On Tue, Feb 21, 2012 at 08:49:23PM -0500, Jeff Blaine wrote:
> I've read docs/web_deployment.pod. It includes an Apache
> snippet, doesn't mention suexec configuration like the wiki
> does, doesn't mention the suexec DocumentRoot restriction,
> etc... Not a very useful document here so far.
It i
On Tue, Feb 21, 2012 at 02:45:48PM -0800, Sam Hanes wrote:
> I have a large collection of saved searches and occasionally I need to
> ask someone else to look at one of them. Currently I have to send them
> the "Show Results" link, which is very long and unwieldy. It would be
> much more convenient
Well now. What a total waste of 4 hours so far :( It's
a shame this is what web app deployment is in 2012 still.
I remember this same old sort of crap from a decade ago.
If anyone has any ideas, please share.
I'm choosing FastCGI so that I can use my own Perl build,
and not Red Hat's built int
I have a large collection of saved searches and occasionally I need to
ask someone else to look at one of them. Currently I have to send them
the "Show Results" link, which is very long and unwieldy. It would be
much more convenient if I could link to a saved search by name or ID.
For example, Bugz
So, if I build my own separate Perl for RT 4.0.5,
how do I make Red Hat's mod_perl 2 use *that* Perl?
Seems like a very dark and long rabbit hole...
On 2/20/2012 2:18 PM, Jeff Blaine wrote:
We want to install 4.0.5 alongside our working 3.8.11
setup, and keep 3.8.11 working while some folks che
On Tue, Feb 21, 2012 at 04:24:05PM +, Walid Haider wrote:
>I am trying to install RT 4.0.5 on FC 12, when I "make fixdeps", I am
> getting:
>
>...
>
>HTML-Mason-1.48/inc/Mason/Build.pm
> '/usr/bin/perl Makefile.PL' returned status 512, won't make
>Running make test
>
On 02/21/2012 12:52 PM, Jeff Blaine wrote:
> Using RT 4.0.4
>
> If a ticket is owned already, I cannot re-assign it unless
> I set the owner to Nobody, then assign it.
>
> Is this normal behavior?
Yes. To assign a ticket you someone, the ticket either needs to be
unowned or owned by you. So yo
Hey Jeff
You are not allowed to Take a ticket that is owned by someone, you have
to steal it, which is in the Actions tab and is a different right.
Chris
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
When using "make fixdeps", CPAN appears to hang on ExtUtil::MakeMaker.
I know very little about CPAN and installing these things by hand.
I've seen some advise on the web about disabling a line of code and
then the compile works, but I don't know where to find the source code
to modify. Nor do I
Using RT 4.0.4
If a ticket is owned already, I cannot re-assign it unless
I set the owner to Nobody, then assign it.
Is this normal behavior?
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
1. http://scrambling.ca/crap/rt-users_1_list-of-cfs.png shows the list of
cf's associated with this queue (Systems).
2. http://scrambling.ca/crap/rt-users_2_show-two-cfs.png shows a random
ticket's CF's (ticket is in Systems queue).
3. http://scrambling.ca/crap/rt-users_3_query-builder.png
Hi,
I am trying to install RT 4.0.5 on FC 12, when I "make fixdeps", I am getting:
...
HTML-Mason-1.48/inc/Mason/Build.pm
'/usr/bin/perl Makefile.PL' returned status 512, won't make
Running make test
Make had some problems, won't test
Running make install
Make had some problems, won't inst
On Tue, Feb 21, 2012 at 04:04:01PM +, Roedel, Mark wrote:
> Has anybody made any tweaks to keep ParseNewMessageForTicketCcs from being
> abused (say, by restricting the number of Ccs or limiting the accounts that
> can add Ccs in that manner)?
Yes. Here is the bit we added to local/lib/RT/I
Has anybody made any tweaks to keep ParseNewMessageForTicketCcs from being
abused (say, by restricting the number of Ccs or limiting the accounts that can
add Ccs in that manner)?
RT Training Sessions (http://bestpractical.com/services/training.html)
* Boston March 5 & 6, 2012
Hello,
I have a question for anyone experienced with using gpg with gpg agent.
My situation is as follows:
- I have configured the RT and GPG according to this manual:
http://wiki.rediris.es/rtirwg/Public_GPGConfig
- The RT is able to verify signatures on incoming mail and is able to
sign mails
-
On 02/20/2012 08:04 AM, David Thorpe wrote:
> My question is, I want to add a custom field into each Queue which isn't
> a problem, this is done and is called my "Email From" field. I want this
> field to appear as the From Field in emails to people when they submit a
> ticket. But I want the curre
On Tue, Feb 21, 2012 at 08:33:17AM -0700, Jason Marshall wrote:
> Can I post those to the list without getting yelled at?
As long as they're small. Otherwise you could host them somewhere and
post a link.
In particular, seeing the Query Builder *and* the configuration of the
Custom Field in ques
On Tue, Feb 21, 2012 at 04:20:53PM +0400, Ruslan Zakirov wrote:
> On Mon, Feb 20, 2012 at 17:04, David Thorpe wrote:
> > Hi Guys,
> >
> > Installed the latest production build of RT last week. Absolutely loving it
> > and it has increased productivity massively. In the queue settings, we use
> > t
Can I post those to the list without getting yelled at?
A few screenshots would be helpful to better understand situation and
try to reproduce.
On Sat, Feb 18, 2012 at 03:06, Jason Marshall wrote:
Hi all, I looked through the archives as best I could and didn't see
anything specifically abou
On Sun, Feb 19, 2012 at 06:33:44PM +0100, w...@yellowhippy.com wrote:
> I would like to integrate RT into our Liferay-Portal. Has anyone
> done something similar? Where would be a good point to start?
You'll probably get better answers if you explain what you're hoping
to achieve with your integra
Hi,
A few screenshots would be helpful to better understand situation and
try to reproduce.
On Sat, Feb 18, 2012 at 03:06, Jason Marshall wrote:
> Hi all, I looked through the archives as best I could and didn't see
> anything specifically about this issue.
>
> RT 3.8.8
>
> I've got a queue wit
On Mon, Feb 20, 2012 at 17:04, David Thorpe wrote:
> Hi Guys,
>
> Installed the latest production build of RT last week. Absolutely loving it
> and it has increased productivity massively. In the queue settings, we use
> the description field to describe the list in about a paragraph so that we
>
Hi,
This address is "Return-Path", controlled with -f argument of your
sendmail program. There are several options in the config to control
this, read about OverrideOutgoingMailFrom, SetOutgoingMailFrom and
SendmailBounceArguments options.
Recently we fixed a bug in how these options cope with ea
On Sun, Feb 19, 2012 at 18:21, Jim Tambling wrote:
> Despite having {$Transaction->Content()} on the Resolved template,
> whenever I resolve a ticket the requestor gets an email with the blurb
> that is in the template, but instead of a summary of the last comment on
> the ticket, it displays: Thi
On Mon, Feb 20, 2012 at 23:18, Jeff Blaine wrote:
> We want to install 4.0.5 alongside our working 3.8.11
> setup, and keep 3.8.11 working while some folks check
> out 4.0.5.
Depends on how 3.8.10 is installed. If instance is separated from perl
@INC then it's easier.
> Does anyone know if the d
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