Re: [rt-users] RT 4.0.0, bulk update and autocomplete customfields
Dnia 2011-05-11, śro o godzinie 08:22 -0400, Kevin Falcone pisze:
After applying this patch in the 4.0.0 dir tree I get an error in the
javascript error console:
Erro: a is null
https://RT_URL/NoAuth/js/squished-0250d779a57b569b917c8528747f9e45.js
Line: 7
Since I'm not an javascript expert and the js is squished I'm stuck...
Run in DevelMode, you'll get unsquished JS
Well, unsquished js doesn't give me much more clues to go on, the error
was:
a is null
https://RT_URL/NoAuth/js/jquery-ui-1.8.4.custom.min.js
Line: 98
So I manually inserted some newlines into the js and it turned out that
the error was in the line:
_response:function(a){if(a.length){
in the jQuery autocomplete function.
Is it a bug in jQueryUI?
--
Robert Wysocki
CONTIUM S.A., http://www.contium.pl
[rt-users] CentOs 5.5
In case anyone encounters similar problems, here's the steps I had to do to get rt4 on CentOs. 0) make fixdeps 1) make testdeps (fails because of DateTime being too old) 2) cpan install DateTime::TimeZone 3) cpan install Math::Round 4) cpan install DateTime 5) make testdeps (ok) 6) make install I couldn't find any reliable yum sources for perl-DateTime having a recent version. Also, tried to reinstall LWP and Bundle::CPAN but installing directly DateTime (without doing first TimeZone and Round) didn't seem to work. The 6 steps in order should do. G -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583
Re: [rt-users] Documenting RT Queue configs?
On 09/05/2011 10:30, Howard Jones wrote:
I'd like to be able to present that information with the context of the
groups people are members of, so it's obvious that a whole block of
people are affected by the same group membership (I try to avoid giving
single users special permissions):
ModifyTicket:
User1
User2
Group1:
Group2:
User3
User4
User5
Before I dig into GroupMembers and figure it out, does such a thing
already exist? It seems like it'd be quite useful... RightsMatrix does
it from the point of view of a User, but not a Queue.
Just to stop this being one of those never-answered search hits, here's
the function I came up with to do the recursive group part of this.
Given an RT::Group, it produces a nested ul list of all the groups,
and their members. Each group and user has a link to their page in the
Admin webui, so you can use it to tweak things.
The actual rights checking I stole straight out of
Admin/Queues/GroupRights.html and Admin/Elements/SelectRights.
print ul;
print explode_group($Queue-AdminCc());
print /ul;
sub explode_group {
my ($Group) = @_;
my $results = ;
my $members = $Group-MembersObj();
while ( my $member = $members-Next ) {
$results .= listrong . $member-MemberObj-Object-Name .
/strong;
if ( $member-MemberObj-IsGroup ) {
$results .= a href='
. $RT::WebURL
. /Admin/Groups/Modify.html?id=
. $member-MemberObj-Object-id
. '[C]/a;
$results .= ul;
$results .= explode_group( $member-MemberObj-Object );
$results .= /ul;
}
else {
$results .= a href='
. $RT::WebURL
. /Admin/Users/Modify.html?id=
. $member-MemberObj-Object-id
. '[C]/a;
$results .= em
. ( $member-MemberObj-Object-RealName || ) . /em;
$results .= - ;
$results .= $member-MemberObj-Object-EmailAddress;
if ( $member-MemberObj-Object-Disabled ) {
$results .= strong class='warning'DISABLED/strong;
}
}
$results .= /li;
}
return $results;
}
Re: [rt-users] RT Authen: External Auth won't work over ssl
So.. now i have tested an ldap conection over openssl the command is openssl s_client -connect xxx.xxx.xxx.xxx:636 it comes the following: CONNECTED(0003) --- Certificate chain 0 s:/CN=xxx.xxx.local i:/CN=..local --- Server certificate -BEGIN CERTIFICATE- xxx -END CERTIFICATE- subject=/CN=xxx.xxx.local issuer=/CN=..local --- Acceptable client certificate CA names /DC=local/DC=xxx/CN=--CA /CN=CAxxx /C=US/O=VeriSign, Inc./OU=Class 3 Public Primary Certification Authority /C=US/O=VeriSign, Inc./OU=Class 3 Public Primary Certification Authority - G2/OU=(c) 1998 VeriSign, Inc. - For authorized use only/OU=VeriSign Trust Network /C=US/O=GTE Corporation/OU=GTE CyberTrust Solutions, Inc./CN=GTE CyberTrust Global Root /C=DE/ST=none/L=none/O=SBA/CN=xxx.xxx.local /OU=Copyright (c) 1997 Microsoft Corp./OU=Microsoft