[rt-users] Add Tab to Left Navigation Bar
Greetings all, I am running RT 4.0.5, and I am trying to find a way of adding another tab (with a link of course) to the Left Side Navigation bar (The bar that contains Home Tickets Tools etc.). Eventually, the tab would only be displayed for specific users. I have been pouring over google search results, and one did point me to share/html/Elements/Tabs which contains the coding for the nav bar. I changed some of the code but the nav bar did not change at all. I am wondering if anyone knows how to do this or has any ideas as to go about this. Thanks. -- View this message in context: http://old.nabble.com/Add-Tab-to-Left-Navigation-Bar-tp33957351p33957351.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
[rt-users] Problem with interpretation of images
Hi, I face a problem with images I put in /opt/rt4/local/plugins/RTx-MyPlugin/html/NoAuth/img Some pictures are loaded correctly and some cause errors. The reason for this is, that the picture-files are interpreted by the perl-interpreter and if the file contains a % or $ or simular things, that the interpreter is looking for, it throws an error. What can I do to fix this? My appache config for rt4 looks like that: AddDefaultCharset UTF-8 LocationMatch / Order allow,deny Allow from all SetHandler modperl PerlResponseHandler Plack::Handler::Apache2 PerlSetVar psgi_app /opt/rt4/sbin/rt-server /LocationMatch Perl use Plack::Handler::Apache2; Plack::Handler::Apache2-preload(/opt/rt4/sbin/rt-server); /Perl Can anybody provide me a hint how I can handle this problem. The only solution I see so far is recoding all pictures in the hope, that it doesn't contain a problematic string afterwards. :( greetings, Alexander
[rt-users] Sorting order of dashboards
Hi, i was following http://wiki-archive.bestpractical.com/view/ManualDashboards to change the sorting order of Dashboards via a callback. Is that still supposed to work in 4.0.5, as it does not show any result? The sorting order is still according to the ID. I tried both to put the callback in /opt/rt4/local/html/Callbacks/CustomDashboardSort/Dashboards/index.html/MassageDashboards and /opt/rt4/share/html/Callbacks/CustomDashboardSort/Dashboards/index.html/MassageDashboards cleaned the Mason cache and restarted the apache. To no avail. What's missing? Thanks! Marco
Re: [rt-users] Append Data to CustomFields
After some research and trial and errors I finally realise extracting values from Transaction CFs is no longer possible. The feature has been removed since RT 3.6 and doesn't seem to have been successfully implemented again. Mike seems to be the last reported successful extraction of CFs and such. (If anyone has a patch or successful scrip/solution to extract values from Trans-CFs, please by all means come forward and tell me how wrong I am) Now, for anyone interested, here's how I 'solved' my issue. Probably not the cleanest, efficient way but it works for me. I installed the RT::Extension::CustomFieldsOnUpdate extension in order to have CFs on the Update form. Created 4 CFs, provided See and ModifyCustomField rights to my users group to 2 CFs and SeeCustomField to the other 2. This allowed the users to only see 2 fields during during the Ticket Update process (the other 2 CFs were not visible since users didn't have ModifyCustomField right) My total is stored in the CFs which users cannot modify (since the scrip makes the mod, update on the CF works fine). At every transaction, I check the value of the hidden field, and add the value of the visible field (user input) and store back the new total value in the hidden field, I then reset the visible field to nothing. Thank you all for your help TheHoboKing wrote: Mike, Thank you for the information, that's exactly what I was looking for. Now, I tried to build a scrip from different online sources (I just started learning Perl ...) but I'm never able to get the value from the Transaction Custom Field. I saw an earlier post from you describing pretty much what I'm trying to achieve. http://www.mail-archive.com/rt-users@lists.bestpractical.com/msg02029.html Is there any chance you could send me the scrip? P.S: I'll post my scrip early tomorrow as I'm no longer in the officeperhaps someone can shed some light on the multiple things I must be doing wrong. Thank you! Michael Coakley wrote: This is easily done with a scrip. You need a Ticket custom field to hold the totals and a Transaction custom field for the users to update during a reply or comment. The scrip will take the transaction custom field value and add it to the ticket custom field value to keep the running total. I've absolutely done this before but a long time ago. It works great and I've built billing systems off of these values which seems like you are trying to do. The only gotcha and it's a little one because once you start scrip development you'll know this; it is to use TransactionBatch mode on the scrip because that is the only way you will actually be able to see the Transaction custom field values. Hope that gets you started. Mike Sent from my iPhone On May 30, 2012, at 1:53 PM, TheHoboKing demon_eyes_ky...@hotmail.com wrote: Hi Kenneth, Thank you for the reply and my apologies for the delay, I've been busy with other projects. I mentioned the TimeWorked field because that's how I'd like my other 'time' CFs to behave but here's what I'm trying to achieve in more details. I have two CFs: Emergency Hours | Schedule Hours CFs type is 'Enter one value' On ticket updates (users will most likely only update tickets from the WebUI via comment/reply action), I'd like those CFs to behave as followed: On update, the CFs should show no value. If my user(s) enter a value and update the ticket, the value should be added to the previous value (users will only be inputting integers). i.e.: Emergency Hours current value = 10 Users Update the ticket and adds 15 in the Emergency Hours Emergency Hours should now display 25 Is there a way to achieve this via script or more in dept RT customization? -I've tried to create another TimeWorked field but TimeWorked seems to be all over the place and I couldn't identify the proper sections to add/modify in order to 'duplicate' TimeWorked. -I was also thinking if it may be possible to do it via scrip by; OnComment or OnTransaction Reading the value of 'Emergency Hours' Storing the value in a temporary variable Adding the new value to the old value. .i.e: Emergency Hours = TemporaryEmergencyHoursTotal + EmergencyHours -I also thought I could simply create another CF called 'EmergencyHoursTotal' and store the total there BUT then, on ticket display only 'EmergencyHoursTotal' should be visible and 'Emergency Hours' should be hidden, on ticket update only 'Emergency Hours' should be visible and 'EmergencyHoursTotal' should be hidden. I read hiding/displaying specific CF can be achieved via the MassageCustomFields callback but I don't find much information on how to code my MassageCustomFields. This is the most informative code I've found in regards to it.
