Jeff,
OK. Here's what you do:
Create a Template called "Notify Parents on Resolve".
The Template should have code similar to this (loop thru all parents and
add the Emailaddress of the ticket owner to the "To:" line in the Template)
at the top (test the code to correct my mistakes):
To: {my $pa
On 6/5/2012 5:29 PM, Thomas Sibley wrote:
Thanks Thomas
Think about it this way. Make your Condition custom "On Resolve + Has
Parents"
Right.
Then use a standard Notify* action and set the Template on the scrip.
The goal is: On resolve of a child ticket, notify *each parent
tickets' owne
On 06/05/2012 05:20 PM, Jeff Blaine wrote:
> That's a good start to work with.
>
> Any leads on the proper way to go about sending mail via a template
> from inside a scrip would be welcome.
This is what scrips are meant to do at their core. ;)
> Do I just subclass Action::SendEmail, build my me
That's a good start to work with.
Any leads on the proper way to go about sending mail via a template
from inside a scrip would be welcome.
Do I just subclass Action::SendEmail, build my message, and commit()
it? I don't see a way to reference/use a template for that.
Condition: On Resolve
On Jun 4, 2012, at 15:46 , Thomas Sibley wrote:
On 06/01/2012 07:02 PM, Fisher, Michael wrote:
I believe that this affected me too. I performed the upgrade from RT
4.0.5 to 4.0.6 yesterday and email stopped.
The workaround I found was overriding the mail command in my
RT_SiteConfig.pm, as mention
Hello,
I do not understand howto populate custom fields with "enter multiple value"
type.
Infact I need to populate them with the result of a web service call if it
is possible.
Can you help me?
Thanks in advance for any reply,
Mario
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Hi,
I have setup 3 queues in RT 4.0.6, each queue with different default values
for automatically setting a due date when a new ticket is created:
Queue "High" - requests should be due in 1 day
Queue "Normal" - requests should be due in 7 days
Queue "Low" - requests should be due in 14 days
So f
Hi,
Using RHEL5, RT 3.8.8, Time::DateParse 2006.0814.
When doing a TicketSQL search similar to the following:
Status = 'open' AND Due <= '10am tomorrow'
The time portion of the string isn't taken into account.
On the command line, a quick test of Time::DateParse shows it works:
]# per