Corporation/CN=Microsoft Root Authority /DC=com/DC=microsoft/CN=Microsoft Root Certificate Authority /CN=NT AUTHORITY --- SSL handshake has read 1754 bytes and written 459 bytes --- New, TLSv1/SSLv3, Cipher is AES128-SHA Server public key is 2048 bit Secure Renegotiation IS supported Compression: NONE Expansion: NONE SSL-Session: Protocol : TLSv1 Cipher: AES128-SHA Session-ID: 324i0ßi0ß234i0ß234i0ß234i0ß234230i0ß234E6235DF2B6863A365ABB04043 Session-ID-ctx: Master-Key: 0529CE6AA71521FCA6A6E5C73446B201651FD2F8 Key-Arg : None Start Time: 1305192634 Timeout : 300 (sec) Verify return code: 21 (unable to verify the first certificate) --- Whas does the return code reveal? best regards john s. -- View this message in context: http://old.nabble.com/RT-Authen%3A-External-Auth-won%27t-work-over-ssl-tp31594799p31602076.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
[rt-users] Question about configuration changes in RT_SiteConfig.pm in 4.0.0
Hello, I had the following lines in my RT_SiteConfig.pm on 3.8.8: Set (@ActiveStatus, qw(new open stalled resolved)); Set (@InactiveStatus, qw(voicemail1 voicemail2 rejected deleted)); ..to move resolved to an active status, and also to make a couple new statuses.. voicemail1 and voicemail2, which were inactives. This no longer seems to work in 4.0.0, and I'm having some trouble tracking down how to achieve the same results. Does anybody have any insights into this? Thanks
Re: [rt-users] RT 4.0.0, bulk update and autocomplete customfields
On Thu, May 12, 2011 at 09:58:48AM +0200, Robert Wysocki wrote:
Dnia 2011-05-11, śro o godzinie 08:22 -0400, Kevin Falcone pisze:
After applying this patch in the 4.0.0 dir tree I get an error in the
javascript error console:
Erro: a is null
https://RT_URL/NoAuth/js/squished-0250d779a57b569b917c8528747f9e45.js
Line: 7
Since I'm not an javascript expert and the js is squished I'm stuck...
Run in DevelMode, you'll get unsquished JS
Well, unsquished js doesn't give me much more clues to go on, the error
was:
a is null
https://RT_URL/NoAuth/js/jquery-ui-1.8.4.custom.min.js
Line: 98
So I manually inserted some newlines into the js and it turned out that
the error was in the line:
_response:function(a){if(a.length){
in the jQuery autocomplete function.
Is it a bug in jQueryUI?
I doubt it's a jQuery bug unless the autocompleter doesn't work
elsewhere. It is more likely that your patch needs updating for 4.0
-kevin
pgpSsel5jN511.pgp
Description: PGP signature
Re: [rt-users] RT4 rt3-schema-relationships.dot available?
On Wed, May 11, 2011 at 11:36:48PM -0400, Todd Williams wrote: Is there an updated version of the RT4 DBSchema available? I have found 3.x in the docs/rt3-schema-relationships.dot location, but RT4.0.0 does not seem to have this file? (Is 3.x to 4.x different enough to matter?) The current Wiki svn link is defunct. I feel like I've done my research, but haven't had much luck. Anyone else? That file was 6 years out of date, and rather than continuing to ship old misleading documentation it was decided to drop it during the run up to 4.0 -kevin pgpQqeOBSnmLZ.pgp Description: PGP signature
Re: [rt-users] RT 4.0.0, bulk update and autocomplete customfields
Dnia 2011-05-12, czw o godzinie 10:06 -0400, Kevin Falcone pisze: I doubt it's a jQuery bug unless the autocompleter doesn't work elsewhere. It is more likely that your patch needs updating for 4.0 Kevin, take a look at my patch -- it's really simple and it uses standard RT element -- EditCustomFieldAutocomplete. That's my only modification, nothing else. Both the javascript and the EditCustomFieldAutocomplete work in the other templates. BTW: Why autocomplete customfileds aren't supported in bulk update out-of-the box? -- Robert Wysocki CONTIUM S.A., http://www.contium.pl
[rt-users] Apache memory growth for RT
I'm pretty confused. We have an Apache-served RT 3.8.7 instance with Postgres backend. It's using mod_perl. All 10 current httpd processes are over *300MB* each already after a host reboot 30 hours ago. We have a NON-RT system, with the same OS and package versions, serving 10 times more people via mod_php + Postgres (a SourceForge-like system). All current httpd processes are ~50MB after being up for 5 days. What gives? Any ideas?
