Re: [rt-users] rights for articles
OK, found the solution by my self. I had to give the user the SeeClass right. Am 11.09.2013 16:55, schrieb Christian Loos: Hi, I'm currently a little bit lost within the article rights. Problem: a user can see on the ticket update page the dropdown list with the articles, but if he select an article the page reloads but the article content isn't included in the message box. If I (with SuperUser power) select an article the content is included in the message box so i think this is an rights problem. I created an Class and give the user the ShowArticle right and applied the Class to the queue. On the custom field that holds the article content the user have the SeeCustomField right via system group everyone. Maybe someone have an idea what right am I missing. RT version 4.0.17 Chris -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
[rt-users] Weekly and Monthly Subscription mails to Dashboards not sending
Hi, I currently have daily, monthly and weekly dashboards that I subscribe too but for some reason I only receive the daily notifications. I have setup the cronjobs as 0 * * * * /opt/rt4/sbin/rt-email-dashboards I have enabled RT logging and get the following logs Checking against subscription 378 for recurringtasks with frequency weekly, hour 10:00, dow Wednesday, dom 1, fow 1, counter 2 (/opt/rt4/sbin/../lib/RT/Dashboard/Mailer.pm:152) I am not receiving anything in mail-logs. I’m not sure if I am missing something that I need to enable to get the weekly / monthly subscriptions working. Any help much appreciated. I can send on other logs if required -- View this message in context: http://requesttracker.8502.n7.nabble.com/Weekly-and-Monthly-Subscription-mails-to-Dashboards-not-sending-tp55292.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
Re: [rt-users] Weekly and Monthly Subscription mails to Dashboards not sending
I found the maillog anyone see this before ? Unable to load dashboard 286 of subscription 287 for user joe: Failed to +load dashboard 286: Couldn't find row (/opt/rt4/sbin/../lib/RT/Dashboard/Mailer.pm:219) -- View this message in context: http://requesttracker.8502.n7.nabble.com/Weekly-and-Monthly-Subscription-mails-to-Dashboards-not-sending-tp55292p55293.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
Re: [rt-users] no new tickets for Mail Delivery failures.
Hi Arun, We have a similar set up where new users are automatically created for incoming tickets. What I did was to find the MAILER-DAEMON user in our database and uncheck the box that says, Let this user access RT. Now when mail comes in from that user, it is rejected with a no permission error. This solution has also worked for keeping another group's ticketing system from opening tickets in our system with its autoreplies. :-) Hope this helps, -Rob Dept. of Electrical Engineering Computer Sciences UC Berkeley On 9/17/2013 2:35 AM, Arun ragini arunrag...@gmail.com wrote: Hi All, Is there any way to stop creating new tickets for mail delivery failures when RT creates tickets. Currently if I create a ticket with email account which doesn't exit. The returned mail creates new ticket. Thanks Arun -- www.opensourcer.net http://www.opensourcer.net -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
Re: [rt-users] no new tickets for Mail Delivery failures.
Thanks for the inputs Robert, I can't keep track of every MAILER-DAEMON@some-mail so I wrote a scrip which will reject when I receive a mail from /MAILER-DAEMON/i Thanks Arun On Wed, Sep 18, 2013 at 9:36 PM, Robert McNicholas r...@eecs.berkeley.eduwrote: Hi Arun, We have a similar set up where new users are automatically created for incoming tickets. What I did was to find the MAILER-DAEMON user in our database and uncheck the box that says, Let this user access RT. Now when mail comes in from that user, it is rejected with a no permission error. This solution has also worked for keeping another group's ticketing system from opening tickets in our system with its autoreplies. :-) Hope this helps, -Rob Dept. of Electrical Engineering Computer Sciences UC Berkeley On 9/17/2013 2:35 AM, Arun ragini arunrag...@gmail.com wrote: Hi All, Is there any way to stop creating new tickets for mail delivery failures when RT creates tickets. Currently if I create a ticket with email account which doesn't exit. The returned mail creates new ticket. Thanks Arun -- www.opensourcer.net http://www.opensourcer.net -- www.opensourcer.net -- RT Training in New York, October 8th and 9th: http://bestpractical.com/training
