[rt-users] DBIx::SearchBuilder oddity locking database

2011-09-20 Thread Jeff Fearn
Hi, using RT 4.0.2 and DBIx::SearchBuilder 1.61 (also tested 1.59) I can reliably create a search using the RT4 GUI that locks up the database. It appears that the search used to generate the 'Found X tickets' text generates a large set of joins which murders MySQL :( The query is a simple

Re: [rt-users] Where can I find the RT password reset extension for RT 3.8?

2011-09-20 Thread Bart
The current way to have this is RT-Extension-MergeUsers. We'd like the feature too, but it's complex because of the amount of internals that rely on LoadByEmail -kevin I'll look into the RT-Extension-MergeUsers plugin. Thanks for the info. --Bart RT Training Sessions

[rt-users] preventing the on create auto responder after changing queues in a scrip

2011-09-20 Thread Ian P. Christian
Hi all, I've setup a scrip that moves tickets with an 'X-Spam: true' header into a spam queue, however, the 'On Create Autoreply To Requestors' still mails out about this ticket, even though the Spam queue has a blank template. It seems that the mail that's sent out to the requestor is actually

Re: [rt-users] RT4.0.1 ExternalAuth and SSO

2011-09-20 Thread Raphaël MOUNEYRES
Hello, here we'vebeen able to to SSO auth via apache using mod_ntlm (mod_ntlm-0.2-10mdv2010.1.x86_64 ) Info was from http://requesttracker.wikia.com/wiki/NtlmAuthentication http://modntlm.sourceforge.net/ here is a sample of our apache config VirtualHost xx.xx.xx.xx:80 ServerName

Re: [rt-users] How do I install RT 4 on Windows?

2011-09-20 Thread Ruslan Zakirov
Hi, RT doesn't work on windows out of the box. On Tue, Sep 20, 2011 at 9:24 AM, Alec Taylor alec.tayl...@gmail.com wrote: Good afternoon, I've found some installers on the Internet for RT 3, but none for RT 4. I'd like to setup RT4 on Windows with XAMPP. (I'm currently attempting to set

Re: [rt-users] How to change Subjet on forward a ticket

2011-09-20 Thread Massimo Belegni
Hi Kevin I tried to change both templates I cannot find command to change subject Do you know which is the command to change subject? Tks RT Training Sessions (http://bestpractical.com/services/training.html) * Chicago, IL, USA — September 26 27, 2011 * San Francisco, CA, USA —

Re: [rt-users] How to change Subjet on forward a ticket

2011-09-20 Thread Kevin Falcone
On Tue, Sep 20, 2011 at 01:30:15PM +0100, Massimo Belegni wrote: Hi Kevin I tried to change both templates I cannot find command to change subject Do you know which is the command to change subject? /opt/rt4/docs/customizing/templates.pod -kevin pgpriV6aRNJ9t.pgp Description:

Re: [rt-users] How to change Subjet on forward a ticket

2011-09-20 Thread Thomas Sibley
On 09/20/2011 08:30 AM, Massimo Belegni wrote: I tried to change both templates I cannot find command to change subject Do you know which is the command to change subject? Tks Unfortunately, any Subject: in the forward templates is ignored and the outgoing Subject: is explicitly set to

Re: [rt-users] DBIx::SearchBuilder oddity locking database

2011-09-20 Thread Thomas Sibley
On 09/20/2011 02:03 AM, Jeff Fearn wrote: Hi, using RT 4.0.2 and DBIx::SearchBuilder 1.61 (also tested 1.59) I can reliably create a search using the RT4 GUI that locks up the database. It appears that the search used to generate the 'Found X tickets' text generates a large set of joins

[rt-users] Command by mail: Way to disable command?

2011-09-20 Thread Randall Schwager
Dear RT-Users, I'm using RT4.0.1 with RT-Extension-CommandByMail-0.10. On the whole, the email interface works like a charm. There's one use case, however, that causes an error. Here's the scenario: an automated email (from an outside system) gets sent to an RT queue, creating a ticket in that

[rt-users] Mobile UI differences versus full web interface

2011-09-20 Thread Susan McClure
Hi, We are using the Mobile Interface more and more frequently and some users have complained about differences in the Mobile UI versus the full interface. Can anyone tell me if any of these differences can be fixed or modified to make them behave like the full interface? (RT 3.8.5 with Apache

[rt-users] Do approval notification emails work in RT 4.0.1?