Re: [rt-users] RT 4.0.0, bulk update and autocomplete customfields
On 05/12/2011 10:17 AM, Robert Wysocki wrote: I doubt it's a jQuery bug unless the autocompleter doesn't work elsewhere. It is more likely that your patch needs updating for 4.0 Kevin, take a look at my patch -- it's really simple and it uses standard RT element -- EditCustomFieldAutocomplete. That's my only modification, nothing else. Both the javascript and the EditCustomFieldAutocomplete work in the other templates. Your patch passes an invalid CF key to the EditCustomFieldAutocomplete component. The autocomplete endpoint returns nothing (causing the JS error) when given an invalid CF key. Your patch needs fixing for 4.0.0. I'm not entirely sure how it worked on 3.8, which expects the same kind of CF key, but I'll take your word for it. It's possible you made a corresponding modification to make it work in 3.8 but didn't port that over as well. BTW: Why autocomplete customfileds aren't supported in bulk update out-of-the box? Bulk update was overlooked, and that should be fixed. Filing a bug to include all CF types on bulk update would be useful. rt-b...@bestpractical.com Cheers, Thomas
Re: [rt-users] Can't connect to old DB
Thanks, Ruslan: check all that, I couldn't find any errors with rt or the database, so I looked looked at my apache2 config again. Replaced it with the stock example in the docs, which I perhaps should have done before getting hung up on the idea it was a DB communication issue. It's working now (and also seems a great deal faster than 3.8!). -Original Message- From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakirov Sent: Wednesday, May 11, 2011 6:40 PM To: Rob Munsch Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Can't connect to old DB Hi, Logs should contain more precise error messages. Also, it may be difference in Database* options. However, you say that schema upgrade went well, so it sure connects to some DB. Use mysql client, check list of DBs, check tables, for example rt4 comes with articles table that was not in RT3.8, check rights in mysql. On Wed, May 11, 2011 at 6:29 PM, Rob Munsch mun...@phillycarshare.org wrote: Sorry, List: I’ve read the various docs and worked on this a few days, but… I’ve installed rt4 next to my rt3, and specified use of the rt3 database, with the same username and password. However, going to rt.domain.com now shows me the “Hey congrats, you’ve a new RT install! Let’s set up the database!” On the commandline, the rt_user can connect to mysql with the password I’ve specified. I’ve checked the config files and the correct username and mysql password are there. I’ve followed, I thought, the updated apache instructions (and I do seem to be hitting /opt/rt4/ and not /opt/rt3/). I’m stumped. Is this a symptom of a common mistake, or I have done something strange? Thanks… Rob Munsch IT Administrator PhillyCarShare 215-495-1040 x131 www.phillycarshare.org Our Vision: A Philadelphia in which non-profit car sharing exceeds the convenience, flexibility, and affordability of car ownership. -- Best regards, Ruslan.
