2013/3/25 Raymond Corbett raymond.corb...@arcproductions.com
Stubborn I guess but I just keep refusing to give up.
** **
Bart offered this solution to me:
** **
Basically, get his callback which adds the CF's to the ticket update page
and add it to your callback which will get
I have the same problem but I am not able to solve it with workarounds you
suggested.
Please help me.
Thanks,
Mario
--
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Hello to all.
I want to migrate mi centos 6.3 RT 4.0.5 to a new machine with Centos 6.4
and RT 4.0.10,
I installed the new machine with RT 4.0.10, migrate the database, make and
upgrade-database. All seems fine, but i don´t see the taskbar in the top
of RT Homepage.
Please check this image:
Hi,
Try to clean browser's cache.
Make sure:
* no errors in RT's and apache's logs
* RT requests JS files via apache's access log
* check browser's JS console for errors
On Tue, Mar 26, 2013 at 3:57 PM, Juanjo juanji...@gmail.com wrote:
Hello to all.
I want to migrate mi centos 6.3 RT 4.0.5
On Tue, Mar 26, 2013 at 4:36 PM, Juanjo juanji...@gmail.com wrote:
Yes, i do a cleaning of browser cache, i use two differents browser.
And i do test in two machines.
No erros on log of httpd.
No errors on log of RT (now is debug mode)
Check Web* settings in RT site config.
Open HTML of the
Getting closer Bart:
As per:
Looks like you might have to hack this one :S
The callback you found is part of this line:
form
method=post
action=%RT-Config-Get('WebPath')%/index.html
% $m-callback(CallbackName = 'InFormElement');
I am getting closer. Looks promising. However when
Where are customfields stored?
For example, if I create a custom field and name it Dev Code for exmample.
Where does that customfield actually exist in the code base.
Assuming I want to load a customfield, how would I identify it by name? For
example the one I called Dev Code
On Tue, Mar 26, 2013 at 12:57:49PM +0100, Juanjo wrote:
I want to migrate mi centos 6.3 RT 4.0.5 to a new machine with Centos 6.4
and RT 4.0.10,
I installed the new machine with RT 4.0.10, migrate the database, make and
upgrade-database.
All seems fine, but i don*t see the
On Tue, Mar 26, 2013 at 7:44 PM, Raymond Corbett
raymond.corb...@arcproductions.com wrote:
Where are customfields stored?
Have you looked at the list of tables in the DB? CustomFields is a table.
For example, if I create a custom field and name it “Dev Code” for exmample.
Where does that
On Tue, Mar 26, 2013 at 11:44 AM, Raymond Corbett
raymond.corb...@arcproductions.com wrote:
Assuming I want to load a customfield, how would I identify it by name?
For example the one I called “Dev Code”
If you want the value of a custom field in a ticket, the easiest way is
Thanks i will check it and share the results.
Thanks
El 26/03/2013 16:58, Kevin Falcone falc...@bestpractical.com escribió:
On Tue, Mar 26, 2013 at 12:57:49PM +0100, Juanjo wrote:
I want to migrate mi centos 6.3 RT 4.0.5 to a new machine with Centos
6.4 and RT 4.0.10,
I installed
Good afternoon,
I want to assign a ticket to a group. Do I need to do this with AdminCC or
can I do it by setting the owner in the ticket object?
my ($child_id, $child_TransObj, $errorMsg) =
$child_ticket-Create(
Queue = $queue,
I'm writing here while I do my own investigation due to time constraints.
I got a request from a set of RT users to get the ticket contents in a
file that can be parsed to categorize the ticket purpose. Setting aside
the fact that custom fields would have prevented this, if there's a
snippet
On Tue, Mar 26, 2013 at 02:09:51PM -0400, Mark Komarinski wrote:
I'm writing here while I do my own investigation due to time constraints.
I got a request from a set of RT users to get the ticket contents in
a file that can be parsed to categorize the ticket purpose. Setting
aside the fact
Hello,
I need to tie a group to a queue. I have a queue called CC - Dev a group
called Dev. I need a way to tie the Dev group to the Queue. I assigned
the proper rights to Dev on the queue, is there a way to query this from
the queue in a perl script? A way to say 'Enumerate all the groups,
Perhaps I will make the group just an AdminCC. I do not necessarily want
everyone in the group to have elevated privileges on the queue (which I
think i can manage) or to receive a message/notification on every queue
Thoughts on this approach?
--
Kevin Holleran
Master of Science, Computer
On 03/26/2013 02:33 PM, k...@rice.edu wrote:
I think the REST interface can do what you want:
http://requesttracker.wikia.com/wiki/REST
ticket/#/history?format=l looks like it might do what I need. Thanks!
-Mark
--
Mark Komarinski mark_komarin...@hms.harvard.edu
Hi,
A couple of weeks ago I posted to the list asking if it was possible to have
multiple databases associated with a single instance of RT4. I never got an
answer nor have I been able to find anything in my web searches so I have had
to move on...
I am trying to upgrade a RT3.8.2 install to
Hi,
I was able to figure out what my problem was: I needed to specify the auth type
in the conf file for each web instance. My misunderstanding of how httpd works.
Sorry for the spam.
Joe Mervini
Sandia National Laboratories
High Performance Computing
505.844.6770
jame...@sandia.gov
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