Re: [rt-users] Append Data to CustomFields
On 06/04/2012 09:46 AM, TheHoboKing wrote: After some research and trial and errors I finally realise extracting values from Transaction CFs is no longer possible. The feature has been removed since RT 3.6 and doesn't seem to have been successfully implemented again. Mike seems to be the last reported successful extraction of CFs and such. (If anyone has a patch or successful scrip/solution to extract values from Trans-CFs, please by all means come forward and tell me how wrong I am) You can absolutely read back out values from Transaction CFs. Unfortunately we can't guess what you're doing or why it's not working without seeing the code. I suspect in your attempts you didn't follow Mike's warning about needing to use the TransactionBatch stage for your scrips. Thomas
Re: [rt-users] Sorting order of dashboards
On 06/04/2012 09:43 AM, Marco Thorbruegge wrote: Is that still supposed to work in 4.0.5, as it does not show any result? The sorting order is still according to the ID. I tried both to put the callback in /opt/rt4/local/html/Callbacks/CustomDashboardSort/Dashboards/index.html/MassageDashboards That callback example on the wiki won't work in RT 4.x. Take a look at the ListOfDashboards component under Dashboards/Elements/ for where the new MassageDashboards callback location is. You'll also need to adjust args. Thomas
Re: [rt-users] Problem with interpretation of images
On 06/04/2012 08:57 AM, Alexander Reintzsch wrote: I face a problem with images I put in /opt/rt4/local/plugins/RTx-MyPlugin/html/NoAuth/img Some pictures are loaded correctly and some cause errors. The reason for this is, that the picture-files are interpreted by the perl-interpreter and if the file contains a % or $ or simular things, that the interpreter is looking for, it throws an error. What can I do to fix this? Use an autohandler to serve the images statically instead of through Mason automatically. See how core RT does this in share/html/NoAuth/images/autohandler Thomas
[rt-users] Speed up mason cache generation
Hi, Sometimes applying a change in RT doesn't show up instantly in the web UI and it requires a mason cache cleaning before the apache restart. Once this is done, the first requests are slow while the cache is being populated. Anyone already created a script to generate the main elements so this is not done by the users? Is it a good idea? Thanks, -- L.B.
Re: [rt-users] Append Data to CustomFields
Hi Thomas, Yes, I did attempt with TransactionBatch (and Create), the value obtained from the Transaction CF is always ' ' as if it's unable to capture the actual value. Here's the code I was using, I've tried with different variation but was never able to get the value that was being added in the Trans-CFs. As a test, I was simply trying to get the value from the Trans-CFs and right it back in a Ticket CF. -- Custom Condition: return 1; Custom action preparation code: return 1; Custom action cleanup code: my $ticket = $self-TicketObj; my $cf_obj = RT::CustomField-new( $RT::SystemUser ); my $cf_name = ValueFrom_tr-cf; my $trcf_name = tr-cf; my $trcf_value = 1; #Read and store the value of the Transaction CF tr-cf $cf_obj-LoadByName(Name=$trcf_name); $trcf_value = $ticket-FirstCustomFieldValue($trcf_name); #Add the value to the Ticket CF $cf_obj-LoadByName(Name=$cf_name); $ticket-AddCustomFieldValue(Field=$cf_obj, Value=$trcf_value, RecordTransaction=0); return 1; --- Any ideas on what could be going wrong? Thank you Thomas Sibley wrote: On 06/04/2012 09:46 AM, TheHoboKing wrote: After some research and trial and errors I finally realise extracting values from Transaction CFs is no longer possible. The feature has been removed since RT 3.6 and doesn't seem to have been successfully implemented again. Mike seems to be the last reported successful extraction of CFs and such. (If anyone has a patch or successful scrip/solution to extract values from Trans-CFs, please by all means come forward and tell me how wrong I am) You can absolutely read back out values from Transaction CFs. Unfortunately we can't guess what you're doing or why it's not working without seeing the code. I suspect in your attempts you didn't follow Mike's warning about needing to use the TransactionBatch stage for your scrips. Thomas -- View this message in context: http://old.nabble.com/Append-Data-to-CustomFields-tp33920988p33958371.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] Speed up mason cache generation
On Mon, Jun 4, 2012 at 6:15 PM, L B bertig...@gmail.com wrote: Hi, Sometimes applying a change in RT doesn't show up instantly in the web UI and it requires a mason cache cleaning before the apache restart. Once this is done, the first requests are slow while the cache is being populated. Anyone already created a script to generate the main elements so this is not done by the users? Is it a good idea? You can write a script that deletes obj files for which the source have been updated. Thanks, -- L.B. -- Best regards, Ruslan.
[rt-users] RT REST parser on php (json? xml?)
