Re: [rt-users] Custom per queue views

2011-11-02 Thread Samuel Leslie
Thanks for the response! I've just implemented the below for a few of the more common fields, however, there's still several custom fields that are very queue specific so if implemented as below it will result in the Queue Summary being full of empty fields for queues where that custom field is no

[rt-users] Rights question

2011-11-02 Thread Kenneth Crocker
To List, What is the difference between "ModifyScrips" and "ExecuteCode"? The wording for "ExecuteCode" says it allows the writing of perl code, but I thought that's what "ModifyScrips" did. Kenn RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain —

Re: [rt-users] Native FullText Search in mysql

2011-11-02 Thread k...@rice.edu
On Wed, Nov 02, 2011 at 11:59:40AM -0700, Ram Moskovitz wrote: > Hey folks, > Looks like MySQL has FTS built in : > http://dev.mysql.com/doc/refman/5.5/en/fulltext-search.html > Is this supported by RT 4.0x? > Thanks! No quite, I believe. Oracle just announced InnoDB fulltext search vailability in

Re: [rt-users] Native FullText Search in mysql

2011-11-02 Thread Alex Vandiver
On Wed, 2011-11-02 at 11:59 -0700, Ram Moskovitz wrote: > Hey folks, > Looks like MySQL has FTS built in : > http://dev.mysql.com/doc/refman/5.5/en/fulltext-search.html > Is this supported by RT 4.0x? No. That fulltext indexing is only on MyISAM tables, which are not used in RT because they lack

[rt-users] Can I grant GroupA privilege to reset passwords for GroupB?

2011-11-02 Thread Brian Dugay
Hi, I have RT 3.8.4. One of the groups has asked me if a few members could be given the privilege to reset passwords for all the members in the group. Thus far in my reading, I have not been able to find a way to do this. Only thing I have found is the http://search.cpan.org/dist/RT-Extensio

Re: [rt-users] Native FullText Search in mysql

2011-11-02 Thread Ram Moskovitz
Never mind... looks likt it's MyISAM only :( On Wed, Nov 2, 2011 at 11:59 AM, Ram Moskovitz wrote: > Hey folks, > Looks like MySQL has FTS built in : > http://dev.mysql.com/doc/refman/5.5/en/fulltext-search.html > Is this supported by RT 4.0x? > Thanks! > RT Training Sessions (http://be

[rt-users] Native FullText Search in mysql

2011-11-02 Thread Ram Moskovitz
Hey folks, Looks like MySQL has FTS built in : http://dev.mysql.com/doc/refman/5.5/en/fulltext-search.html Is this supported by RT 4.0x? Thanks! RT Training Sessions (http://bestpractical.com/services/training.html) * Barcelona, Spain November 28 & 29, 2011

Re: [rt-users] RT4 - mod_perl problem with apache2

2011-11-02 Thread Carlos Ramos
On Wed, Nov 2, 2011 at 10:58 AM, Kevin Falcone wrote: > On Wed, Nov 02, 2011 at 10:13:40AM -0600, Carlos Ramos wrote: >> On Wed, Nov 2, 2011 at 1:44 AM, Nehmer Torben >> wrote: >> > Good morning, >> > >> > we had the same problem here, disabling the GPG Stuff made the segfaults >> > go away. >>

Re: [rt-users] RT4 - mod_perl problem with apache2

2011-11-02 Thread Kevin Falcone
On Wed, Nov 02, 2011 at 10:13:40AM -0600, Carlos Ramos wrote: > On Wed, Nov 2, 2011 at 1:44 AM, Nehmer Torben wrote: > > Good morning, > > > > we had the same problem here, disabling the GPG Stuff made the segfaults go > > away. > > Thanks a lot for the answer, this solves the problem. I just ra

Re: [rt-users] RT4 - mod_perl problem with apache2

2011-11-02 Thread Carlos Ramos
On Wed, Nov 2, 2011 at 1:44 AM, Nehmer Torben wrote: > Good morning, > > we had the same problem here, disabling the GPG Stuff made the segfaults go > away. Thanks a lot for the answer, this solves the problem. I just ran "./configure" again without "--enable-gpg" and then "make install". Since

