Re: [rt-users] Changing the auto reply text could not load valid user

2012-03-14 Thread Lukáš Loskot
On Fri, Mar 09, 2012 at 01:10:49PM +0100, Luk?? Loskot wrote: Hi, I have set up the external AUTH to check users to our openLDAP server. I don't want our users to write to RT from their personal adreses. So far this work perfectly and as I want it to, but the reply message is englis and

[rt-users] Problems with Centos 6.2, apache and publish RT and PHPmyadmin sites with mod_fcgid

2012-03-14 Thread Juanjo
Hello. First saludate to all, and sorry for my bad english. I have one question. I have two virtual host, one for RT and one for phpmyadmin. I have a conf file for each in /etc/httpd/conf.d/ directory # phpmyadmin.conf # Web application to manage MySQL # Directory /usr/share/phpmyadmin #

[rt-users] Problems installing RT 4.0.5 with mod_fcgid

2012-03-14 Thread Juanjo
Hi to all. Im trying to install http://www.linuxquestions.org/questions/# a CentOS 6.2 machine with the Request Tracker Software (RT). Its a web-perl app to manage support tickets. I see that is recomended use mod_fcgid and install the server with centos 6.2, mysql

Re: [rt-users] Invalid username

2012-03-14 Thread Mario Giammarco
Kevin Falcone falcone at bestpractical.com writes: Where do you try to add them, in what text box. Also, it isn't clear what you mean by adding them to a custom field. Many places, example: tools-configuration-queue-select-generaluser rights- now on the left you can input an user name. Then

[rt-users] Internal Server error, when trying to acces RT4.0.5

2012-03-14 Thread Juanjo
Hello. Sorry for all the messages. I´m very frustraring with this installation. I install all the system, and install and initialize the database. Configure /opt/rt4/etc/RT_SiteConfig.pm, reload Apache. And get and 500 Interal Server Error. This is my /var/log/httpd/error_log output. [Wed Mar

Re: [rt-users] Problems installing RT 4.0.5 with mod_fcgid

2012-03-14 Thread Juanjo
Solved. The error are mod_fcgid. I installed it manually but doesn´t works. Y use the EPEL respository and install it with YUM. Now works, i have another problems, but works. Kindest regards. El 14 de marzo de 2012 09:56, Juanjo juanji...@gmail.com escribió: Hi to all. Im trying to install

Re: [rt-users] Problems with Centos 6.2, apache and publish RT and PHPmyadmin sites with mod_fcgid

2012-03-14 Thread Juanjo
Solved. The error are mod_fcgid. I installed it manually but doesn´t works. Y use the EPEL respository and install it with YUM. Now works, i have another problems, but works. Kindest regards El 14 de marzo de 2012 09:55, Juanjo juanji...@gmail.com escribió: Hello. First saludate to all,

Re: [rt-users] Internal Server error, when trying to acces RT4.0.5

2012-03-14 Thread Thomas Sibley
On 03/14/2012 08:24 AM, Juanjo wrote: I install all the system, and install and initialize the database. Configure /opt/rt4/etc/RT_SiteConfig.pm, reload Apache. And get and 500 Interal Server Error. This is my /var/log/httpd/error_log output. [Wed Mar 14 12:20:20 2012] [crit]: Could not

Re: [rt-users] Sending emails issue

2012-03-14 Thread Wiktor Cetera
Hi I have a problem with mail sending from Request Tracker (version 4.05). My server is running on Unix. Msmtp is configured properly (I am able to send an email from server on gmail). The issue is that RT can`t send email to gmail (for example i have no information about ticket update). Of

Re: [rt-users] Sending emails issue

2012-03-14 Thread Alberto Villanueva
Have you looked the error message into the log files? Hi I have a problem with mail sending from Request Tracker (version 4.05). My server is running on Unix. Msmtp is configured properly (I am able to send an email from server on gmail). The issue is that RT can`t send

Re: [rt-users] Internal Server error, when trying to acces RT4.0.5

2012-03-14 Thread Thomas Sibley
On 03/14/2012 09:46 AM, Juanjo wrote: Sorry Selinux is the problem. Disable it, restarted and works :D I believe there are solutions less drastic than disabling selinux in the list archives, if you're interested.

[rt-users] User stats

2012-03-14 Thread Yan Seiner
Is there some way to pull the transactions a user has made from the database? I'd like to be able to compile all of the statistics on a per-user basis. Things like # of tickets created, modified, etc. We don't use time worked. The BP website shows two Activity Reports extensions but they seem

Re: [rt-users] User stats

2012-03-14 Thread Kevin Falcone
On Wed, Mar 14, 2012 at 10:21:51AM -0700, Yan Seiner wrote: Is there some way to pull the transactions a user has made from the database? I'd like to be able to compile all of the statistics on a per-user basis. Things like # of tickets created, modified, etc. We don't use time worked.

Re: [rt-users] User stats

2012-03-14 Thread Yan Seiner
On Wed, March 14, 2012 10:29 am, Kevin Falcone wrote: The homepage link for Activity Reports links to the module on search.cpan.org, and most of the changes for the development release of 1.01_01 are 4.0 compatibility fixes. Did installing 1.01_01 fail in some way? Other than custom

Re: [rt-users] rt-mailgate 302 Error. No, not Plack.

2012-03-14 Thread Jourdan Perla
Please - keep list replies on the list. Sorry, will do. Thought I had this licked, but now as I build a *clean* production image, I'm running into the same error again.. $ cat mbox | /usr/bin/rt-mailgate --queue general --action correspond --url http://rt.myserver.com /rt -debug

Re: [rt-users] Invalid username

2012-03-14 Thread Kevin Falcone
On Wed, Mar 14, 2012 at 10:40:52AM +, Mario Giammarco wrote: Kevin Falcone falcone at bestpractical.com writes: Where do you try to add them, in what text box. Also, it isn't clear what you mean by adding them to a custom field. Many places, example:

Re: [rt-users] rt-mailgate 302 Error. No, not Plack.

2012-03-14 Thread Kevin Falcone
On Wed, Mar 14, 2012 at 09:43:47PM +, Jourdan Perla wrote: An Error Occurred = 302 Found /usr/bin/rt-mailgate: undefined server error This is Apache issuing a 302 before it gets to RT Grep all my logs for what happens at the same time and apache2/access.log:

[rt-users] Open ticket VIA URL (Create.html) without authentication

2012-03-14 Thread Seann
All, I am running the latest version of RT. I am researching a method that I can use to open a ticket from a web page not hosted on the RT system I have set up. I would rather not use email unless I absolutely have to. The interface I am working on is an Ajax enabled content filter block