Hi, I'd like to know if there are scripts, o code on php to parse RT REST. It's difficult to do it from php without having to build a parser. Does anybody knows one? I have seen many restful app which are using xml or json. There are a lot of interfaces to do the parsing job in these cases. Why RT don't uses that sort of specs? -- Atte. Andres Altamirano Subdirección Innovación Tecnológica Dirección de Informática Pontificia Universidad Católica de Chile Campus San Joaquin. Vicuña Mackena 4860 Fono: +56 2 3547183 smime.p7s Description: S/MIME Cryptographic Signature
Re: [rt-users] Problem with interpretation of images
On Mon, Jun 4, 2012 at 5:53 PM, Thomas Sibley t...@bestpractical.com wrote: On 06/04/2012 08:57 AM, Alexander Reintzsch wrote: I face a problem with images I put in /opt/rt4/local/plugins/RTx-MyPlugin/html/NoAuth/img Some pictures are loaded correctly and some cause errors. The reason for this is, that the picture-files are interpreted by the perl-interpreter and if the file contains a % or $ or simular things, that the interpreter is looking for, it throws an error. What can I do to fix this? Use an autohandler to serve the images statically instead of through Mason automatically. See how core RT does this in share/html/NoAuth/images/autohandler I would recommend to put them into html/NoAuth/images/my-ext-prefix-.image. This way they served by RT's autohandler and you don't need to duplicate it. I don't remember if you can use subdirectory or not, try html/NoAuth/images/my-extnsion/xxx.image. Thomas -- Best regards, Ruslan.
[rt-users] Unprivileged User Questions
I am in the midst of testing the 4.0.5 version for go live next week and have been asked by our community about the following 2 questions. I actually posted 1 a few weeks back and I am wondering if I was too vague. 1. An Unprivileged user can create a ticket and add a cc at that time, however once the ticket is created and they want to continue correspondence (as the Unprivileged user Requestor) and add additional cc's like Privileged users can there is no cc line. I did hear back from Ruslan about a config option but was unable to determine which config option would apply. Is this possible? 2. When signed in as an Unprivileged user and I attempt to Show outgoing mail it takes me back to RT-at-a-Glance even though Requestors have the 'View exact outgoing email messages and their recipients' (ShowOutgoingEmail) attribute. In 4.0.5 it is more obvious to me that RT may not allow this for Unprivileged user since it is not a General right. Are there any config settings I can set to allow this? Thanks so much for all the help you all have provided over the years. Joe Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/doit Administration 627 Office - 410-455-3020 Email - ki...@umbc.edu
Re: [rt-users] RT REST parser on php (json? xml?)
On 06/04/2012 10:46 AM, Andres Altamirano wrote: I'd like to know if there are scripts, o code on php to parse RT REST. It's difficult to do it from php without having to build a parser. Does anybody knows one? I have seen many restful app which are using xml or json. There are a lot of interfaces to do the parsing job in these cases. Why RT don't uses that sort of specs? I can't help you with PHP, but the reason RT's REST-like interface doesn't use JSON is because it predates JSON. ;)
Re: [rt-users] Speed up mason cache generation
Ruslan, Well, that would consume quite a lot of brain CPU cycles. Maybe I try to solve a wrong problem and cleaning the mason cache with a rm -rf /opt/rt/var/mason/* is not the good approach. The need is simple: I (quite often) install/modify/remove extensions, or modify RT itself in local/ and I want to make sure I'm not misled by the mason cache. I remove all the cache and restart apache after a modification but the first clicks are quite longs, I was wondering if I could optimize that. -- L.B.
[rt-users] 2 serious errors since I upgraded this morning to 3.8.8-7+squeeze3
Hi, Since my distrib has published the security patch for 3.8.8, I decided to apply it this morning. Since then, I have the following error : in rt.log : [Mon Jun 4 14:32:43 2012] [crit]: Apache2::RequestIO::rflush: (103) Software caused connection abort at /usr/share/perl5/HTML/Mason/ApacheHandler.pm line 1026 (/usr/share/request-tracker3.8/libexec/webmux.pl:92) in exim (mailer) mainlog : 2012-06-04 17:08:46 1SbYti-0007sf-Dg == |/usr/bin/rt-mailgate --queue support-test --action correspond --url https://example.org/ support-t...@example.org R=system_aliases T=address_pipe defer (0): Child process of address_pipe transport returned 75 (could mean temporary error) from command: /usr/bin/rt-mailgate I can take existanig tickets, for example, but when trying to send an email to create a new ticket, I have this error message. # dpkg -l |grep request http requests ii request-tracker3.8 3.8.8-7+squeeze3 extensible trouble-ticket tracking system ii rt3.8-apache2 3.8.8-7+squeeze3 Apache 2 specific files for request-tracker3.8 ii rt3.8-clients 3.8.8-7+squeeze3 mail gateway and command-line interface to request-tracker3.8 ii rt3.8-db-mysql 3.8.8-7+squeeze3 MySQL database backend for request-tracker3.8 rc rt3.8-db-sqlite3.8.8-6 SQLite database backend for request-tracker3.8 # dpkg -l |grep apach ii apache22.2.16-6+squeeze7Apache HTTP Server metapackage ii apache2-mpm-worker 2.2.16-6+squeeze7Apache HTTP Server - high speed threaded model ii apache2-utils 2.2.16-6+squeeze7utility programs for webservers ii apache2.2-bin 2.2.16-6+squeeze7Apache HTTP Server common binary files ii apache2.2-common 2.2.16-6+squeeze7Apache HTTP Server common files ii libapache-dbi-perl 1.08-1 Connect apache server to database via perl's DBI ii libapache-session-perl 1.87-1 Perl modules for keeping persistent user data across http requests ii libapache2-mod-perl2 2.0.4-7 Integration of perl with the Apache2 web server ii libapache2-reload-perl 0.10-2 Reload Perl modules when changed on disk ii rt3.8-apache2 3.8.8-7+squeeze3 Apache 2 specific files for request-tracker3.8 I don't know where to search, and more important, where to correct... Thanks in advance for your help -- Nicolas GUIOT
Re: [rt-users] Speed up mason cache generation
On Mon, Jun 4, 2012 at 7:27 PM, L B bertig...@gmail.com wrote: Ruslan, Well, that would consume quite a lot of brain CPU cycles. Maybe I try to solve a wrong problem and cleaning the mason cache with a rm -rf /opt/rt/var/mason/* is not the good approach. The need is simple: I (quite often) install/modify/remove extensions, or modify RT itself in local/ and I want to make sure I'm not misled by the mason cache. I remove all the cache and restart apache after a modification but the first clicks are quite longs, I was wondering if I could optimize that. wget http:///?user=xpass=y Right after restart to hit RT instead of letting users to hit it. Restart is only required when you touched libs or config. -- L.B. -- Best regards, Ruslan.