Re: [rt-users] RT4 - mod_perl problem with apache2

2011-11-02 Thread 20/20 Lab
On 11/02/2011 7:54 AM, Kevin Falcone wrote: On Wed, Nov 02, 2011 at 08:44:23AM +0100, Nehmer Torben wrote: Good morning, we had the same problem here, disabling the GPG Stuff made the segfaults go away. Were you actually using gpg, or did you just have the perl modules installed and that was

Re: [rt-users] showing requestor's info on the ticket

2011-11-02 Thread Kevin Falcone
On Wed, Nov 02, 2011 at 03:36:31PM +, Giuseppe Sollazzo wrote: > > I'd like to have info about the requestor on the ticket display page - > things like telephone number, e-mail, etc. > I've read there is a "Requestor Info Box", but I can't find much about it. > > Is it an option for what I'm

[rt-users] showing requestor's info on the ticket

2011-11-02 Thread Giuseppe Sollazzo
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Hi, I'd like to have info about the requestor on the ticket display page - things like telephone number, e-mail, etc. I've read there is a "Requestor Info Box", but I can't find much about it. Is it an option for what I'm trying to achieve - or is th

Re: [rt-users] RT4 - mod_perl problem with apache2

2011-11-02 Thread Kevin Falcone
On Wed, Nov 02, 2011 at 08:44:23AM +0100, Nehmer Torben wrote: > Good morning, > > we had the same problem here, disabling the GPG Stuff made the segfaults go > away. Were you actually using gpg, or did you just have the perl modules installed and that was enough to cause segfaults? -kevin pg

Re: [rt-users] Custom per queue views

2011-11-02 Thread Kevin Falcone
On Wed, Nov 02, 2011 at 03:16:14PM +1100, Samuel Leslie wrote: >Does RT provide a mechanism to do this? I know that I can define search > critera, sorting and >displayed columns in the Query Builder and save the query, but I can't > find a way to set a >given saved query as the defaul

Re: [rt-users] Setting and locking priority settings

2011-11-02 Thread Kevin Falcone
On Tue, Nov 01, 2011 at 08:09:25PM -0700, Zoedog wrote: > > I need to set and lock my priority settings as 1 to 3, with 3 being my lowest > priority and 1 the highest with 3 being the initial default when a ticket is > created. Along with that I need to ensure that only the system admin can > have

Re: [rt-users] Apache2 CPU hungry !

2011-11-02 Thread Kevin Falcone
On Wed, Nov 02, 2011 at 12:16:53PM +0100, Michele Pinassi wrote: > thanks for your reply. I gove 2GByte to our RT installation but still > eating a lot opf CPU and memory, as shown in this screenshot: > > http://dl.dropbox.com/u/15540617/Varie/rt.jpg > > It's a normal behavour ? While children o

Re: [rt-users] Apache2 CPU hungry !

2011-11-02 Thread Ruslan Zakirov
On Wed, Nov 2, 2011 at 3:16 PM, Michele Pinassi wrote: > Hi Kevin et al, > > thanks for your reply. I gove 2GByte to our RT installation but still > eating a lot opf CPU and memory, as shown in this screenshot: > > http://dl.dropbox.com/u/15540617/Varie/rt.jpg > > It's a normal behavour ? CPU usa

Re: [rt-users] Apache2 CPU hungry !

2011-11-02 Thread Michele Pinassi
Hi Kevin et al, thanks for your reply. I gove 2GByte to our RT installation but still eating a lot opf CPU and memory, as shown in this screenshot: http://dl.dropbox.com/u/15540617/Varie/rt.jpg It's a normal behavour ? Michele Il 27/10/2011 15:33, Kevin Falcone ha scritto: > On Thu, Oct 27, 2

Re: [rt-users] Rights and permissions

2011-11-02 Thread Dr Tim Cutts
On 1 Nov 2011, at 20:45, Zoedog wrote: > > I need to get some better advice for this subject. > > Super user, we assume having this privilege supersedes all rights and > privileges, is this correct statement. I believe so. > Group rights and individual rights. Do the group rights supersede in

Re: [rt-users] RT4 - mod_perl problem with apache2

2011-11-02 Thread Nehmer Torben
Good morning, we had the same problem here, disabling the GPG Stuff made the segfaults go away. Best regards, Torben Nehmer --- Torben Nehmer Diplom Informatiker (FH) Business System Developer CANCOM Deutschland GmbH Messerschmittstr. 20 89343 Scheppach Germany Tel.: +49 8225 - 996-1118 Fax