[rt-users] Name in Use
Hi, I've noticed this behaviour that I'm not sure how to explain. I'm experimenting with our externally facing queue. There seems to be a problem about people with same name creating tickets as external users. I've got this relevant bits of configuration: Set( @Plugins, qw(RT::Authen::ExternalAuth)); Set($ExternalAuthPriority, [ 'My_LDAP' ] ); Set($ExternalInfoPriority, [ 'My_LDAP' ] ); Set($AutoCreateNonExternalUsers,1); Moreover, Everyone can create tickets on the queue. What happened: 1 - I sent an e-mail from username@ldap from Paul Smith - ticket and users were created ok 2 - I sent an e-mail from anot...@different.domain.com from Paul Smith - failed as Name in use. 3 - If I send an e-mail from other name/surname, it works providing it's not in ldap More precisely, [Thu May 12 14:31:27 2011] [debug]: Going to create user with address 'anot...@different.domain.com' (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:97) [Thu May 12 14:31:27 2011] [debug]: RT::Authen::ExternalAuth::CanonicalizeUserInfo called by RT::Authen::ExternalAuth /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm 553 with: Comments: Autocreated on ticket submission, Disabled: 0, EmailAddress: pe...@orkus.it, Name: anot...@different.domain.com, Password: , Privileged: 0, RealName: Paul Smith (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:450) [Thu May 12 14:31:27 2011] [debug]: Attempting to get user info using this external service: My_LDAP (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:458) [Thu May 12 14:31:27 2011] [debug]: Attempting to use this canonicalization key: Name (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472) [Thu May 12 14:31:27 2011] [debug]: LDAP Search === Base: ou=people,o=domain == Filter: ((uid=*)(uid=anot...@different.domain.com)) == Attrs: l,cn,st,mail,gecos,co,postalAddress,postalCode,telephoneNumber,uid,o,uid (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:195) [Thu May 12 14:31:27 2011] [debug]: Attempting to use this canonicalization key: EmailAddress (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472) [Thu May 12 14:31:27 2011] [debug]: LDAP Search === Base: ou=people,o=domain == Filter: ((uid=*)(mail=anot...@different.domain.com)) == Attrs: l,cn,st,mail,gecos,co,postalAddress,postalCode,telephoneNumber,uid,o,uid (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:195) [Thu May 12 14:31:27 2011] [debug]: *Attempting to use this canonicalization key: RealName (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472) [Thu May 12 14:31:27 2011] [debug]: LDAP Search === Base: ou=people,o=domain == Filter: ((uid=*)(cn=Paul Smith))* == Attrs: l,cn,st,mail,gecos,co,postalAddress,postalCode,telephoneNumber,uid,o,uid (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:195) [Thu May 12 14:31:27 2011] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: , City: London, Comments: Autocreated on ticket submission, Country: , Disabled: 0, EmailAddress: anot...@different.domain.com, ExternalAuthId: username, Gecos: Paul Smith, Computing, : (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536) [Thu May 12 14:31:27 2011] [crit]: U*ser creation failed in mailgateway: Name in use* (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:244) [Thu May 12 14:31:48 2011] [warning]: Couldn't load user 'anot...@different.domain.com'.giving up (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:996) [Thu May 12 14:31:48 2011] [crit]: User 'anot...@different.domain.com' could not be loaded in the mail gateway (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:244) [Thu May 12 14:31:59 2011] [error]: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email (anot...@different.domain.com). You might need to grant 'Everyone' the right 'CreateTicket' for the I guess the problem is that it does not allow auto creation when it finds a user with the same name in the authentication authority... is there any chance to disable CanonicalizeUserInfo - providing that is responsible? Or maybe using AutoCreateFromExternalUserInfo (even though that would not be the behaviour I'd like to activate). Any suggestion really appreciated! Best regards, Giuseppe -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583
Re: [rt-users] Old RT and New RT ?
Bah! I missed an s. As I said, I've not tested it ;)
my $full_url=http://NewRTInstance/REST/1.0/NoAuth/mail-gateway;;
foreach my $line (split(/\n/,$opts{'headers'}))
{
if ($line ~= /^\tsubject:/i)
{
if($line ~=/\[tag #\d{1,4}\]/i)
{
$full_url= http://OldRTInstance/REST/1.0/NoAuth/mail-gateway;;
}
}
}
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of aseim99
Sent: 11 May 2011 14:26
To: rt-users@lists.bestpractical.com
Subject: Re: [rt-users] Old RT and New RT ?
Hello mate, thanks for that code.
I am getting this following error.
Global symbol %opt requires explicit package name at ./rt-mailgate line
152.
syntax error at ./rt-mailgate line 154, near $line ~
Execution of ./rt-mailgate aborted due to compilation errors.
aseim99 wrote:
Hello we have an old RT , i think its 3.6 . Now we are planing on
deploying new one i.e 3.8.
My question is that we will like old tickets to still go to old rt system
and any tickets above 10,000 id number will go to new system. So in
essence the mail gateway or something else ? will forward tickets having
id number less that 10,000 to the old rt and anything above that will go
to new rt with new queues on new rt. Then after some time we will disable
the old system and only new one will be there , this is to avoid any
downtime.