Re: [rt-users] 2 serious errors since I upgraded this morning to 3.8.8-7+squeeze3
On Mon, Jun 04, 2012 at 05:23:32PM +0200, Nicolas GUIOT wrote: Hi, Since my distrib has published the security patch for 3.8.8, I decided to apply it this morning. Since then, I have the following error : in rt.log : [Mon Jun 4 14:32:43 2012] [crit]: Apache2::RequestIO::rflush: (103) Software caused connection abort at /usr/share/perl5/HTML/Mason/ApacheHandler.pm line 1026 (/usr/share/request-tracker3.8/libexec/webmux.pl:92) This is http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=674924 You can either grab the test packages mentioned in that bugreport, or downgrade to squeeze1 (not squeeze2) and wait for the erratum DSA. Cheers, Dominic. -- Dominic Hargreaves, Systems Development and Support Team Computing Services, University of Oxford signature.asc Description: Digital signature
[rt-users] RT3 (solaris) to RT4(linux)
Hi I am looking for suggestions on upgrading rt3(solaris sparc) to rt4(ubuntu linux). rt3: OS: solaris 10 sparc on T1000 Mysql: 5.0.75 Total number # Transactions: 6 million+ rt4: OS: ubuntu linux precise Mysql; 5,5 What would be recommended way to break down the upgrade and proceed? I am guessing rsync mysql data and /opt/rt3 configs over to mysql 5.5 (apt) and /opt/rt4.0.6.x (tarball) and then follow the upgrade instruction on /opt/rt4 (tarball). Please advise. -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing?
[rt-users] Built-in field validation (Priority)
Hello all, Is there a way to validate data entered in one of RT's 'built-in' field (i.e: Priority)? I couldn't find any option to select RT's built-in fields and set any sort of mandatory/validation parameter. I can validate the entered data via a scrip but then I don't know how to force the Update or Create form to be reloaded and display a message stating ['Priority' field must match 'XYZ']. (as it behaves for CustomFields). Thank you -- View this message in context: http://old.nabble.com/Built-in-field-validation-%28Priority%29-tp33959201p33959201.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] RT REST parser on php (json? xml?)
On 06/04/2012 11:01 AM, Thomas Sibley wrote: On 06/04/2012 10:46 AM, Andres Altamirano wrote: I'd like to know if there are scripts, o code on php to parse RT REST. It's difficult to do it from php without having to build a parser. Does anybody knows one? I have seen many restful app which are using xml or json. There are a lot of interfaces to do the parsing job in these cases. Why RT don't uses that sort of specs? I can't help you with PHP, but the reason RT's REST-like interface doesn't use JSON is because it predates JSON. ;) Older than xml too? -- Atte. Andres Altamirano Subdirección Innovación Tecnológica Dirección de Informática Pontificia Universidad Católica de Chile Campus San Joaquin. Vicuña Mackena 4860 Fono: +56 2 3547183 smime.p7s Description: S/MIME Cryptographic Signature
[rt-users] Scrip/template Notify parent ticket owner on resolve?
Does anyone know of a way to notify the parent ticket's owner on resolve?
Re: [rt-users] RT REST parser on php (json? xml?)
On 06/04/2012 12:58 PM, Andres Altamirano wrote: Older than xml too? No... which is why I didn't say that.
Re: [rt-users] Append Data to CustomFields
You are trying to get the transaction value from the ticket. You need to use the transaction object. I'm on my phone so I can't reply with example code. If someone else doesn't supply any I'll reply with some later. Mike Sent from my iPhone On Jun 4, 2012, at 10:42 AM, TheHoboKing demon_eyes_ky...@hotmail.com wrote: Hi Thomas, Yes, I did attempt with TransactionBatch (and Create), the value obtained from the Transaction CF is always ' ' as if it's unable to capture the actual value. Here's the code I was using, I've tried with different variation but was never able to get the value that was being added in the Trans-CFs. As a test, I was simply trying to get the value from the Trans-CFs and right it back in a Ticket CF. -- Custom Condition: return 1; Custom action preparation code: return 1; Custom action cleanup code: my $ticket = $self-TicketObj; my $cf_obj = RT::CustomField-new( $RT::SystemUser ); my $cf_name = ValueFrom_tr-cf; my $trcf_name = tr-cf; my $trcf_value = 1; #Read and store the value of the Transaction CF tr-cf $cf_obj-LoadByName(Name=$trcf_name); $trcf_value = $ticket-FirstCustomFieldValue($trcf_name); #Add the value to the Ticket CF $cf_obj-LoadByName(Name=$cf_name); $ticket-AddCustomFieldValue(Field=$cf_obj, Value=$trcf_value, RecordTransaction=0); return 1; --- Any ideas on what could be going wrong? Thank you Thomas Sibley wrote: On 06/04/2012 09:46 AM, TheHoboKing wrote: After some research and trial and errors I finally realise extracting values from Transaction CFs is no longer possible. The feature has been removed since RT 3.6 and doesn't seem to have been successfully implemented again. Mike seems to be the last reported successful extraction of CFs and such. (If anyone has a patch or successful scrip/solution to extract values from Trans-CFs, please by all means come forward and tell me how wrong I am) You can absolutely read back out values from Transaction CFs. Unfortunately we can't guess what you're doing or why it's not working without seeing the code. I suspect in your attempts you didn't follow Mike's warning about needing to use the TransactionBatch stage for your scrips. Thomas -- View this message in context: http://old.nabble.com/Append-Data-to-CustomFields-tp33920988p33958371.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
Re: [rt-users] RT REST parser on php (json? xml?)
