Hey Guys,
When commenting and updating tickets, on the right hand side you get a
little box titled Ticket and Transaction with the following options:
Update Type;
Status;
Owner;
Worked.
Is it possible to expand this box and have extra updated options in
there such as Queue or Custom Fields?
Tha
On 27 August 2013 09:27, Kevin Falcone wrote:
> It'd be safer to use the RecordTransaction argument to
> AddCustomFieldValue which tells RT whether or not to record a
> transaction.
>
> This avoids the problem of directly manipulating OCFVs and potentially
> truncating them when you shove content
On Tue, Aug 27, 2013 at 09:51:57AM +0100, G. Dawson wrote:
> On 2013-08-26 21:55, Landon Stewart wrote:
> >
> >For example if there are 1000 IP addresses in a ticket and there are 4
> >custom fields to be updated it creates 4000 transactions for that one
> >ticket when looping each update individua
On Tue, Aug 27, 2013 at 04:46:15PM +0100, LAW Andy wrote:
> I'm trying to create some new articles and I'm struggling to find how to
> actually add Content. I can seemingly create the Article and give it a Name,
> Summary and Class and assign Topic labels to it but there is just a big blank
> ar
I'm trying to create some new articles and I'm struggling to find how to
actually add Content. I can seemingly create the Article and give it a Name,
Summary and Class and assign Topic labels to it but there is just a big blank
area next to the word Content.
I *think* that I've given myself all
(replying to myself)
On Tue 27 Aug 2013 at 11:23, Patrick J Cherry wrote:
> Hi there,
>
> The RT::Extension::RepliesToResolved extension looks really useful, and
> just what we need.
>
> However it looks like it will only operate if the incoming message is
> received over via the Email interfac
We use kind of the same idea here. We have an offsite/contract level 1 desk
that charges per incident and type. We have created a custom field called "TAG"
with the valid resolution type. The search can then be done from the Simple
Search by using "cf.TAG:value"
Tools > Configuration > Custom
We use two custom fields -- one for a category like you have listed (a
multi-select list), and one for the requesting department (single-select
drop-down), also for statistical tracking.
Cheers,
Mike
-Original Message-
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-bou
On our old helpdesk (hand written php/mysql setup) we had different categories
that a ticket could be put into. The choices were like:
Phone
New user
virus
etc
We have set up RT with a main queue that the ticket then gets routed to either
one of two sub queues as we have two different I.T.
Hi,
Upgraded from RT3 to RT4, as follows:
Installed RT4 on new box, from debian RPMs in Ubuntu 12.04. Copied RT3 database
across to new box via mysqldump and ran necessary db migrations, plus
upgrade-articles script.
All seems to have gone smoothly, except custom fields for articles appear to
Hi there,
The RT::Extension::RepliesToResolved extension looks really useful, and
just what we need.
However it looks like it will only operate if the incoming message is
received over via the Email interface. Our correspondence comes in via
the REST interface. Is it possible to implement the s
On 2013-08-26 21:55, Landon Stewart wrote:
For example if there are 1000 IP addresses in a ticket and there are 4
custom fields to be updated it creates 4000 transactions for that one
ticket when looping each update individually.
What I'm wondering is if there's a better way to make these updat
Thanks Kevin, it's exactly the problem !
Now, as I have no knowledge in perl, I've copied the regex from an example
on the RT wiki.
I'll try to find the right regex by myself, but if you have the solution,
I'll take it with pleasure !
Thanks again,
Elisabeth
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