OK, that's successful, thanks.
If you want it on existing searches you will need to add QuickDelete
to your formats.
I could do with it in the '10 newest unowned tickets' view - how do I add to
that?
Cheers.
Kevin Falcone-2 wrote:
On Thu, Jan 12, 2012 at 11:23:51AM -0800, martinmoore
On 01/03/2012 10:25 PM, Kevin Falcone wrote:
On Tue, Jan 03, 2012 at 11:55:28AM +0100, Alex Dyas wrote:
Hi, and happy new year.
We have noticed recently that RT sends updates to the originator of
a ticket even if that person is not in the CC list of the email.
For instance:
- Client sends
What does your default site conf look like? Are there server specific
settings there that might be causing the trip up? Have you tried
enabling both? Have you tried changing the boot order(?)? Try setting
the LogLevel to debug (apache2.conf/httpd.conf), then restarting your
server and see
On Fri, Jan 13, 2012 at 01:26:56AM -0800, martinmoore wrote:
OK, that's successful, thanks.
If you want it on existing searches you will need to add QuickDelete
to your formats.
I could do with it in the '10 newest unowned tickets' view - how do I add to
that?
Click the Edit button as
For example,
Suppose I created a few queues named: General Issues, Orders, Sales, and Quotes.
And I created a user named John Doe.
I do not want John Doe to view any tickets that go to Orders and Sales.
What is the solution to this?
RT Training Sessions
As long as John Doe is not a member of any groups with permissions on the
queue, such as view, this will keep him out. Check out
Tools-Configuration-Queues-your queue-Group Rights (as well as User
Rights)
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
Ruslan,
This reply is really late, but I've finally been slotted the time to work on
this again. I'm trying to do as you say with the following Custom Condition:
return 0 unless $self-TransactionObj-Type eq Set;
return 0 unless $self-TransactionObj-Field eq Queue;
return 1 unless
Hi,
We are using a Custom Field that allows for multiple photos to be
uploaded and attached to a ticket. We typically have 3 photos per
ticket and people would like to be able to select the 3 photos to upload
together instead of having to add and save for each one.
Has anyone found a way to
- Original Message -
From: Jeff bigwa...@gmail.com
We are using a Custom Field that allows for multiple photos to be
uploaded and attached to a ticket. We typically have 3 photos per
ticket and people would like to be able to select the 3 photos to
upload together instead of having
I've recently got the RT::Extension::SLA extension working and added the
following config into the RT config for Service business hours:
%RT::ServiceBusinessHours = (
'TechSupport' = {
0 = { Name = 'Sunday',
Start =
10 matches
Mail list logo
