[rt-users] RT 4.2.0 - Skins in plugins
Hello,
I tried to create a new skin based on aileron. I use rt 4.2.0. I'm
facing the problem as follows.
If I put the skin's main.css in local/css/myskin/ and the needed add on
in html/NoAuth/css/myskin everything works fine.
local/html/NoAuth/css/myskin/AfterMenus
local/html/NoAuth/css/myskin/InHeader
I can also add it to the list of skins available using this line.
push(@{RT-Config-Meta('WebDefaultStylesheet')-{'WidgetArguments'}-{'Values'}},
myskin);
So far, so good.
But if I do the same things within a plugin, then the main.css file is
not found.
So how can I store the css in the plugin to make it work?
local/plugins/RT-MySkin/static/css/myskin/main.css
does not work.
What did I do wrong?
Thanks for your help.
Cheers,
Alex
--
Mit freundlichen Grüßen/ Sincerely yours
Alexander Reinzsch
IT-software engineer
NetSystem
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[rt-users] Lifecycle mapping
Hello,
I’ve created my first new lifecycle called “igs” and assigned it to à queue.
Set(%Lifecycles,
igs = {
initial = [ 'new' ],
active = [ 'open', 'stalled', 'ToTest', 'IsTested' ],
inactive= [ 'resolved', 'rejected', 'deleted' ],
# Transitions d'un statut vers un autre
transitions = {
'' = [qw(new open resolved)],
# from = [ to list ],
new = [qw(open ToTest IsTested stalled resolved rejected
deleted )],
open = [qw(new ToTest IsTested stalled resolved rejected
deleted )],
stalled = [qw(new open ToTest IsTested rejected resolved deleted
)],
resolved = [qw(new open ToTest IsTested stalled rejected deleted
)],
rejected = [qw(new open ToTest IsTested stalled resolved deleted
)],
deleted = [qw(new open ToTest IsTested stalled rejected resolved
)],
ToTest = [qw(IsTested new open stalled rejected resolved )],
IsTested = [qw(ToTest new open stalled rejected resolved )],
},
# Actions
actions = [
'new - ToTest' = {
label = 'ToTest',
update = 'Comment',
},
'ToTest - IsTested' = {
label = 'IsTested',
update = 'Comment',
},
'IsTested - resolved' = {
label = 'Resolve',
update = 'Comment',
},
],
# Status mapping different different lifecycles
__maps__ = {
'igs - default' = {
'ToTest' = 'new',
'IsTested' = 'open',
},
},
},
);
I have the error “There is no mapping for statuses between these queues.
Contact your system administrator.” when I try to move a ticket from the “igs”
lifecycle queue to a default lifecycle queue.
Your help would be appreciate.
Thanks,
Horst
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[rt-users] upgrade from 4.0.5 to 4.2.0, lifecycle name error
Hello, I upgraded from 4.0.5 to 4.2.0, which went smooth for the most part. Now when I go to my dashboard it stops loading and says An internal RT error has occurred. Your administrator can find more details in RT's log files. It only stops when there is a widget with queue information. Here is what the logs show: httpd error log: [error]: Can't call mehod Name on an undefined value at RTROOT/share/html/Elements/QueueSummaryByStatus line130 Stack: [RTROOT/share/html/Elements/QueueSummaryByStatus:130] [RTROOT/share/html/Elements/MyAdminQueues:52] [RTROOT/share/html/Elements/TitleBox:56] [RTROOT/share/html/Elements/MyAdminQueues:52] [RTROOT/share/html/Elements/MyRT:97] ... some more ... Any ideas when happened? I ran the upgrade for MySQL. without any problems, and everything else seems to work so far. Thanks, Ryan
Re: [rt-users] Lifecycle mapping
Hi,
you have to either set target Queue to use the same lifecycle as source Queue
or create mapping as documented here:
http://bestpractical.com/docs/rt/4.2/customizing/lifecycles.html
cite:
If you don't provide a mapping, users will see an error when they try to move a
ticket between queues with different lifecycles but no mapping.
Set( %Lifecycles, orders = {
# ...,
__maps__ = {
'default - orders' = {
'new' = 'pending',
'open' = 'processing',
# ...,
},
'orders - default' = {
'pending'= 'new',
'processing' = 'open',
# ...,
},
# ...,
},
# ...,
});
Cheers,
Milan.
On 11.11.2013, at 14:35, Kriegers Horst horst.krieg...@loro.ch wrote:
Hello,
I’ve created my first new lifecycle called “igs” and assigned it to à queue.
Set(%Lifecycles,
igs = {
initial = [ 'new' ],
active = [ 'open', 'stalled', 'ToTest', 'IsTested' ],
inactive= [ 'resolved', 'rejected', 'deleted' ],
# Transitions d'un statut vers un autre
transitions = {
'' = [qw(new open resolved)],
# from = [ to list ],
new = [qw(open ToTest IsTested stalled resolved rejected
deleted )],
open = [qw(new ToTest IsTested stalled resolved rejected
deleted )],
stalled = [qw(new open ToTest IsTested rejected resolved
deleted )],
resolved = [qw(new open ToTest IsTested stalled rejected deleted
)],
rejected = [qw(new open ToTest IsTested stalled resolved deleted
)],
deleted = [qw(new open ToTest IsTested stalled rejected
resolved )],
ToTest = [qw(IsTested new open stalled rejected resolved )],
IsTested = [qw(ToTest new open stalled rejected resolved )],
},
# Actions
actions = [
'new - ToTest' = {
label = 'ToTest',
update = 'Comment',
},
'ToTest - IsTested' = {
label = 'IsTested',
update = 'Comment',
},
'IsTested - resolved' = {
label = 'Resolve',
update = 'Comment',
},
],
# Status mapping different different lifecycles
__maps__ = {
'igs - default' = {
'ToTest' = 'new',
'IsTested' = 'open',
},
},
},
);
I have the error “There is no mapping for statuses between these queues.