RT is a brilliant system and we are looking to use it more , but this
needs to be possible or my manager wont go ahead with the new system.
Any suggestions and helps much appreciated.
Cheers
--
View this message in context:
http://old.nabble.com/Old-RT-and-New-RT---tp31558446p31594199.html
Sent from the Request Tracker - User mailing list archive at Nabble.com.
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Re: [rt-users] Name in Use
On 05/12/2011 11:11 AM, Giuseppe Sollazzo wrote: Hi, I've noticed this behaviour that I'm not sure how to explain. I'm experimenting with our externally facing queue. There seems to be a problem about people with same name creating tickets as external users. I've got this relevant bits of configuration: Set( @Plugins, qw(RT::Authen::ExternalAuth)); Set($ExternalAuthPriority, [ 'My_LDAP' ] ); Set($ExternalInfoPriority, [ 'My_LDAP' ] ); Set($AutoCreateNonExternalUsers,1); Show us the actual config that matters, please. Your ldap settings for My_LDAP. The likely problem is that you're matching on Realname, which is almost never what you want (as you've found out). Thomas
Re: [rt-users] Name in Use
It sounds like your matching setup in your LDAP settings is matching to Paul Smith for both users... try matching to email address. HTH MIke. On Thu, May 12, 2011 at 11:11 AM, Giuseppe Sollazzo gsoll...@sgul.ac.ukwrote: Hi, I've noticed this behaviour that I'm not sure how to explain. I'm experimenting with our externally facing queue. There seems to be a problem about people with same name creating tickets as external users. I've got this relevant bits of configuration: Set( @Plugins, qw(RT::Authen::ExternalAuth)); Set($ExternalAuthPriority, [ 'My_LDAP' ] ); Set($ExternalInfoPriority, [ 'My_LDAP' ] ); Set($AutoCreateNonExternalUsers,1); Moreover, Everyone can create tickets on the queue. What happened: 1 - I sent an e-mail from username@ldap from Paul Smith - ticket and users were created ok 2 - I sent an e-mail from anot...@different.domain.com from Paul Smith - failed as Name in use. 3 - If I send an e-mail from other name/surname, it works providing it's not in ldap More precisely, [Thu May 12 14:31:27 2011] [debug]: Going to create user with address ' anot...@different.domain.com' (/opt/rt4/sbin/../lib/RT/Interface/Email/Auth/MailFrom.pm:97) [Thu May 12 14:31:27 2011] [debug]: RT::Authen::ExternalAuth::CanonicalizeUserInfo called by RT::Authen::ExternalAuth /opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm 553 with: Comments: Autocreated on ticket submission, Disabled: 0, EmailAddress: pe...@orkus.it, Name: anot...@different.domain.com, Password: , Privileged: 0, RealName: Paul Smith (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:450) [Thu May 12 14:31:27 2011] [debug]: Attempting to get user info using this external service: My_LDAP (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:458) [Thu May 12 14:31:27 2011] [debug]: Attempting to use this canonicalization key: Name (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472) [Thu May 12 14:31:27 2011] [debug]: LDAP Search === Base: ou=people,o=domain == Filter: ((uid=*)(uid=anot...@different.domain.com)) == Attrs: l,cn,st,mail,gecos,co,postalAddress,postalCode,telephoneNumber,uid,o,uid (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:195) [Thu May 12 14:31:27 2011] [debug]: Attempting to use this canonicalization key: EmailAddress (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472) [Thu May 12 14:31:27 2011] [debug]: LDAP Search === Base: ou=people,o=domain == Filter: ((uid=*)(mail=anot...@different.domain.com)) == Attrs: l,cn,st,mail,gecos,co,postalAddress,postalCode,telephoneNumber,uid,o,uid (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:195) [Thu May 12 14:31:27 2011] [debug]: *Attempting to use this canonicalization key: RealName (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:472) [Thu May 12 14:31:27 2011] [debug]: LDAP Search === Base: ou=people,o=domain == Filter: ((uid=*)(cn=Paul Smith))* == Attrs: l,cn,st,mail,gecos,co,postalAddress,postalCode,telephoneNumber,uid,o,uid (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:195) [Thu May 12 14:31:27 2011] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning Address1: , City: London, Comments: Autocreated on ticket submission, Country: , Disabled: 0, EmailAddress: anot...@different.domain.com, ExternalAuthId: username, Gecos: Paul Smith, Computing, : (/opt/rt4/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536) [Thu May 12 14:31:27 2011] [crit]: U*ser creation failed in mailgateway: Name in use* (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:244) [Thu May 12 14:31:48 2011] [warning]: Couldn't load user ' anot...