On Tue, May 7, 2013 at 1:25 PM, kjcsb wrote:
> I would like to configure RT to automatically change the status of a ticket
> in certain cases. An example of this would be when a ticket is set to
> "waiting on customer" response. After a certain period without a response
> (ideally working days ra
On Tue, May 7, 2013 at 8:44 PM, Raymond Corbett <
raymond.corb...@arcproductions.com> wrote:
> I was reading over the Scripts section of RT Essentials. ** **
>
> ** **
>
> As stated $self -> TicketObj -> status eq ‘deleted’;
>
It should be Status not status.
> Is true whenever the status is
Hello,
I've sent two emails to the RTIR mailing list. Presumably one of them got
through but the second one didn't. I got a message back saying the message
has to be moderated because of it's size (I attached a screenshot) but
that's the last I've heard. I've never had a reply from an email pos
On 05/07/2013 05:48 AM, Ryan Whalen wrote:
> I 'fixed' this by saving a search for unowned and new tickets AND in a
> specific queue, naming them '10 newest unowned tickets in /queuename/.
> Then saved the search to /group's/ saved searches.
>
> Then you need to give the AdminCCs instructions on
I was reading over the Scripts section of RT Essentials.
As stated $self -> TicketObj -> status eq 'deleted';
Is true whenever the status is changed to deleted.
Can someone point me the correct direction with a code line that would say:
if the value of CustomFiled "Retry" is 2
Thanks
> -Original Message-
> From: k...@rice.edu [mailto:k...@rice.edu]
> Sent: den 7 maj 2013 14:53
> To: Johan Sjöberg
> Cc: rt-users@lists.bestpractical.com
> Subject: Re: [rt-users] Problems with "Newest unowned" and queue
> permissions
>
> On Tue, May 07, 2013 at 07:44:15AM +, Johan S
On Tue, May 07, 2013 at 07:44:15AM +, Johan Sjöberg wrote:
> Hi.
>
> We have a number of queues for different departments. I have created groups
> for the staff and set these groups as Admin CC on their respective queues.
> The problem I have is that the "NN newest unowned tickets" isn't wor
I 'fixed' this by saving a search for unowned and new tickets AND in a
specific queue, naming them '10 newest unowned tickets in *queuename*. Then
saved the search to *group's* saved searches.
Then you need to give the AdminCCs instructions on how to edit their RT at
a glance page to remove the st
I would like to configure RT to automatically change the status of a ticket
in certain cases. An example of this would be when a ticket is set to
"waiting on customer" response. After a certain period without a response
(ideally working days rather than calendar days) we would like to resolve
the t
Hi.
We have a number of queues for different departments. I have created groups for
the staff and set these groups as Admin CC on their respective queues. The
problem I have is that the "NN newest unowned tickets" isn't working correctly.
It seems to count tickets in queues that the user does n
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