On 06/04/2012 01:05 PM, Thomas Sibley wrote: On 06/04/2012 12:58 PM, Andres Altamirano wrote: Older than xml too? No... which is why I didn't say that. Thanks for your useful help. -- Atte. Andres Altamirano Subdirección Innovación Tecnológica Dirección de Informática Pontificia Universidad Católica de Chile Campus San Joaquin. Vicuña Mackena 4860 Fono: +56 2 3547183 smime.p7s Description: S/MIME Cryptographic Signature
Re: [rt-users] RT3 (solaris) to RT4(linux)
On Mon, Jun 4, 2012 at 12:39 PM, Asif Iqbal vad...@gmail.com wrote: Hi I am looking for suggestions on upgrading rt3(solaris sparc) to rt4(ubuntu linux). rt3: rt3: 3.8.2 OS: solaris 10 sparc on T1000 Mysql: 5.0.75 Total number # Transactions: 6 million+ rt4: OS: ubuntu linux precise Mysql; 5,5 What would be recommended way to break down the upgrade and proceed? I am guessing rsync mysql data and /opt/rt3 configs over to mysql 5.5 (apt) and /opt/rt4.0.6.x (tarball) and then follow the upgrade instruction on /opt/rt4 (tarball). Please advise. -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing? -- Asif Iqbal PGP Key: 0xE62693C5 KeyServer: pgp.mit.edu A: Because it messes up the order in which people normally read text. Q: Why is top-posting such a bad thing?
Re: [rt-users] Scrip/template Notify parent ticket owner on resolve?
Jeff,
Here's some code I developed for a 3.8 installation.
It will add TimeWorked to each parent of a ticket up the ladder and
sideways (if a ticket has more than one parent), regardless of how many.
Use it as an example of how to determine if there is a parent and then as a
condition to send a notification.
Hope this helps.
Kenn
#
# Custom condition:
#
# Set initial values
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
# Get out if not for TimeWorked
return 0 unless ($trans-Type eq 'Set'
$trans-Field eq 'TimeWorked');
return 1;
#
# Custom action preparation code:
#
# Set initial values
my $trans = $self-TransactionObj;
my $ticket = $self-TicketObj;
my $Time = (($trans-NewValue) - ($trans-OldValue));
my $MemberOf = $ticket-MemberOf;
# get out if current ticket is not a MemeberOf (child of some parent)
return 0 unless $MemberOf;
# Loop thru each parent and add the Child's TimeWorked to them
# You can skip a parent ticket if it is not in active state by uncommenting
# the next statement
while( my $l = $MemberOf-Next )
{
# next unless( $l-TargetObj-Status =~ /^(?:new|open|stalled)$/ );
my $ParentTime = $l-TargetObj-TimeWorked;
my $NewTime = ($ParentTime + $Time);
$l-TargetObj-SetTimeWorked($NewTime);
}
return 1;
#
# Custom action cleanup code: None
#
return 1;
On Mon, Jun 4, 2012 at 10:04 AM, Jeff Blaine jbla...@kickflop.net wrote:
Does anyone know of a way to notify the parent ticket's owner
on resolve?
Re: [rt-users] emails on ticket updates not being sent in 4.0.6
On 06/01/2012 07:02 PM, Fisher, Michael wrote:
I believe that this affected me too. I performed the upgrade from RT
4.0.5 to 4.0.6 yesterday and email stopped.
The workaround I found was overriding the mail command in my
RT_SiteConfig.pm, as mentioned in this thread, but from the default
('sendmailpipe'):
Set( $MailCommand, 'sendmail' );
[snip]
My environment is FreeBSD 9.0-STABLE, stock FreeBSD Sendmail
8.14.5/8.14.5, Apache 2.2.22, Perl v5.12.4, mod_perl 2-2.0.6.
This means you're running RT 4 under mod_perl, but under SetHandler
perl-script instead of the recommended SetHandler modperl (see
docs/web_deployment.pod).
I suggest switching back to sendmailpipe for your $MailCommand and
switching to SetHandler modperl, as SetHandler perl-script is
unsupported under RT 4.
Thomas
[rt-users] Some questions, a few oddities, and some must-haves...
