Hi Can any one tell me what I am doing wrong??
Thanks and regards
From: Asanka Gunasekera
To: Asanka Gunasekera ;
"rt-users@lists.bestpractical.com"
Sent: Thursday, 5 January 2012, 11:53
Subject: Re: [rt-users] setting up approvals on RT 4.0.1
Hi, th
RT 4.0.4...
Like the mobile interface, except its seems you can't modify a ticket (or in my
case specifically, a CustomField)?
I looked at the /m/ folder and there is a "modify" file, but its empty of code.
Is this right? Forthcoming? ETA?
This would be a HUGE benefit to us since our change co
A priv'd user creates a ticket in queue A.
An Admin moves it to queue B.
Queue B has create/reply perms for Everyone (temporarily) and Comment/View
CF/View Queue/View Ticket Summaries for Requestor.
The requestor can continue to see the ticket (logged out and back in to confirm
this isn't a ca
On Mon, Jan 9, 2012 at 23:50, Josh Tackitt wrote:
> Does anyone have RT configured to talk with a Filemaker database via
> ODBC? Is that even possible?
Should be through DBI and DBD::ODBC driver.
>
> I know Filemaker allows ODBC/JDBC connections. I know that RT is nicely
> robust and I'd expec
And if that doesn't work, since I have a certificate with a domain name
(although signed by our internal CA which all of our PCs trust), I had to put
in below where Mauricio put in https://localhost, I actually needed to use my
dns name in which the certificate is assigned (e.g. https://MyRT)
M
On Tue, Jan 10, 2012 at 01:12, Ram Moskovitz wrote:
> Our office RT4 installation is humming a long. Training is going reasonably
> well. Now for some automation...
> We have a few very common requests that come in - folks looking for a
> particular report.
> I'd like to add a link somewhere in RT
On Mon, Jan 9, 2012 at 1:34 PM, Robert Nesius wrote:
> I made a recently change to how my apache2 server was configured to redirect
> all requests through https. Now emails are not flowing through to RT - I
> tracked the issue down to rt-mailgate complaining about not being able to
> verify the c
Our office RT4 installation is humming a long. Training is going reasonably
well. Now for some automation...
We have a few very common requests that come in - folks looking for a
particular report.
I'd like to add a link somewhere in RT (perhaps on the Basics page or a new
page instead of Basics?)
On Mon, Jan 09, 2012 at 11:50:40AM -0800, Josh Tackitt wrote:
> Does anyone have RT configured to talk with a Filemaker database via
> ODBC? Is that even possible?
>
> I know Filemaker allows ODBC/JDBC connections. I know that RT is nicely
> robust and I'd expect it to be capable of something li
Does anyone have RT configured to talk with a Filemaker database via
ODBC? Is that even possible?
I know Filemaker allows ODBC/JDBC connections. I know that RT is nicely
robust and I'd expect it to be capable of something like this. I just
can't find any examples or confirmation.
Thanks,
Josh
On Mon, Jan 09, 2012 at 04:22:04PM +0100, Daniel Garcia Mejia wrote:
> Hi,
>
> I want to install this module:
>
> http://search.cpan.org/dist/RT-Extension-NotifyOwners/lib/RT/Extension/NotifyOwners.pm
>
> I install correctly and follow the steps that I read in 'Install'.
> When I'm triying this
On Sun, Jan 08, 2012 at 04:21:41PM +0400, Ruslan Zakirov wrote:
> On Fri, Jan 6, 2012 at 01:42, Brent Wiese wrote:
> > Thanks! Slight modifications to the Groups.pm worked great...
> >
> > Except for 1 thing. Once I make a CF source be my new module inside the CF,
> > I can't change it back to "P
I made a recently change to how my apache2 server was configured to
redirect all requests through https. Now emails are not flowing through to
RT - I tracked the issue down to rt-mailgate complaining about not being
able to verify the certificate. I'm a little perplexed on how to proceed
or how t
Hi,
In our system we have RT tickets with many answers / comments and
sometimes cost several time to open the ticket.
Is there any way (in RT_SiteConfig for example) to put a maximum
numberof comments / responses display a ticket on screen?
For example,I want a maximum of 20 response/comment
Sorry Thomas - I thought emails went to the list :)
I've set all users/roles to have all rights (it's a small sytem, so OK to do
this) and still no delete.
Martin.
martinmoore wrote:
>
> I've got a new 3.8.8 installation running, but don't have the 'Delete'
> option. This was available on 3
Please keep replies on the list.
On 01/09/2012 10:24 AM, Martin Moore wrote:
> I 'think' I have - where is it done?
On any of the appropriate rights pages. It depends if you want to grant
it on a global level or a per-queue level, and to a role group and/or
custom groups.
Thomas
RT Tra
Hi,
I want to install this module:
http://search.cpan.org/dist/RT-Extension-NotifyOwners/lib/RT/Extension/NotifyOwners.pm
I install correctly and follow the steps that I read in 'Install'.
When I'm triying this script, I see this in terminal:
[root@cerussita sbin]# [Mon Jan 9 15:23:58 2012]
On 01/09/2012 10:01 AM, martinmoore wrote:
> I've got a new 3.8.8 installation running, but don't have the 'Delete'
> option. This was available on 3.8.4 in the Ticket list as well as when
> viewing a ticket. I get a lot of spam that I don't want to 'Resolve' - has
> 'Delete' been removed, or is th
I've got a new 3.8.8 installation running, but don't have the 'Delete'
option. This was available on 3.8.4 in the Ticket list as well as when
viewing a ticket. I get a lot of spam that I don't want to 'Resolve' - has
'Delete' been removed, or is there a config option that I can't find?
Ta,
Mar
Hi everybody,
I'm searching for a way to change the subject line of incoming emails to RT.
My problem is the following:
We have a lot of users who are not able to describe their problems in the
email body and use only the subject line instead. So I thought about to
change the behavior of RT to
Thanks
yes I had seen that in a thread on discussion group but was reluctant to
altar anything without a offering from the authers.
Anyway since I have messaed around with sessions table now I tried your
suggestion and that seems to have fixed it.
Thank very much
Oliver
On Mon, 9 Jan 2012,
a_session column should be blob not text.
On Mon, Jan 9, 2012 at 01:59, wrote:
> Hi Ruslan,
> thanks for your reply. here is the sessions table show.
> mysql> show create table sessions;
> +--+---
Thanks Ruslan,
Yes, I was logged on as the Requestor. I realised afterwards
that this could be the problem. I have just set up Request Tracker at
our site and was doing some tests logged on as myself, submitting tickets
as the same user and resolving them as the same user.
Many Thank
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