Re: [rt-users] RT is no longer sending Auto Replies On-Create

OK ... I am about to ready to "throw in the towel" I am not sure how all of this is suppose to work. I aware that RT somehow use dovecot, sendmail and postfix. Nothing has changed on the Exchange side, so I am not sure why I am getting the *"Client does not have permissions to send as this

[rt-users] Edward Groenendaal?

Out of curiosity, is Edward Groenendaal still following this list? Couldn't tell going through the list subscribers... Would like to chat with you about your script found here: http://wiki-archive.bestpractical.com/view/MySQLToPg Cheers, Dario -- **

Re: [rt-users] RT-Extension-CommandByMail 0.9 Not processing commands in RT 3.6.7 (Plugins problems?)

On Mon, Jun 27, 2011 at 6:36 AM, Mauricio Tavares wrote: > While I wait on ubuntu to release RT 4 (I assume I can go from 3.6.7 > straight to 4; I could be wrong here), which would hopefully take care > of https://bugs.launchpad.net/ubuntu/+source/request-tracker3.8/+bug/444046, > I am testing RT-

Re: [rt-users] CustomField clearing via REST request CF.{FieldName}:

In my script, the CF name was wrong, I was able to achieve what I need by simply overwriting the values with the correct ones. On Fri, Jun 24, 2011 at 5:55 PM, Edward Frye wrote: > I am writing some scripts to update tickets and Custom Fields with data, > but I would like to clear those fields p

Re: [rt-users] New Queue won't accept requestor replys

Mike, On first glance, I'd say the "Requestor" did NOT include a RT::Queue address when responding. Either the "To:" or a "Cc:" or even a "Bcc:" needs to have the RT Queue address in order for RT to get the response. On TOP of that, the ticket number needs to be referenced in the subject line or R

Re: [rt-users] RT is no longer sending Auto Replies On-Create

Hey Alberto, Your SMTP server is blocking your message, your server is sending email as www-data@domain. Wich service are you using to send email? postfix/sendmail? There is 2 solutions, create some sort of white list on your SMTP server or look at postfix/sendmail configuration. On sendma

Re: [rt-users] RT is no longer sending Auto Replies On-Create

Thank you, and this is what I have under mail.log. I am not sure where www-data is coming from or how is been used. *l.proiris.com[10.1.128.117] said: 550 5.7.1 Client does not have permissions to send as this sender (in reply to MAIL FROM command)) Jun 26 23:00:02 usch-apps-p056 postfix/cleanup

Re: [rt-users] RT is no longer sending Auto Replies On-Create

Try this command and send output: date | mail -v -s `date` your_em...@domain.com And send the last lines from /var/maillog or /var/mail.info Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11) 3443-1472 www.intersolution.inf.br Oracle Certified Partner 20

Re: [rt-users] RT is no longer sending Auto Replies On-Create

Thanks for your reply. *#order_entry: "|/opt/rt3/bin/rt-mailgate --queue "Order Entry" --action correspond --url **http://solutioncenter.proiris.com* *" //This is what it was originally* *#rga_sc: "|/opt/rt3/bin/rt-mailgate --queue "RGARequests" --action corre

Re: [rt-users] charts broken when searching on 'Updated'

On Mon, Jun 27, 2011 at 7:56 PM, Daugherity, Andrew W wrote: > On Jun 24, 2011, at 5:34 PM, Ruslan Zakirov wrote: > >> Hi, >> >> You can file a bug report. However, LastUpdated in the query will >> solve it for you and would actually be faster than Updated. > > > It does indeed work (and runs fast

Re: [rt-users] migrating from MySQL to Postgres?

Ruslan, Here is the page from the archive: http://wiki-archive.bestpractical.com/view/MySQLToPg Thanks. Trying to work with the last iteration of the script on there. Having some problems with encoding of attachments. Also tried doing a data-only migration using EDB's wizard after manuall

Re: [rt-users] charts broken when searching on 'Updated'

On Jun 24, 2011, at 5:34 PM, Ruslan Zakirov wrote: > Hi, > > You can file a bug report. However, LastUpdated in the query will > solve it for you and would actually be faster than Updated. It does indeed work (and runs faster too), thanks! What exactly is the difference between Updated and Las

[rt-users] New Queue won't accept requestor replys

Hi folks, I'm missing something simple, but cannot find it. I've setup a new queue. I've set permissions to what I believe most of my other queues have. For some reason a reply by email from a requestor isn't showing up in the ticket. In my testing, I've added the "ReplyToTicket" right to both

Re: [rt-users] Running /opt/rt4/sbin/rt-clean-sessions and general speed of rt.

