Re: [rt-users] Login Loop

2013-05-02 Thread Thomas Sibley
On 05/02/2013 03:22 AM, kennethmto...@eaton.com wrote: > Ruslan, > > I removed WebBaseURL and added WebDomain, restarted apache, but still > receive the same error: > > Set( $WebDomain, 'webserver.ken.com'); > Set( $WebPort, 443); > Set( $WebPath, '/rt4'); > > Thoughts? Your Apache config isn't

[rt-users] Measure worked time on a ticket

2013-05-02 Thread Rolf Schaufelberger
Hi, is there a way to measure time worked for a ticked ? Currently I have to fill the field manually, but when working on a ticket takes several days, probably interrupted many times, I need another time tracking tool and then copy the result. It would be nice to be able to open a ticket, cli

Re: [rt-users] bug tracker extensions

2013-05-02 Thread Ruslan Zakirov
On Thu, May 2, 2013 at 11:14 PM, Darin Perusich wrote: > > On Thu, May 2, 2013 at 1:44 PM, Ruslan Zakirov wrote: > >> >> >> >> On Thu, May 2, 2013 at 8:51 PM, Darin Perusich wrote: >> >>> Hello, >>> >>> Are the bug tracker extensions supported under RT4? >>> >> >> If you're talking about RT-BugT

Re: [rt-users] bug tracker extensions

2013-05-02 Thread Darin Perusich
On Thu, May 2, 2013 at 1:44 PM, Ruslan Zakirov wrote: > > > > On Thu, May 2, 2013 at 8:51 PM, Darin Perusich wrote: > >> Hello, >> >> Are the bug tracker extensions supported under RT4? >> > > If you're talking about RT-BugTracker [1] then yes. Recently Thomas ported > it and friends over RT4. Ho

Re: [rt-users] Mac Mail 5.3 & RT threading

2013-05-02 Thread Ruslan Zakirov
On Thu, May 2, 2013 at 8:54 PM, Eleanor J. Evans [Panix Staff] < e...@panix.com> wrote: > We are using RT 4.0.2, and are having problems with messages in recent > Mac Mail (5.3) not threading properly. I modified our comment > template to put "Re:" at the beginning of the subject, before the > Su

Re: [rt-users] Custom numbering scheme?

2013-05-02 Thread Ruslan Zakirov
On Thu, May 2, 2013 at 9:52 PM, Cena, Stephen (ext. 300) wrote: > ** > I'm going to be deploying another RT installation for our service > department here. One thing they would like is to have the ticket numbers > customized. What they'd like is for the current year to be prepended to > each ticke

[rt-users] Custom numbering scheme?

2013-05-02 Thread Cena, Stephen (ext. 300)
I'm going to be deploying another RT installation for our service department here. One thing they would like is to have the ticket numbers customized. What they'd like is for the current year to be prepended to each ticket number, and then reset. So for 2013 it's be, say, 20131 - 2013n and then nex

Re: [rt-users] bug tracker extensions

2013-05-02 Thread Ruslan Zakirov
On Thu, May 2, 2013 at 8:51 PM, Darin Perusich wrote: > Hello, > > Are the bug tracker extensions supported under RT4? > If you're talking about RT-BugTracker [1] then yes. Recently Thomas ported it and friends over RT4. However, it's specific product that is used by http://rt.cpan.org site and

[rt-users] Mac Mail 5.3 & RT threading

2013-05-02 Thread Eleanor J. Evans [Panix Staff]
We are using RT 4.0.2, and are having problems with messages in recent Mac Mail (5.3) not threading properly. I modified our comment template to put "Re:" at the beginning of the subject, before the SubjectTag, and that helped, but has not entirely fixed the problem. Is anyone else dealing with t

[rt-users] bug tracker extensions

2013-05-02 Thread Darin Perusich
Hello, Are the bug tracker extensions supported under RT4? -- Later, Darin

[rt-users] CLI and queue names with spaces

2013-05-02 Thread Russell Jones
Hi all, I am having this same issue that somebody reported back in 2011 with RT 4.0.11: http://lists.bestpractical.com/pipermail/rt-users/2011-October/073262.html I've tried all different ways of getting the CLI to handle spaces in my queue name with no luck. Any ideas? I guess this bug nev

Re: [rt-users] Problems upgrading from 3.9.3

2013-05-02 Thread saxmad
Spent some more time on this over the last couple of days, but still not a lot of progress, just error messages. Having cleared out any remnants of previous tests using drop database rtdb; and drop role rtuser;, I followed the latest set of instructions. I created the database using rt-setup-data

Re: [rt-users] Login Loop

2013-05-02 Thread KennethMTowne
Ruslan, I removed WebBaseURL and added WebDomain, restarted apache, but still receive the same error: Set( $WebDomain, 'webserver.ken.com'); Set( $WebPort, 443); Set( $WebPath, '/rt4'); Thoughts? - Ken From: ruslan.zaki...@gmail.com [mailto:ruslan.zaki...@gmail.com] On Behalf Of Ruslan Zakir

Re: [rt-users] Login Loop

2013-05-02 Thread Ruslan Zakirov
On Thu, May 2, 2013 at 7:09 AM, wrote: > My RT_SiteConfig.pm has the following settings: > > ** ** > > Set( $WebBaseURL, 'https://webserver.ken.com'); > > Set( $WebPort, 443); > > Set( $WebPath, '/rt4'); > > ** > Above is incorrect. From RT config's documentation: 1005 =item C<$