@different.domain.com'.giving up (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:996) [Thu May 12 14:31:48 2011] [crit]: User 'anot...@different.domain.com' could not be loaded in the mail gateway (/opt/rt4/sbin/../lib/RT/Interface/Email.pm:244) [Thu May 12 14:31:59 2011] [error]: RT could not load a valid user, and RT's configuration does not allow for the creation of a new user for this email ( anot...@different.domain.com). You might need to grant 'Everyone' the right 'CreateTicket' for the I guess the problem is that it does not allow auto creation when it finds a user with the same name in the authentication authority... is there any chance to disable CanonicalizeUserInfo - providing that is responsible? Or maybe using AutoCreateFromExternalUserInfo (even though that would not be the behaviour I'd like to activate). Any suggestion really appreciated! Best regards, Giuseppe -- Giuseppe Sollazzo Senior Systems Analyst Computing
Re: [rt-users] Name in Use
Ah, right. I suppose I need to change 'attr_match_list' = ['Name', 'EmailAddress', 'RealName', ], to 'attr_match_list' = [ 'EmailAddress', ], ? Thanks, G On 12/05/11 16:17, Thomas Sibley wrote: On 05/12/2011 11:11 AM, Giuseppe Sollazzo wrote: Hi, I've noticed this behaviour that I'm not sure how to explain. I'm experimenting with our externally facing queue. There seems to be a problem about people with same name creating tickets as external users. I've got this relevant bits of configuration: Set( @Plugins, qw(RT::Authen::ExternalAuth)); Set($ExternalAuthPriority, [ 'My_LDAP' ] ); Set($ExternalInfoPriority, [ 'My_LDAP' ] ); Set($AutoCreateNonExternalUsers,1); Show us the actual config that matters, please. Your ldap settings for My_LDAP. The likely problem is that you're matching on Realname, which is almost never what you want (as you've found out). Thomas -- Giuseppe Sollazzo Senior Systems Analyst Computing Services Information Services St. George's, University Of London Cranmer Terrace London SW17 0RE Email: gsoll...@sgul.ac.uk Direct Dial: +44 20 8725 5160 Fax: +44 20 8725 3583
Re: [rt-users] Apache memory growth for RT
On Thu, May 12, 2011 at 10:21:59AM -0400, Jeff Blaine wrote: I'm pretty confused. We have an Apache-served RT 3.8.7 instance with Postgres backend. It's using mod_perl. All 10 current httpd processes are over *300MB* each already after a host reboot 30 hours ago. We have a NON-RT system, with the same OS and package versions, serving 10 times more people via mod_php + Postgres (a SourceForge-like system). All current httpd processes are ~50MB after being up for 5 days. What gives? Any ideas? The memory footprint depends completely on the coding and resource needs of the software. RT caches a lot of data to improve performance. There are also some code areas that cause bad memory bloat if used. There is one issue with reading in the meta-data for every ticket found in a search when you select one of the search result tickets for display. The effect scales with the size of the result set. We have blown out our VM footprint to almost 2GB per httpd process and needed to restart httpd to regain memory and reasonable performance. I think that problem was fixed in 3.8.9 or 10 which is why we are eager to upgrade. Other than that our starting VIRT footprint for Apache/mod_perl is just over 300MB. Cheers, Ken
Re: [rt-users] Documenting RT Queue configs?
Howard,
We have over 100 Queues that we use to support a whole slew of software.
Although Rights Matrix does help when I'm curious about who can do what,
your report idea is something I think might come in handy for us. If you
ever get it working, are you going to create an extension for RT to
implement with a future version upgrade? Perhaps under Tools-Reports?
Kenn
LBNL
On Thu, May 12, 2011 at 4:02 AM, Howard Jones ho...@thingy.com wrote:
On 09/05/2011 10:30, Howard Jones wrote:
I'd like to be able to present that information with the context of the
groups people are members of, so it's obvious that a whole block of
people are affected by the same group membership (I try to avoid giving
single users special permissions):
ModifyTicket:
User1
User2
Group1:
Group2:
User3
User4
User5
Before I dig into GroupMembers and figure it out, does such a thing
already exist? It seems like it'd be quite useful... RightsMatrix does
it from the point of view of a User, but not a Queue.