Herro (decided since I'm actually doing this for *work*, I would actually post from *work*'s email, since I have little-to-no time to read my own mail at home lately)! Hey everyone! Running Centos 5.8, RT v4.0.5, Perl 5.8.8, Apache 2.2.3, MySQL 5.5.21. Some questions: 1) Can I get a spellchecker to work in 4.0.5? We're setting this up for some people here who require a spell checker, and Firefox/Chrome's built-in will *not* work with RT's ticket body boxes. :-/ If this is possible, is there a howto? I've read the wiki, but they all seem to be for 3.x.x, not 4. 2) Is there an extension that lets me define a signature for separate queues? (It can be only per queue, it doesn't have to be per-user.) So, a signature that all emails going out from queueA get, queueB has it's own, queueC it's own, etc. Some concerns: 3) I run RT 4.0.5 on my home server, and have since version 2. I set up 4.0.5 here at work, and I noticed some oddities. The submenu disappears on submission of a form. (Screen captures are here: http://www.wingfoot.org/gallery/v/Glenn/ges-misc/RT/, pink is the work site, brown is the home server) Needless to say, my users are not liking this, and really, I'm finding it odd. 4) Possibly related to #3, when I go to Tickets/New Search, I'll fill out the criteria area, and hit Add these terms and search.. blank results. Every time. And no submenu. (So the menu under the New Ticket in button that says Edit Search etc.) If I put the criteria in as Add these terms then click Show results in the submenu, I get results. Occasionally, I get the submenu. Oddness. :-/ As always, Thank you in advance! Best, --Glenn (Aside: Jesse--are there going to be any more RT training sessions in the Northeast US in the near future?) -- Glenn E. Sieb System Administrator +1 201 809-4958 eFashionSolutions 80 Enterprise Avenue South Secaucus, NJ 07094
[rt-users] R: Built-in field validation (Priority)
I think this is exactly what you are looking for http://search.cpan.org/dist/RT-Extension-MandatoryFields/ There are also two more specific extensions: http://search.cpan.org/dist/RT-Extension-MandatoryRequestor/ http://search.cpan.org/dist/RT-Extension-MandatorySubject/ BTW I suggest you to look through all the extensions you can find here: http://requesttracker.wikia.com/wiki/Extensions and here: http://requesttracker.wikia.com/wiki/Extensions And finally here you can find other contributions (scrips/templates/etc.): http://requesttracker.wikia.com/wiki/Contributions Regards Alberto Inizio: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] per conto di TheHoboKing [demon_eyes_ky...@hotmail.com] Inviato: lunedì 4 giugno 2012 18.57 Fine: rt-users@lists.bestpractical.com Oggetto: [rt-users] Built-in field validation (Priority) Hello all, Is there a way to validate data entered in one of RT's 'built-in' field (i.e: Priority)? I couldn't find any option to select RT's built-in fields and set any sort of mandatory/validation parameter. I can validate the entered data via a scrip but then I don't know how to force the Update or Create form to be reloaded and display a message stating ['Priority' field must match 'XYZ']. (as it behaves for CustomFields). Thank you -- View this message in context: http://old.nabble.com/Built-in-field-validation-%28Priority%29-tp33959201p33959201.html Sent from the Request Tracker - User mailing list archive at Nabble.com. Alberto Scotto Blue Reply Via Cardinal Massaia, 83 10147 - Torino - ITALY phone: +39 011 29100 al.sco...@reply.it www.reply.it -- The information transmitted is intended for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.
Re: [rt-users] R: Built-in field validation (Priority)
Hi Alberto, I've previously looked and installed RT-Extension-MandatoryFields but it only seems to enforce the field(s) to be filled, what I'm looking for is a way to validate the date entered, in my case I'd like to limit Priority to an integer between 0 and 100, anything besides number and past 100 should not be a valid input. Hope it makes things more clear. Thanks! Scotto Alberto wrote: I think this is exactly what you are looking for http://search.cpan.org/dist/RT-Extension-MandatoryFields/ There are also two more specific extensions: http://search.cpan.org/dist/RT-Extension-MandatoryRequestor/ http://search.cpan.org/dist/RT-Extension-MandatorySubject/ BTW I suggest you to look through all the extensions you can find here: http://requesttracker.wikia.com/wiki/Extensions and here: http://requesttracker.wikia.com/wiki/Extensions And finally here you can find other contributions (scrips/templates/etc.): http://requesttracker.wikia.com/wiki/Contributions Regards Alberto Inizio: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] per conto di TheHoboKing [demon_eyes_ky...@hotmail.com] Inviato: lunedì 4 giugno 2012 18.57 Fine: rt-users@lists.bestpractical.com Oggetto: [rt-users] Built-in field validation (Priority) Hello all, Is there a way to validate data entered in one of RT's 'built-in' field (i.e: Priority)? I couldn't find any option to select RT's built-in fields and set any sort of mandatory/validation parameter. I can validate the entered data via a scrip but then I don't know how to force the Update or Create form to be reloaded and display a message stating ['Priority' field must match 'XYZ']. (as it behaves for CustomFields). Thank you -- View this message in context: http://old.nabble.com/Built-in-field-validation-%28Priority%29-tp33959201p33959201.html Sent from the Request Tracker - User mailing list archive at Nabble.com. Alberto Scotto Blue Reply Via Cardinal Massaia, 83 10147 - Torino - ITALY phone: +39 011 29100 al.sco...@reply.it www.reply.it -- The information transmitted is intended for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -- View this message in context: http://old.nabble.com/Built-in-field-validation-%28Priority%29-tp33959201p33960783.html Sent from the Request Tracker - User mailing list archive at Nabble.com.
