On Friday 08 February 2013 12:20 AM, Thomas Sibley wrote:
On 02/07/2013 03:13 AM, Subin wrote:
the second query isn't run when the first returns 0.
This hint helped narrow down things. I figured out the pattern/situation
under which search failure occurs, which is:
"If I create/update a t
The reason I'm not using the approval process, is in all my attempts to get
it working has been for NOT.
So I abandoned it to created my own to which works except for the resolve,
right now it opens the parent ticket on resolve of the first ticket. I would
prefer that it did not change the status
On Thu, Feb 7, 2013 at 3:38 PM, Jay Ashworth wrote:
>
> As a field report, BTW: SuSE 12.1 has no packages at all, even in Packman,
> and CentOS5 has only rt3 (of unknown release), even with epel and remi.
I'm the request-tracker package maintainer for OpenSUSE and there are
current packages, rt-4
On Thu, 2013-02-07 at 15:38 -0500, Jay Ashworth wrote:
> As a field report, BTW: SuSE 12.1 has no packages at all, even in Packman,
> and CentOS5 has only rt3 (of unknown release), even with epel and remi.
Fedora is making slow progress at packaging rt4, but it is in the wings:
https://bugzilla.re
- Original Message -
> From: "Joshua Lansford"
> On 02/07/2013 02:43 PM, Jay Ashworth wrote:
> > Question: do you guys make a point, at all, of evangelizing to
> > distro
> > maintainers and packagers that they package 4.x, or, more to the
> > point
> > pull 3.x*out* of repos?
>
> I chec
- Original Message -
> From: "Thomas Sibley"
> We've pushed for 4.0 in the past with various distro maintainers. I
> believe most popular distros have _some_ sort of 4.0 package now, but
> how up to date it is depends on the maintainer.
>
> Our Debian maintainer (Dominic) is great, and t
On 02/07/2013 02:43 PM, Jay Ashworth wrote:
Question: do you guys make a point, at all, of evangelizing to distro
maintainers and packagers that they package 4.x, or, more to the point
pull 3.x*out* of repos?
I checked and there are separate packages for rt4. I understand leaving
the 3.8 ar
On 02/07/2013 11:43 AM, Jay Ashworth wrote:
> - Original Message -
>> From: "Thomas Sibley"
>
>> We highly recommend that any new installs of RT start out in the 4.0
>> series. The latest release is 4.0.10.
>>
>> 3.8 has been getting only security fixes and _serious_ bug fixes for
>> well
- Original Message -
> From: "Thomas Sibley"
> We highly recommend that any new installs of RT start out in the 4.0
> series. The latest release is 4.0.10.
>
> 3.8 has been getting only security fixes and _serious_ bug fixes for
> well over a year now.
Question: do you guys make a point
We are using Rt 4.0.8 with mysql and sendmail
>
> Our RT tickets are created by our users by sending an email to rt@
>
> Randomly some of the tickets are duplicating on creation. So far I am
> unable to find any pattern in this duplication.
>
> Can some one please guide how to troubleshoot this
On 02/07/2013 11:08 AM, Joshua Lansford wrote:
> On 02/07/2013 01:55 PM, Thomas Sibley wrote:
>> Hopefully you're starting with the latest version of RT, 4.0.10, or at
>> least close to it in the 4.0 series. The Ubuntu wiki page you link to
>> is a bit outdated and installs the 3.8 series.
>>
> 3.
On 02/07/2013 01:55 PM, Thomas Sibley wrote:
Hopefully you're starting with the latest version of RT, 4.0.10, or at
least close to it in the 4.0 series. The Ubuntu wiki page you link to
is a bit outdated and installs the 3.8 series.
Thomas
3.8.11
--
Help improve RT by taking our user surve
On 02/07/2013 05:58 AM, Joshua Lansford wrote:
> Thanks to whoever credit is due for the RT program. I have been looking
> for a while for a bug tracking system I could convince my company to
> use. I am now rolling out RT for our company and almost everyone I talk
> to about it is excited to use
On 02/07/2013 03:13 AM, Subin wrote:
>> the second query isn't run when the first returns 0.
> This hint helped narrow down things. I figured out the pattern/situation
> under which search failure occurs, which is:
>
> "If I create/update a ticket and immediately perform fulltext: search
> of
> Log in as root, click on the Edit link in the upper righthand corner of My
> Tickets,
> click on edit the saved search, edit the search, save the search.
How very stupid of me not to notice that. You are a lifesaver, Kevin.
> This only works for users who haven't hacked up My Tickets already.
- Original Message -
> From: "Kevin Falcone"
> On Thu, Feb 07, 2013 at 11:06:51AM -0500, Jay Ashworth wrote:
> > Is there already something in RTs internals for handling queued
> > jobs?
>
> There is not.
>
> > If not, is this a big enough issue -- and might you gain useful
> > leverage
On 02/07/2013 10:37 AM, Kevin Falcone wrote:
Set($MaxAttachmentSize , 1000);
Thank you. It is now working. :-)
~Joshua
--
Help improve RT by taking our user survey:
https://www.surveymonkey.com/s/N23JW9T
>
>Keep in mind, your mail client may have remembered that the first mail
>it ever saw came from Helpdesk Support, so check that this isn't a
>client issue rather than something RT is generating.
I believe that Exchange will do "interesting things" based on the data in
active directory and replace
On Thu, Feb 07, 2013 at 11:06:51AM -0500, Jay Ashworth wrote:
> Is there already something in RTs internals for handling queued jobs?
