Re: [rt-users] Two Annoying Messages in the logs

On Fri, Jul 26, 2013 at 02:59:00PM +0100, Giles Coochey wrote: > OK, but I should still expect the warnings at startup? At startup? The same warnings? > I've done a packet capture and noted that I have all these headers set: > > X-Forwarded-For: (a comma seperated list of IPs, original client a

Re: [rt-users] Notify via SMS if ticket Subject =~ /urgent/i

Please obey the Reply-To. Sending me personal mail when I read the list is rude. On Fri, Jul 26, 2013 at 03:54:43PM -0400, EJ Marmonti wrote: >Unfortunately following your suggestion didn't help. Except you didn't follow my suggestions. >The reason I check for a status change = new (rat

Re: [rt-users] Notify via SMS if ticket Subject =~ /urgent/i

ople out there who have done the equivalent of what I'm > trying to accomplish. > >Thanks -- next part -- A non-text attachment was scrubbed... Name: not available Type: application/pgp-signature Size: 235 bytes Desc: not available URL: < http://lists.bestpractical.com/pipermail/rt-users/attachments/20130726/e4266325/attachment-0001.pgp >

[rt-users] QuickSearch

Is it possible to change the fields displayed in the QuickSearch panel? I would like to remove "Stalled" and added "Closed" I am running version RT 4.0.13 Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726  .  262-783-6261 ext. 2296 bba...@copesan

Re: [rt-users] WebUI

I would like Different “Custom Fields” “Customized layouts for what is presented” Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 • 262-783-6261 ext. 2296 bba...@copesan.com www.copesan.com "

Re: [rt-users] Two Annoying Messages in the logs

On 26/07/2013 14:09, Kevin Falcone wrote: On Fri, Jul 26, 2013 at 01:23:32PM +0100, Giles Coochey wrote: I run RT (upgraded to 4.0.15 today), but this is a small issue I've always had with my set up. I always get the following in my apache errorlogs: You should get these once per process start

Re: [rt-users] Two Annoying Messages in the logs

On 26/07/2013 14:09, Kevin Falcone wrote: On Fri, Jul 26, 2013 at 01:23:32PM +0100, Giles Coochey wrote: I run RT (upgraded to 4.0.15 today), but this is a small issue I've always had with my set up. I always get the following in my apache errorlogs: You should get these once per process start

Re: [rt-users] Two Annoying Messages in the logs

On Fri, Jul 26, 2013 at 01:23:32PM +0100, Giles Coochey wrote: > I run RT (upgraded to 4.0.15 today), but this is a small issue I've > always had with my set up. > > I always get the following in my apache errorlogs: You should get these once per process startup, yes? > [Fri Jul 26 09:05:14 2013

Re: [rt-users] Migration Prep

On Thu, Jul 25, 2013 at 01:47:07PM -0700, Paul O'Rorke wrote: >I meant the README Docs in the installer archive mostly. > >My concern with the migration is that I used custom statuses for queues > and I have to now use >the LifeCycle set up. I wasn't sure how the DB restore would go

Re: [rt-users] Notify via SMS if ticket Subject =~ /urgent/i

On Thu, Jul 25, 2013 at 01:15:33PM -0400, EJ Marmonti wrote: >The portion of sending the SMS message itself I figured out so that's less > of a concern - in >the template, I just CC the sms address (if Action=Notify AdminCCs', this > works), though I am >open to other suggestions. It'

[rt-users] Two Annoying Messages in the logs

Hi, I run RT (upgraded to 4.0.15 today), but this is a small issue I've always had with my set up. I always get the following in my apache errorlogs: [Fri Jul 26 09:05:14 2013] [warning]: The requested port (80) does NOT match the configured WebPort (443). Perhaps you should Set($WebPort,

[rt-users] RT4 and HTML links / email

Now that I have RT4 working well, how do I enable some kind of link in the outgoing emails, so users can click to visit the site and go directly to the ticket? (also possibly need to enable HTML email?) Thanks!

Re: [rt-users] New action and ticket status

Hi just some more information I am using "RT 4.0.15 Documentation Customizing/Lifecycles" as a guid but I am using RT 4.0.1 Regards  From: Asanka Gunasekera To: "rt-users@lists.bestpractical.com" Sent: Friday, 26 July 2013, 15:33 Subject: New action and tic

[rt-users] New action and ticket status

Hi, I am using RT 4 and I my magement wants me to add new status and a action to say "Waitng on Customer to respond" I am trying this using LifeCycles but I am getting no ware. Am I doing the right thing (to use LifeCycles)? I am not sure if the above information is enough? Thanks and Regards