[rt-users] R: R: Built-in field validation (Priority)
Got it! That mandatory misleaded me .. :) Maybe this could be of some help/inspiration to you: http://requesttracker.wikia.com/wiki/ValidateEmail Besides, there may be some callbacks you may find useful (just supposing): cd /opt/rt4/ find share/html | xargs grep '\-callback' http://requesttracker.wikia.com/wiki/CustomizingWithCallbacks AS Inizio: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] per conto di TheHoboKing [demon_eyes_ky...@hotmail.com] Inviato: lunedì 4 giugno 2012 23.36 Fine: rt-users@lists.bestpractical.com Oggetto: Re: [rt-users] R: Built-in field validation (Priority) Hi Alberto, I've previously looked and installed RT-Extension-MandatoryFields but it only seems to enforce the field(s) to be filled, what I'm looking for is a way to validate the date entered, in my case I'd like to limit Priority to an integer between 0 and 100, anything besides number and past 100 should not be a valid input. Hope it makes things more clear. Thanks! Scotto Alberto wrote: I think this is exactly what you are looking for http://search.cpan.org/dist/RT-Extension-MandatoryFields/ There are also two more specific extensions: http://search.cpan.org/dist/RT-Extension-MandatoryRequestor/ http://search.cpan.org/dist/RT-Extension-MandatorySubject/ BTW I suggest you to look through all the extensions you can find here: http://requesttracker.wikia.com/wiki/Extensions and here: http://requesttracker.wikia.com/wiki/Extensions And finally here you can find other contributions (scrips/templates/etc.): http://requesttracker.wikia.com/wiki/Contributions Regards Alberto Inizio: rt-users-boun...@lists.bestpractical.com [rt-users-boun...@lists.bestpractical.com] per conto di TheHoboKing [demon_eyes_ky...@hotmail.com] Inviato: lunedì 4 giugno 2012 18.57 Fine: rt-users@lists.bestpractical.com Oggetto: [rt-users] Built-in field validation (Priority) Hello all, Is there a way to validate data entered in one of RT's 'built-in' field (i.e: Priority)? I couldn't find any option to select RT's built-in fields and set any sort of mandatory/validation parameter. I can validate the entered data via a scrip but then I don't know how to force the Update or Create form to be reloaded and display a message stating ['Priority' field must match 'XYZ']. (as it behaves for CustomFields). Thank you -- View this message in context: http://old.nabble.com/Built-in-field-validation-%28Priority%29-tp33959201p33959201.html Sent from the Request Tracker - User mailing list archive at Nabble.com. Alberto Scotto Blue Reply Via Cardinal Massaia, 83 10147 - Torino - ITALY phone: +39 011 29100 al.sco...@reply.it www.reply.it -- The information transmitted is intended for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer. -- View this message in context: http://old.nabble.com/Built-in-field-validation-%28Priority%29-tp33959201p33960783.html Sent from the Request Tracker - User mailing list archive at Nabble.com. Alberto Scotto Blue Reply Via Cardinal Massaia, 83 10147 - Torino - ITALY phone: +39 011 29100 al.sco...@reply.it www.reply.it -- The information transmitted is intended for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, retransmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer.
Re: [rt-users] Append Data to CustomFields
I didn't see anyone else reply so here is some template code (very wordy to be
clear) that should get you going...
Custom Condition
# Get the transaction object
my $TransObj = $self-TransactionObj;
# Make sure the transaction is a Comment before we check anything else
unless ($TransObj-Type eq Comment) {
return 0;
}
# Now get the custom field value for our transaction
my $TransCustomFieldName = TransCustomFieldName;
my $TransCustomFieldValue =
$transObj-FirstCustomFieldValue($TransCustomFieldName);
# Log it for debugging
# NOTE: I always log with the queue name because I may use the same type of
routine in multiple queues
$RT::Logger-debug($self-TicketObj-QueueObj-Name: $TransCustomFieldName =
$TransCustomFieldValue);
# return 0 unless our value changed
return 0 unless ($TransCustomFieldValue != 0);
1;
Preparation Code
1;
Clean-up Code
my $TicketObj = $self-TicketObj;
my $TransObj = $self-TransactionObj;
my $QueueObj = $TicketObj-QueueObj;
# First get the current value of our Ticket Custom field we want to update
my $TransCustomFieldName = TransCustomFIeldName;
my $TransCustomFIeldValue =
$TransObj-FirstCustomFieldValue($TransCustomFieldName);
# Make sure to normalize your Transaction Custom Field Value if needed (in this
case it isn't but if you are processing multiple Transaction Custom Fields it
may be)
# if (!$TransCustomFieldValue) { $TransCustomFieldValue = 0; }
# This code looks different because it is pulled right from the Wiki with some
simple modifications. Best to keep the same structure for maintainability.
my $CFName = TicketCustomFIeldName;
my $CFValue = $TicketObj-FirstCustomFieldValue($CFName);
# Make sure you normalize your Ticket Custom Field Value too
if (!$CFValue) { $CFValue = 0; }
# Or whatever you want to do with it...
$CFValue += $TransCustomFieldValue;
my $DefaultValue = '0';
my $RecTransaction = 1;
$RT::Logger-debug($QueueObj-Name: $CFName - $CFValue);
my $CFObj = RT::CustomField-new($QueueObj-CurrentUser);
$CFObj-LoadByNameAndQueue(Name = $CFName, Queue = $QueueObj-id);
unless ($CFObj-id) {
$CFObj-LoadByNameAndQueue(Name = $CFName, Queue = 0);
unless ($CFObj-id) {
$RT::Logger-debug($QueueObj-Name: $CFName doesn't exist, Queue - .