2011-09-20 Thread Todd Chapman
I set up a CreateTickets scrip per the normal methods. The approval ticket gets created and linked properly to the original ticket, but new NewPending approval rule runs before the CreateTicket::PostProcess calls AddLinks, thus NewPending::Prepare returns false. Is this working for anyone else?

Re: [rt-users] How do I install RT 4 on Windows?

2011-09-20 Thread 20/20 Lab
On 09/19/2011 10:24 PM, Alec Taylor wrote: Good afternoon, I've found some installers on the Internet for RT 3, but none for RT 4. I'd like to setup RT4 on Windows with XAMPP. (I'm currently attempting to set it up through Cygwin) How do I install RT 4 on Windows? Thanks for all

Re: [rt-users] Do approval notification emails work in RT 4.0.1?

2011-09-20 Thread Kevin Falcone
On Tue, Sep 20, 2011 at 03:25:20PM -0400, Todd Chapman wrote: I set up a CreateTickets scrip per the normal methods. The approval ticket gets created and linked properly to the original ticket, but new NewPending approval rule runs before the CreateTicket::PostProcess calls AddLinks, thus

Re: [rt-users] Do approval notification emails work in RT 4.0.1?

2011-09-20 Thread Todd Chapman
No. :( For future reference how do you run just one unit test? On Tue, Sep 20, 2011 at 4:05 PM, Kevin Falcone falc...@bestpractical.comwrote: On Tue, Sep 20, 2011 at 03:25:20PM -0400, Todd Chapman wrote: I set up a CreateTickets scrip per the normal methods. The approval ticket gets

Re: [rt-users] Do approval notification emails work in RT 4.0.1?

2011-09-20 Thread Todd Chapman
Kevin, Do you have any idea what might be wrong? How can NewPending::Prepare even be successful if links are added silently after tickets are created in CreateTickets ? On Tue, Sep 20, 2011 at 4:05 PM, Kevin Falcone falc...@bestpractical.comwrote: On Tue, Sep 20, 2011 at 03:25:20PM -0400,

[rt-users] Implementing Workflow in RT 4.0.2

2011-09-20 Thread Izz Abdullah
I've bounced around google a bit to see what I can find about implementing Workflow within our upgraded RT system. My original understanding was that a customizable workflow was integrated within RT, but upon searching, it looks as if this 'customizable workflow' is all about scrips. Can

Re: [rt-users] How do I install RT 4 on Windows?

2011-09-20 Thread 20/20 Lab
On 09/20/2011 12:36 PM, 20/20 Lab wrote: On 09/19/2011 10:24 PM, Alec Taylor wrote: Good afternoon, I've found some installers on the Internet for RT 3, but none for RT 4. I'd like to setup RT4 on Windows with XAMPP. (I'm currently attempting to set it up through Cygwin) How do I install RT

Re: [rt-users] How do I install RT 4 on Windows?

2011-09-20 Thread Izz Abdullah
I used virtualbox to setup both Bugzilla and Request Tracker 3.8 on a windows host with two separate Ubuntu guests (previously with a different company). It was very simple, and the NAT settings work great for directing traffic from the host to the guest OS. -Original Message- From:

[rt-users] Request Tracker Email Issues - Please Help

2011-09-20 Thread Daniella Orton
To whom it may concern, I are currently using Request Tracker 3.8.8 set up on a Linux server. Upon commenting(replying), and creating tickets in Request Tracker, it fails to send out any emails and I was wondering if you’d be able to provide some assistance with this issue. Looking at the

Re: [rt-users] Do approval notification emails work in RT 4.0.1?

2011-09-20 Thread Todd Chapman
I found the problem. Someone had created a scrip that auto-opened all new tickets. RT/Approval/Rule/NewPending has two conditions: $self-OnStatusChange('open') and eval { $T::Approving = ($self-TicketObj-AllDependedOnBy( Type = 'ticket' ))[0] } Since both were never true at the same time

Re: [rt-users] How do I install RT 4 on Windows?

2011-09-20 Thread Alec Taylor
Unfortunately the CPU on the server I'm working on isn't powerful enough to run a VM. :\ Could you please help me get this installed locally on Windows? Thanks, Alec Taylor On Wed, Sep 21, 2011 at 6:43 AM, Izz Abdullah izz.abdul...@hibbett.com wrote: I used virtualbox to setup both Bugzilla