.9 from 3.8.8, and it doesn't seem to >>> be a

Re: [rt-users] rt 3.8.9 on ubuntu 8.04 - login problem

Hello yes, it is the exact address I got. I checked the /var/log/messages, the only thing regarding with RT is: We opened /dev/null to protect FD #1, but descriptor #1 is already occupied at /opt/rt3/bin/webmux.pl line 78. (/opt/rt3/bin /webmux.pl:78) could you please adivce on this? Thanks ma

Re: [rt-users] Stop RT for Backupprocess

@Matthew Thnx for help best regards john Matthew Hattersley wrote: > > You'd want to stop apache and probably the locally running MTA. For me > that would be: > > /etc/init.d/httpd stop > /etc/init.d/postfix stop > > However we backup rt including the SQL databases every night with no > p

Re: [rt-users] Stop RT for Backupprocess

You'd want to stop apache and probably the locally running MTA. For me that would be: /etc/init.d/httpd stop /etc/init.d/postfix stop However we backup rt including the SQL databases every night with no problems. RT is a tad unresponsive at times, maybe some table locks thrown in which trouble th

[rt-users] Stop RT for Backupprocess

Hello all, I would like to Stop and Start RT in order to make an Backup Process. Should i Kill or Stop the RT Process ? Whats the difference and what does it make more sense? And which processes are belongs to RT? greetings john -- View this message in context: http://old.nabble.com/Stop

Re: [rt-users] Certificate based access instead of username/pw

On Mon, Feb 21, 2011 at 09:24:38AM +0100, Adrian Stel wrote: > Hi, > I would like to change standard access to RT from username/pw to > certificates authorization. Is there any simple way to do that ? Or > any additions to the RT ? I'm testing a simple alternative to External Auth. I have a Callba

Re: [rt-users] scrip OnComment triggered when script is resolved

On Mon, 21 Feb 2011 14:36:57 -0500 Kevin Falcone wrote: > On Mon, Feb 21, 2011 at 04:09:41PM +0100, Nicolas GUIOT wrote: > > Hi > > > > I have a different behaviour on my new RT instance (3.8.8 debian > > squeeze) that I didn't have on the old one (3.6.1 tarball) : > > > > When I solve a ticket