There is not.
> If not, is this a big enough issue -- and might you gain useful leverage
> in the future -- from introducing it?
Already being discussed. There a
On Thu, Feb 07, 2013 at 04:25:56PM +, Martin Klíma wrote:
> Hello,
>
> After setting up a custom Lifecycle I noticed that my tickets stopped
> appearing in My Tickets widget on the homepage. After some digging, I found
> out that the My Tickets search in etc/initialdata contains the followin
-BEGIN PGP SIGNED MESSAGE-
Hash: SHA1
A Nagios plugin to check RT for the number of tickets that satisfy
some arbitrary TicketSQL:
https://github.com/dhutty/nagios-plugin-requesttracker-ticketcount
It's meeting a need for $employer, comments/improvements welcome.
- --
Duncan Hutty
http
Hello,
After setting up a custom Lifecycle I noticed that my tickets stopped appearing
in My Tickets widget on the homepage. After some digging, I found out that the
My Tickets search in etc/initialdata contains the following line:
> Query => " Owner = '__CurrentUser__' AND ( Status = 'new' O
Many thanks for your reply, Kevin.
> Fixing the error message to say something about transitions rather than maps
> should be fixable for 4.0, please file a bug about that?
All right, will do
> This should not be the case since 4.0.9. What version of RT did you install?
> The current releas
- Original Message -
> From: "Kevin Falcone"
> This is a known bug we've been discussing how to fix. There's a lot
> of magic that needs to happen when you change a lifecycle midstream.
> You have to leave transitions in place until you migrate away from the
> old statuses and it's a pain
On Thu, Feb 07, 2013 at 08:16:04AM -0600, k...@rice.edu wrote:
> On Thu, Feb 07, 2013 at 08:58:33AM -0500, Joshua Lansford wrote:
> > Thanks to whoever credit is due for the RT program. I have been
> > looking for a while for a bug tracking system I could convince my
> > company to use. I am now
On Thu, Feb 07, 2013 at 09:31:53AM +, Martin Klíma wrote:
> The main issue seems to me that assigning a lifecycle to a queue does
> not migrate the tickets in the queue to a new lifecycle. I should
> have got "There is no mapping for statuses" error when I was
> assigning the new lifecycle.
T
On Wed, Feb 06, 2013 at 09:26:23AM -0500, Kevin Comer wrote:
>
> Our Process:
> 1. Parent Ticket created, & Custom Fields Selected ->
> 2. scrip Creates multiple Approval tickets with Specific Subjects ->
> 3. When All Approvals are completed, Parent ticket is set to open via
> script ->
> 4. on S
On Thu, Feb 07, 2013 at 09:32:50AM +, Nick Fennell wrote:
>I think that'll be configured on the Queue as a 'Subject Tag'
The Subject Tag controls [rt3 #12345], not the phrase of the email
address.
-kevin
>On 7 Feb 2013, at 01:25, joegrace13 <[3]jgr...@photodex.com> wrote:
>
> W
On Wed, Feb 06, 2013 at 05:25:14PM -0800, joegrace13 wrote:
> When ever a ticket is replied to this phrase appears:
>
> ---
> On 2/6/13 6:02 PM, "Helpdesk Support" wrote:
> ---
>
> I want to change this (perhaps to the users name or
Jan Niezbędny wrote:
I got a task to update RT and MediaWiki to possible newest version.
It’s a little old release: RT 3.6.7 and MW 1.6.10 stands on Red Hat 4
ES.
I read UPGRADING-3.6 /3.8/4.0, UPGRADING.mysql, README and a few posts
about it. But I don’t have experience in doing backups, so I
On Thu, Feb 07, 2013 at 08:58:33AM -0500, Joshua Lansford wrote:
> Thanks to whoever credit is due for the RT program. I have been
> looking for a while for a bug tracking system I could convince my
> company to use. I am now rolling out RT for our company and almost
> everyone I talk to about it
Thanks to whoever credit is due for the RT program. I have been looking
for a while for a bug tracking system I could convince my company to
use. I am now rolling out RT for our company and almost everyone I talk
to about it is excited to use it. I believe the main contributing
factor is the
I got a task to update RT and MediaWiki to possible newest version.
It’s a little old release: RT 3.6.7 and MW 1.6.10 stands on Red Hat 4
ES.
I read UPGRADING-3.6 /3.8/4.0, UPGRADING.mysql, README and a few posts
about it. But I don’t have experience in doing backups, so I wanna ask
more experien
the second query isn't run when the first returns 0.
This hint helped narrow down things. I figured out the pattern/situation
under which search failure occurs, which is:
"If I create/update a ticket and immediately perform fulltext: search
of the same content before reindexing is run(on de
Hello,
Last week we have installed Request Tracker in our office. When customizing it
I have encountered a problem I was able to solve but there are some issues I
would like to point out.
I created a custom lifecycle in RT_SiteConfig and assigned it to a queue. This
worked without problem. The
Hi Joe.
I think that'll be configured on the Queue as a 'Subject Tag'
Nick
--
Nick Fennell
ApplianSys Support Team Leader
ApplianSys Limited
University of Warwick Science Park
Business Innovation Centre
Harry Weston Road
Coventry CV3 2TX
t: +44 (0) 870 7707 789
s: nick-fennell
www.appliansys.c
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