Hi, using RT 4.0.2 and DBIx::SearchBuilder 1.61 (also tested 1.59) I can
reliably create a search using the RT4 GUI that locks up the database.
It appears that the search used to generate the 'Found X tickets' text
generates a large set of joins which murders MySQL :(
The query is a simple
The current way to have this is RT-Extension-MergeUsers.
We'd like the feature too, but it's complex because of the amount of
internals that rely on LoadByEmail
-kevin
I'll look into the RT-Extension-MergeUsers plugin. Thanks for the info.
--Bart
RT Training Sessions
Hi all,
I've setup a scrip that moves tickets with an 'X-Spam: true' header
into a spam queue, however, the 'On Create Autoreply To Requestors'
still mails out about this ticket, even though the Spam queue has a
blank template.
It seems that the mail that's sent out to the requestor is actually
Hello,
here we'vebeen able to to SSO auth via apache using mod_ntlm
(mod_ntlm-0.2-10mdv2010.1.x86_64 )
Info was from
http://requesttracker.wikia.com/wiki/NtlmAuthentication
http://modntlm.sourceforge.net/
here is a sample of our apache config
VirtualHost xx.xx.xx.xx:80
ServerName
Hi,
RT doesn't work on windows out of the box.
On Tue, Sep 20, 2011 at 9:24 AM, Alec Taylor alec.tayl...@gmail.com wrote:
Good afternoon,
I've found some installers on the Internet for RT 3, but none for RT 4.
I'd like to setup RT4 on Windows with XAMPP.
(I'm currently attempting to set
Hi Kevin
I tried to change both templates
I cannot find command to change subject
Do you know which is the command to change subject?
Tks
RT Training Sessions (http://bestpractical.com/services/training.html)
* Chicago, IL, USA September 26 27, 2011
* San Francisco, CA, USA
On Tue, Sep 20, 2011 at 01:30:15PM +0100, Massimo Belegni wrote:
Hi Kevin
I tried to change both templates
I cannot find command to change subject
Do you know which is the command to change subject?
/opt/rt4/docs/customizing/templates.pod
-kevin
pgpriV6aRNJ9t.pgp
Description:
On 09/20/2011 08:30 AM, Massimo Belegni wrote:
I tried to change both templates
I cannot find command to change subject
Do you know which is the command to change subject?
Tks
Unfortunately, any Subject: in the forward templates is ignored and the
outgoing Subject: is explicitly set to
On 09/20/2011 02:03 AM, Jeff Fearn wrote:
Hi, using RT 4.0.2 and DBIx::SearchBuilder 1.61 (also tested 1.59) I can
reliably create a search using the RT4 GUI that locks up the database.
It appears that the search used to generate the 'Found X tickets' text
generates a large set of joins
Dear RT-Users,
I'm using RT4.0.1 with RT-Extension-CommandByMail-0.10.
On the whole, the email interface works like a charm.
There's one use case, however, that causes an error.
Here's the scenario: an automated email (from an outside system) gets sent
to an RT queue, creating a ticket in that
Hi,
We are using the Mobile Interface more and more frequently and some
users have complained about differences in the Mobile UI versus the full
interface. Can anyone
tell me if any of these differences can be fixed or modified to make
them behave
like the full interface?
(RT 3.8.5 with Apache
I set up a CreateTickets scrip per the normal methods. The approval ticket
gets created and linked properly to the original ticket, but
new NewPending approval rule runs before the CreateTicket::PostProcess calls
AddLinks, thus NewPending::Prepare returns false.
Is this working for anyone else?
On 09/19/2011 10:24 PM, Alec Taylor wrote:
Good afternoon,
I've found some installers on the Internet for RT 3, but none for RT 4.
I'd like to setup RT4 on Windows with XAMPP.
(I'm currently attempting to set it up through Cygwin)
How do I install RT 4 on Windows?
Thanks for all
On Tue, Sep 20, 2011 at 03:25:20PM -0400, Todd Chapman wrote:
I set up a CreateTickets scrip per the normal methods. The approval ticket
gets created and linked properly to the original ticket, but
new NewPending approval rule runs before the CreateTicket::PostProcess calls
AddLinks, thus
No. :(
For future reference how do you run just one unit test?
On Tue, Sep 20, 2011 at 4:05 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Tue, Sep 20, 2011 at 03:25:20PM -0400, Todd Chapman wrote:
I set up a CreateTickets scrip per the normal methods. The approval
ticket
gets
Kevin,
Do you have any idea what might be wrong?
How can NewPending::Prepare even be successful if links are added silently
after tickets are created in CreateTickets ?
On Tue, Sep 20, 2011 at 4:05 PM, Kevin Falcone falc...@bestpractical.comwrote:
On Tue, Sep 20, 2011 at 03:25:20PM -0400,
I've bounced around google a bit to see what I can find about implementing
Workflow within our upgraded RT system. My original understanding was that a
customizable workflow was integrated within RT, but upon searching, it looks as
if this 'customizable workflow' is all about scrips.
Can
On 09/20/2011 12:36 PM, 20/20 Lab wrote:
On 09/19/2011 10:24 PM, Alec Taylor wrote:
Good afternoon,
I've found some installers on the Internet for RT 3, but none for RT 4.
I'd like to setup RT4 on Windows with XAMPP.
(I'm currently attempting to set it up through Cygwin)
How do I install RT
I used virtualbox to setup both Bugzilla and Request Tracker 3.8 on a windows
host with two separate Ubuntu guests (previously with a different company). It
was very simple, and the NAT settings work great for directing traffic from the
host to the guest OS.
-Original Message-
From:
To whom it may concern,
I are currently using Request Tracker 3.8.8 set up on a Linux server. Upon
commenting(replying), and creating tickets in Request Tracker, it fails to
send out any emails and I was wondering if you’d be able to provide some
assistance with this issue.
Looking at the
I found the problem. Someone had created a scrip that auto-opened all new
tickets. RT/Approval/Rule/NewPending has two conditions:
$self-OnStatusChange('open') and
eval { $T::Approving = ($self-TicketObj-AllDependedOnBy( Type =
'ticket' ))[0] }
Since both were never true at the same time
Unfortunately the CPU on the server I'm working on isn't powerful
enough to run a VM. :\
Could you please help me get this installed locally on Windows?
Thanks,
Alec Taylor
On Wed, Sep 21, 2011 at 6:43 AM, Izz Abdullah izz.abdul...@hibbett.com wrote:
I used virtualbox to setup both Bugzilla
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