Just to stop this being one of those never-answered search hits, here's
the function I came up with to do the recursive group part of this.
Given an RT::Group, it produces a nested ul list of all the groups,
and their members. Each group and user has a link to their page in the
Admin webui, so you can use it to tweak things.
The actual rights checking I stole straight out of
Admin/Queues/GroupRights.html and Admin/Elements/SelectRights.
print ul;
print explode_group($Queue-AdminCc());
print /ul;
sub explode_group {
my ($Group) = @_;
my $results = ;
my $members = $Group-MembersObj();
while ( my $member = $members-Next ) {
$results .= listrong . $member-MemberObj-Object-Name .
/strong;
if ( $member-MemberObj-IsGroup ) {
$results .= a href='
. $RT::WebURL
. /Admin/Groups/Modify.html?id=
. $member-MemberObj-Object-id
. '[C]/a;
$results .= ul;
$results .= explode_group( $member-MemberObj-Object );
$results .= /ul;
}
else {
$results .= a href='
. $RT::WebURL
. /Admin/Users/Modify.html?id=
. $member-MemberObj-Object-id
. '[C]/a;
$results .= em
. ( $member-MemberObj-Object-RealName || ) . /em;
$results .= - ;
$results .= $member-MemberObj-Object-EmailAddress;
if ( $member-MemberObj-Object-Disabled ) {
$results .= strong class='warning'DISABLED/strong;
}
}
$results .= /li;
}
return $results;
}
[rt-users] Allowing remote access to RT mySQL
So this may seem rudimentary but I am not a solid SQL tech. My Boss would like to make remote ODBC connections to RT's DB. Is there a set of instructions I can review to set this up for him? Thanks in advance -Vance --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass.
Re: [rt-users] Allowing remote access to RT mySQL
Hi, On Thu, May 12, 2011 at 10:43 PM, Vance Walsh vance_wa...@concordacademy.org wrote: So this may seem rudimentary but I am not a solid SQL tech. My Boss would like to make remote ODBC connections to RT's DB. Is there a set of instructions I can review to set this up for him? It's incorrect list for this question. Start from http://dev.mysql.com/doc/refman/5.1/en/connector-odbc.html. Thanks in advance -Vance --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass. -- Best regards, Ruslan.
Re: [rt-users] Allowing remote access to RT mySQL
Ruslan, Thanks for the response, I was more curious if there is anything specific to how RT connects to MySQL that would not allow for me to setup standard GRANT permissions to the DB I have tried the standard GRANT ALL PRIVILEGES ON *.* TO vwalsh@10.2.8.17 IDENTIFIED by Password; and have not been able to connect remotely from this IP and username to the DB -Vance --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass.
Re: [rt-users] Allowing remote access to RT mySQL
You should definintely check the link Ruslan mentions, and do a fair bit of reading to get more comfortable with MySQL (not a bad idea in any event). Not sure if you were quoting yourself verbatim, but if so, that command has several issues with how you typed it. I'd bookmark the 5.* doc pages for your exact version, and look up every command you want to type for syntax as you work. The punctuation is not optional :). From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Vance Walsh Sent: Thursday, May 12, 2011 3:04 PM To: r...@bestpractical.com Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] Allowing remote access to RT mySQL Ruslan, Thanks for the response, I was more curious if there is anything specific to how RT connects to MySQL that would not allow for me to setup standard GRANT permissions to the DB I have tried the standard GRANT ALL PRIVILEGES ON *.* TO vwalsh@10.2.8.17 IDENTIFIED by Password; and have not been able to connect remotely from this IP and username to the DB -Vance --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass.
Re: [rt-users] Allowing remote access to RT mySQL
Hi, Nothing RT specific. mysql by default may be configured without listening network. You may have firewall that blocks connections. Start from telnet or mysql client on anther machine. On Thu, May 12, 2011 at 11:03 PM, Vance Walsh vance_wa...@concordacademy.org wrote: Ruslan, Thanks for the response, I was more curious if there is anything specific to how RT connects to MySQL that would not allow for me to setup standard GRANT permissions to the DB I have tried the standard GRANT ALL PRIVILEGES ON *.* TO vwalsh@10.2.8.17 IDENTIFIED by Password; and have not been able to connect remotely from this IP and username to the DB -Vance --- Vance Walsh Network and Systems Administrator Concord Academy - Concord, Mass. -- Best regards, Ruslan.
