[rt-users] RT & Exchange 2010 - All mail has stopped

It looks like the issue was pure Exchange side. We're still having slight issues, but none of it appears to be directly RT related. I would warn people about integrating it with Exchange 2010 though! Stephen Cena QVII MIS/IT Dept 850 Hudson Ave. Rochester, NY. 14620 585-544-0450 x300 s...@qvii.c

Re: [rt-users] Upgrade question

Quoting "Kevin Falcone" : 4.0.17 was actually added to unstable and testing at the end of August. The Debian packager for RT works quite hard. Ah, I did not know that, though I only run "stable" in a production environment. 2.) Install RT v4.0.17 on new server. Import configs and data

[rt-users] RT & Exchange 2010 - All mail has stopped

Made it one step closer. It turns out the Exchange upgrade not only mangled our address books, it also messed up our "No Internet Mail" rule. Now for some reason I'm getting: hd-general@localhost Your message wasn't delivered due to a permission or security issue. I

[rt-users] RT as a service

Hi, I am just wondering if anyone know of any service provider that offer RT as a service under shared environment or similar. A friend of mine has a very small company , with very low budget and looking for ticketing solution. UK based preferably Roy -- RT Training in New York, Octobe

Re: [rt-users] RT as a service

I believe BestPractical offers Request Tracker managed hosting (http://bestpractical.com/services/hosting.html). > -Original Message- > From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users- > boun...@lists.bestpractical.com] On Behalf Of Roy > Sent: Tuesday, September 17, 201

[rt-users] [rt-announce] Register for RT Training in NYC, October 8th and 9th

Our third training for 2013 will be held in New York, NY on October 8th and 9th. As we like to keep class sizes relatively intimate, register soon or we may not be able to guarantee you a seat. If you can't make it to this training session, feel free to drop us a line to suggest locations for the f

[rt-users] RT & Exchange 2010 - All mail has stopped

Has anyone gotten RT to work with Exchange 2010? We just did an upgrade here from 2003 to 2010 & now both of our RT systems have halted email. I've adjusted the IPs on all the systems & my postfix logs show mail is leaving (all of it as www-data@mailto:www-data@ domain). Fetchmail is complaining

Re: [rt-users] no new tickets for Mail Delivery failures.

Hi, Please make sure that your configuration contains $OwnerEmail, which is different from your incoming mail gateway address. $OwnerEmail should be the address of person, who administers RT Begards, Rafal From: Arun ragini To: RT users Date: 2013-09-17 11:36 Subject:[rt-use

Re: [rt-users] no new tickets for Mail Delivery failures.

On Tue, 17 Sep 2013, Arun ragini wrote: > Is there any way to stop creating new tickets for mail delivery failures > when RT creates tickets. We did this in the MTA (in our case 'exim') and with an extra RT-Queue named 'trash' :-) How to do this exactly, depends on the MTA-Program. Bounces, and

[rt-users] no new tickets for Mail Delivery failures.

Hi All, Is there any way to stop creating new tickets for mail delivery failures when RT creates tickets. Currently if I create a ticket with email account which doesn't exit. The returned mail creates new ticket. Thanks Arun -- www.opensourcer.net -- RT Training in New York, October 8th an

Re: [rt-users] template in new tickets creation

Thanks for advice I found and do: http://requesttracker.8502.n7.nabble.com/Queue-specific-message-box-contents-tt11581.html#a11584 Template apper in "describe the issue below" like i want . But now when i click "create" ticket, changes disapper and i have only my template without modification.