$QueueObj-Name);
return undef;
}
}
my($result, $msg) = $TicketObj-AddCustomFieldValue(
Field = $CFObj-id,
Value = $CFValue,
RecordTransaction = $RecTransaction
);
unless ($result) {
$RT::Logger-debug($QueueObj-Name: Couldn't set $CFValue as value for CF
$CFName : $msg);
return undef;
}
1;
NOTES:
1. Make sure you change the TransCustomFieldName variable to your actual field
name
2. You may have to change the check to see if your field value changed. For my
type of field in this scrip it was simple enough to do the test I'm doing.
(Also, I'm a Perl newb so don't think this is pretty Perl.)
3. Make sure you change the CFName variable to your actual field name
4. Make sure you normalize your TicketCustomFieldValue variable just in case it
hasn't been set yet. Additive values are never fun when you start with an
unknown
5. MUST BE TransactionBatch
6. Use at your own peril, I haven't tested this code and it is freely given to
the public domain as-is, enjoy!
I hoe that helps.
Thanks,
Mike
On Jun 4, 2012, at 10:42 AM, TheHoboKing wrote:
Hi Thomas,
Yes, I did attempt with TransactionBatch (and Create), the value obtained
from the Transaction CF is always ' ' as if it's unable to capture the
actual value.
Here's the code I was using, I've tried with different variation but was
never able to get the value that was being added in the Trans-CFs.
As a test, I was simply trying to get the value from the Trans-CFs and right
it back in a Ticket CF.
--
Custom Condition:
return 1;
Custom action preparation code:
return 1;
Custom action cleanup code:
my $ticket = $self-TicketObj;
my $cf_obj = RT::CustomField-new( $RT::SystemUser );
my $cf_name = ValueFrom_tr-cf;
my $trcf_name = tr-cf;
my $trcf_value = 1;
#Read and store the value of the Transaction CF tr-cf
$cf_obj-LoadByName(Name=$trcf_name);
$trcf_value = $ticket-FirstCustomFieldValue($trcf_name);
#Add the value to the Ticket CF
$cf_obj-LoadByName(Name=$cf_name);
$ticket-AddCustomFieldValue(Field=$cf_obj, Value=$trcf_value,
RecordTransaction=0);
return 1;
---
Any ideas on what could be going wrong?
Thank you
Thomas Sibley wrote:
On 06/04/2012 09:46 AM, TheHoboKing wrote:
After some research and trial and errors I finally realise extracting
values
from Transaction CFs is no longer possible.
The feature has been removed since RT 3.6 and doesn't seem to have been
successfully implemented again. Mike seems to be the last reported
successful extraction of CFs and such. (If anyone has a patch
Re: [rt-users] Can't get images to load
The mystery deepens. I put some debugging into the autohandler in /opt/rt4/share/html/NoAuth/images/autohandler: %INIT # This autohandler will spit out RT's images if the user hasn't # properly configured their webserver to stop RT from passing # images through the mason handler. my $file = $m-base_comp-source_file; my $relfile = $m-base_comp-path; $RT::Logger-debug(autohandler file = $file, relfile = $relfile); RT::Interface::Web-SendStaticFile( File = $file, RelativeFile = $relfile ); /%INIT And when I try to load http://localhost:8080/NoAuth/images/favicon.png, I see the following come out in my log: [Tue Jun 5 01:24:59 2012] [debug]: autohandler file = /opt/rt4/share/html/NoAuth/images/favicon.png, relfile = /NoAuth/images/favicon.png (/opt/rt4/share/html/NoAuth/images/autohandler:7) and the image shows up correctly. But if I put my own image into that directory and try to access it using the similar url http://localhost:8080/NoAuth/images/foo.gif I don't get any debug to indicate that the autohandler has been called, and I get the following error error: Error during compilation of /opt/rt4/share/html/NoAuth/images/foo.gif: Unrecognized character \x80; marked by -- HERE after foo.gif 6-- HERE near column 1425 at /opt/rt4/share/html/NoAuth/images/foo.gif line 18. Stack: [/opt/rt4/share/html/NoAuth/images/foo.gif:18] [/usr/share/perl5/HTML/Mason/Interp.pm:817] [/usr/share/perl5/HTML/Mason/Interp.pm:458] [/usr/share/perl5/HTML/Mason/Request.pm:249] [/usr/share/perl5/HTML/Mason/Request.pm:212] [/opt/rt4/sbin/../lib/RT/Interface/Web/Request.pm:62] [/usr/share/perl5/Class/Container.pm:275] [/usr/share/perl5/Class/Container.pm:353] [/usr/share/perl5/HTML/Mason/Interp.pm:348] [/usr/share/perl5/HTML/Mason/Interp.pm:342] [/usr/share/perl5/HTML/Mason/PSGIHandler.pm:48] [/usr/share/perl5/HTML/Mason/PSGIHandler/Streamy.pm:52] [/opt/rt4/sbin/../lib/RT/Interface/Web/Handler.pm:263] [/usr/share/perl5/Plack/Util.pm:315] [/usr/share/perl5/Plack/Util.pm:315] [/usr/share/perl5/HTTP/Server/PSGI.pm:185] [/usr/share/perl5/HTTP/Server/PSGI.pm:134] [/usr/share/perl5/HTTP/Server/PSGI.pm:62] [/usr/share/perl5/Plack/Handler/HTTP/Server/PSGI.pm:14] [/usr/share/perl5/Plack/Loader.pm:87] [/usr/share/perl5/Plack/Runner.pm:263] [/opt/rt4/sbin/rt-server:232] It's a very great mystery to me. -- http://www.linkedin.com/in/paultomblin http://careers.stackoverflow.com/ptomblin