[rt-users] Work with Google Apps?
Hi, Can this be done? Thanks.
Re: [rt-users] Work with Google Apps?
- Original Message - From: Gavin Henry gavin.he...@gmail.com Can this be done? No; it's not possible for people to work with Google Apps. Cheers, -- jr 'well, not *wise*, anyway' a -- Jay R. Ashworth Baylink j...@baylink.com Designer The Things I Think RFC 2100 Ashworth Associates http://baylink.pitas.com 2000 Land Rover DII St Petersburg FL USA http://photo.imageinc.us +1 727 647 1274
Re: [rt-users] Default Ticket Message Content when composing new ticket
Hi Roy,
Tnx for the reply, what i meant was that the pre-prepared text is dependent on
a specific queue only. I've tried to Create template under specific queue and
encode the pre-prepared text under the template and Create scrip under that
specific queue with the following details:
Queue template (Pre-Prepared text):
ThIS IS A TEST MESSAGE
Current queue SCRIP:
Condition: OnCorrespond
Action: OpenTicket
Template: Pre-Prepared text
Stage: TransactionCreate
But doesn't work when I tried to open and compose the queue content, I did not
see the pre-prepared text ThIS IS A TEST MESSAGE under the queue message body
text box.
Regards,
Mike
--- On Wed, 5/11/11, Raed El-Hames raed.el-ha...@daisygroupplc.com wrote:
From: Raed El-Hames raed.el-ha...@daisygroupplc.com
Subject: RE: [rt-users] Default Ticket Message Content when composing new
ticket
To: Michael P. Carel mikeca...@yahoo.com,
rt-users@lists.bestpractical.com rt-users@lists.bestpractical.com
Date: Wednesday, May 11, 2011, 5:34 PM
Mike:
You need to explain what you mean by a specific type of
ticket??
If its only dependant on the queue, then there is a couple
of ways to do this,
If the same text for a selected number of queues , then in
Create.html define $ARGS{Content} with the text you wish
presented if ($QueueObj-Name) matches your condition.
If you wish a different text for each queue, then create a
queue template (for each queue you want to have pre-prepared
text) with the words you wish and pull the template content
into $ARGS{Content} in Create.html.
Regards;
Roy
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-
boun...@lists.bestpractical.com]
On Behalf Of Michael P. Carel
Sent: 11 May 2011 06:16
To: rt-users@lists.bestpractical.com
Subject: [rt-users] Default Ticket Message Content
when composing new
ticket
Hi to all;
Is there a way I can have the RT ticket to have a
default or pre-encoded
message content when composing new ticket? Somewhat
auto content under the
describe the issue below: , but I need it for a
specific type of ticket
only and not applicable to all queue.
Thanks,
Mike
Re: [rt-users] trouble upgrading from RT 3.8.8 to 4.0.0
I figured out I have to run the configure script before make upgrade. Thanks, -at
Re: [rt-users] Work with Google Apps?
On 05/12/2011 05:28 PM, Gavin Henry wrote: Can this be done? Yes, you can use fetchmail to get mail from a google apps mailbox into RT. I believe this question has been answered on the list before. Thomas
Re: [rt-users] RT 4.0.0, bulk update and autocomplete customfields
Dnia 2011-05-12, czw o godzinie 10:48 -0400, Thomas Sibley pisze: Your patch passes an invalid CF key to the EditCustomFieldAutocomplete component. The autocomplete endpoint returns nothing (causing the JS error) when given an invalid CF key. Your patch needs fixing for 4.0.0. Thank's for explaning that. I'm not entirely sure how it worked on 3.8, which expects the same kind of CF key, but I'll take your word for it. It's possible you made a corresponding modification to make it work in 3.8 but didn't port that over as well. Actually that patch is a legacy left by another empleyee, I just came across it and have been asked to port it to the new version. Our wiki says that's the only modification that has been made in order to fix the issue. BTW: Why autocomplete customfileds aren't supported in bulk update out-of-the box? Bulk update was overlooked, and that should be fixed. Filing a bug to include all CF types on bulk update would be useful. rt-b...@bestpractical.com OK, will do that. -- Robert Wysocki CONTIUM S.A., http://www.contium.pl