On Mon, Jun 27, 2011 at 10:19:19AM -0400, Thomas Sibley wrote: > On 06/27/2011 07:49 AM, hubert depesz lubaczewski wrote: > > Also - Based on nginx logs with times, I see that 4.0.1 is much slower than > > 3.8.9 > > rendering home page took usually 0.7s, now it's > 3s: > > How many external FastC

Re: [rt-users] Running /opt/rt4/sbin/rt-clean-sessions and general speed of rt.

On Mon, Jun 27, 2011 at 04:16:51PM +0200, hubert depesz lubaczewski wrote: > On Mon, Jun 27, 2011 at 06:03:08PM +0400, Ruslan Zakirov wrote: > > > Is it something that I did wrong with RT? > > Next step is to use Mason profiler. > > hmm ... is there any doc that would show how to use it? > tried t

Re: [rt-users] Running /opt/rt4/sbin/rt-clean-sessions and general speed of rt.

On 06/27/2011 07:49 AM, hubert depesz lubaczewski wrote: > Also - Based on nginx logs with times, I see that 4.0.1 is much slower than > 3.8.9 > rendering home page took usually 0.7s, now it's > 3s: How many external FastCGI children are you running? On the first request each child processes, it

Re: [rt-users] Running /opt/rt4/sbin/rt-clean-sessions and general speed of rt.

On Mon, Jun 27, 2011 at 06:03:08PM +0400, Ruslan Zakirov wrote: > > Is it something that I did wrong with RT? > Next step is to use Mason profiler. hmm ... is there any doc that would show how to use it? tried to search for mason profiler, and found this: http://cpan.uwinnipeg.ca/htdocs/MasonX-Pro

Re: [rt-users] creating ticket asks for credentials again

On 06/26/2011 06:21 AM, Karmi Simonov wrote: > Guys, Any ideas? The situation you present is curious and not something we can replicate. If you can capture a full network log of the sequence you outline below (Before, after, after submitting credentials), we might be able to debug it. Thomas --

Re: [rt-users] Running /opt/rt4/sbin/rt-clean-sessions and general speed of rt.

Hi, On Mon, Jun 27, 2011 at 4:05 PM, hubert depesz lubaczewski wrote: >> I checked DB logs, and the only thing I noticed was that I had calls to this >> query: > > I had enabled only logging queries over 50ms. > > When I enabled logging every query that hits database the situation > changed a lo

Re: [rt-users] view original html attachment?

On 06/26/2011 12:07 PM, Adam Thompson wrote: > Is there a way to view a text/html part in its original format? When I > click on “download attachment”, I get the HTML delivered to me as > text/plain, which… err… impedes readability a little bit. > > The situation is that I forwarded an HTML-forma

Re: [rt-users] Running /opt/rt4/sbin/rt-clean-sessions and general speed of rt.

> I checked DB logs, and the only thing I noticed was that I had calls to this > query: I had enabled only logging queries over 50ms. When I enabled logging every query that hits database the situation changed a lot. Single request to /Ticket/Display.html?id=17583 where the ticket has 3 attache

[rt-users] Running /opt/rt4/sbin/rt-clean-sessions and general speed of rt.

Finally upgraded to 4.0.1. Works. But there are some issues: Tried to test-run rt-clean-sessions and got: =# /opt/rt4/sbin/rt-clean-sessions --older 7D Can't locate object method "_CleariOldDir" via package "RT::Interface::Web::Session" at /opt/rt4/sbin/../lib/RT/Interface/Web/Session.pm line 17

Re: [rt-users] RT is no longer sending Auto Replies On-Create

Good Morning Alberto, Look at your alias file (/etc/aliases) and execute the command "newaliases". Att. Diaulas Castro Consultor Linux / Microsoft InterSolution Informática Tel.: (55 11) 3443-1472 www.intersolution.inf.br Oracle Certified Partner 2011/6/24 Alberto Vazquez > Forgot the attach

[rt-users] RT-Extension-CommandByMail 0.9 Not processing commands in RT 3.6.7 (Plugins problems?)

While I wait on ubuntu to release RT 4 (I assume I can go from 3.6.7 straight to 4; I could be wrong here), which would hopefully take care of https://bugs.launchpad.net/ubuntu/+source/request-tracker3.8/+bug/444046, I am testing RT-Extension-CommandByMail 0.9 in 3.6.7. Before you ask, no I can't j

Re: [rt-users] Including email/correspond attachments in a template

On Sun, Jun 26, 2011 at 2:05 AM, Mauricio Tavares wrote: >        Based on what I have seen on the list, I have the following template > to include the contents (correspond, email body) of the last ticket being > sent: > > RT-Attach-Message: yes > > { ### Get last Correspond >   my $Transactions =