On Thu, May 30, 2013 at 5:51 PM, Ruslan Zakirov wrote:
> You don't check any return value.
>
>
>
added the check return and did not disclose any error
if (!$queue->Load( 'Help' )) {
die $@;
};
if (!$group->LoadSystemRoleGroup( 'Requestor' )){
die $@;
};
if (!$group->PrincipalObj->GrantRight(
You don't check any return value.
On Fri, May 31, 2013 at 1:05 AM, Asif Iqbal wrote:
> Hi All
>
> I am trying this and I do not the right gets added.
>
> use strict;
> use lib '/opt/rt3/lib';
>
> use RT;
> use RT::Interface::CLI;
> use Data::Dumper;
>
> RT::LoadConfig();
> RT::Init();
>
> my $q
Hi All
I am trying this and I do not the right gets added.
use strict;
use lib '/opt/rt3/lib';
use RT;
use RT::Interface::CLI;
use Data::Dumper;
RT::LoadConfig();
RT::Init();
my $queue = RT::Queue->new( $RT::SystemUser );
my $group = RT::Group->new( $RT::SystemUser );
$queue->Load( 'Help' );
I have this template for when a ticket is stolen:
To: { my $old_owner = RT::User->new( $self->CurrentUser );
$old_owner->Load( $Transaction->OldValue );
$old_owner->EmailAddress(); }
Subject: Ticket #{ $Ticket->Id() } taken by { $Ticket->OwnerObj->Name()
}
A ticket you owned:
{ $T
On 05/30/2013 11:59 AM, John N. wrote:
> Hi all,
>
> I am running RT4, and am having an issue where machine generated
> messages sent to RT create loops.
> As per the documentation, I added
> Set($RedistributeAutoGeneratedMessages, 0); in RT_SiteConfig.pm, and
> this cleared up most of my problems
Hi all,
I am running RT4, and am having an issue where machine generated
messages sent to RT create loops.
As per the documentation, I added
Set($RedistributeAutoGeneratedMessages, 0); in RT_SiteConfig.pm, and
this cleared up most of my problems. Tickets created by "root@*" no
longer generat
On 05/30/2013 12:55 AM, Danie Brink wrote:
> Is it possible for us to change the SQL query that is run for the "RT at
> a glance" front page that shows the last 10 unowned new tickets? With
> our RT Ticket count hovering around 4million the current query performs
> a complete table scan to sort the
On 05/30/2013 10:52 AM, Kevin wrote:
> trs,
>
> Your reply trigged a thought that I didn’t clear the mason cache after the
> upgrades. I just cleared the cache and now it is functioning correctly.
>
> Thank you for taking a deeper look into this issue, please accept my apology
> for the the extr
trs,
Your reply trigged a thought that I didn’t clear the mason cache after the
upgrades. I just cleared the cache and now it is functioning correctly.
Thank you for taking a deeper look into this issue, please accept my apology
for the the extra hoops I put you through,
I can chalk this one up
Hi Ken!
- Messaggio originale -
Da: k...@rice.edu
Inviato: Thu May 30 2013 14:56:22 GMT+0200 (CEST)
A: Guadagnino Cristiano
Oggetto: Re: [rt-users] RT behavior when CCs are present in a ticket
>
> Hi Chris,
>
> RT's basic premise is that it is the issue managemen
On Thu, May 30, 2013 at 12:04:39PM +, Guadagnino Cristiano wrote:
> Hi all,
> I have received a few complaints from users about a feature of RT.
> After a little experimenting, I find that those complaints are partially
> reasonable, so I want to share them with you and get some feedback.
>
>
On Thu, May 30, 2013 at 05:06:36AM -0700, scott.dalzell wrote:
> We currently have 2 RT servers on site, one running RT3 (ticket numbers
> 1-11,000) and another running RT4 (ticket numbers 15000+).
>
> We are planning to phase out the RT3 machine but in the mean time I want
> both RT machines to b
Hi all,
I have received a few complaints from users about a feature of RT.
After a little experimenting, I find that those complaints are partially
reasonable, so I want to share them with you and get some feedback.
When RT receives an email that is bound to an already existing ticket,
it notifi
We currently have 2 RT servers on site, one running RT3 (ticket numbers
1-11,000) and another running RT4 (ticket numbers 15000+).
We are planning to phase out the RT3 machine but in the mean time I want
both RT machines to be accessed via the same email address as to hide this
phase out from our
Thank you so much for your pointer. That was exactly what we were looking
for !
Danie
On Thu, May 30, 2013 at 10:04 AM, Emmanuel Lacour
wrote:
> On Thu, May 30, 2013 at 09:55:11AM +0200, Danie Brink wrote:
> >Hi there RT Users List.
> >
>
> Hi,
>
> >Is it possible for us to change the
On Thu, May 30, 2013 at 09:55:11AM +0200, Danie Brink wrote:
>Hi there RT Users List.
>
Hi,
>Is it possible for us to change the SQL query that is run for the "RT at a
>glance" front page that shows the last 10 unowned new tickets? With our RT
>Ticket count hovering around 4milli
Hi there RT Users List.
Is it possible for us to change the SQL query that is run for the "RT at a
glance" front page that shows the last 10 unowned new tickets? With our RT
Ticket count hovering around 4million the current query performs a complete
table scan to sort the show the last 10 (filte
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