Contact your system administrator.” when I try to move a ticket from the
“igs” lifecycle queue to a default lifecycle queue.
Your help would be appreciate.
Thanks,
Horst
Note Importante: Le contenu de ce courriel est uniquement réservé à la
personne ou l'organisme à qui il est destiné. Si vous n'êtes pas le
destinataire prévu, veuillez nous en informer au plus vite et détruire le
présent courriel. Dans ce cas, il ne vous est pas permis de copier ce
courriel, de le distribuer ou de l'utiliser de quelque manière que ce soit.
Important Notice: The content of this e-mail is intended only and solely for
the use of the named recipient or organization. If you are not the named
recipient, please inform us immediately and delete the present e-mail. In
this case, you are not allowed to copy, distribute or use this e-mail in any
way.
Re: [rt-users] RT 4.2.0 - Skins in plugins
Am Mo 11 Nov 2013 14:43:01 CET schrieb Alexander Reintzsch: What did I do wrong? One thing I realized is that I had Set($DevelMode, '1'); in etc/RT_SiteConfig.pm This causes RT to ignore the static directories. But it's still not working properly. The problems are merely some different ones now. :-( But the result is the same. I cannot access /static/css/myskin/main.css Has this something to do with the mason-handler? I'm stuck. Any help is appreciated. cheers, Alex attachment: alexander_reintzsch.vcf signature.asc Description: OpenPGP digital signature
Re: [rt-users] upgrade from 4.0.5 to 4.2.0, lifecycle name error
I disabled the RTIR Incidents queue and the errors stopped. On Mon, Nov 11, 2013 at 9:32 AM, Ryan Whalen rwha...@advanceweb.com wrote: Hello, I upgraded from 4.0.5 to 4.2.0, which went smooth for the most part. Now when I go to my dashboard it stops loading and says An internal RT error has occurred. Your administrator can find more details in RT's log files. It only stops when there is a widget with queue information. Here is what the logs show: httpd error log: [error]: Can't call mehod Name on an undefined value at RTROOT/share/html/Elements/QueueSummaryByStatus line130 Stack: [RTROOT/share/html/Elements/QueueSummaryByStatus:130] [RTROOT/share/html/Elements/MyAdminQueues:52] [RTROOT/share/html/Elements/TitleBox:56] [RTROOT/share/html/Elements/MyAdminQueues:52] [RTROOT/share/html/Elements/MyRT:97] ... some more ... Any ideas when happened? I ran the upgrade for MySQL. without any problems, and everything else seems to work so far. Thanks, Ryan
[rt-users] RT cli tool diffculty with bulk steal
I am looking to change the owner of 3000 tickets from usera to userb. It seems that ./rt take|untake|steal does not accept a request to read ids from stdin - that is this doesn't work: ./rt -i ls owner=usera | ./rt steal - The first problem is that steal|take|untake doesn't like the explicit notation ticket/ticket_id but rather prefers just a ticket_id. That's easy enough to work around - just nuke ticket/. The issue around not like - indicating take parameters from stdin is more of a hassle. Suggestions? thanks
Re: [rt-users] RT cli tool diffculty with bulk steal
./rt -i ls owner=usera | sed -e 's/ticket\///' | xargs -L 1 ./rt steal or somesuch should get you close. Might have to check your documentation for xargs to tell it how to only run 1 command at a time, I think it varies between linux and BSD. On 11/11/2013 10:54 AM, Ram wrote: I am looking to change the owner of 3000 tickets from usera to userb. It seems that ./rt take|untake|steal does not accept a request to read ids from stdin - that is this doesn't work: ./rt -i ls owner=usera | ./rt steal - The first problem is that steal|take|untake doesn't like the explicit notation ticket/ticket_id but rather prefers just a ticket_id. That's easy enough to work around - just nuke ticket/. The issue around not like - indicating take parameters from stdin is more of a hassle. Suggestions? thanks -- Jaye Mathisen, Lil Pantry P:541-476-0152 F:541-476-0152 attachment: mrcpu.vcf
Re: [rt-users] Couldn't create related ticket create-Manager approval for ### No permission to create tickets in the queue '___Approvals' in RT 4.2
I am hoping someone from RT can revisit this page because i found that these
http://www.bestpractical.com/docs/rt/4.2.0/customizing/approvals.html
instructions are not working AS IS if used on RT 4.2. What make the Approval
Template/scrips trigger expected behavior and Approval to begin appearing for
users was this:
1. very valuable note from this RT Wiki:
http://requesttracker.wikia.com/wiki/ApprovalCreation namely this:
There is an error in the documentation for RT3. This caused me a good bit of
trouble. The Depended-On-By line in the documentation example is incorrect. The
value on this line must be TOP (as shown here) and not
{$Tickets{'TOP'}-Id} as the docs show.
I find this amusing since the author of this page has researched that syntac of
the {TOP} has changed at least several time b/w RT releases and depending on
the version of the code could be either TOP (works in RT 4.2 but RT 4.2
Approval page used 'TOP', hence my troubles getting it to work) or 'TOP'.
2.I had to Enable the ___Approvals queue
3. Testing section of the above mentioned 4.2 customizing approvals
instructions says Select Tools - Approvals but in RT 4.2 it is Select Tools
- Approval
I hope this saves you some angst during implementation.
-Vitaly
On Wednesday, November 6, 2013 12:03 AM, vitalik1 vital...@yahoo.com wrote:
Hello Experts,
I am following these instructions
http://www.bestpractical.com/docs/rt/4.2.0/customizing/approvals.html to create
a simple Approval mechanism on an fresh install of RT 4.2/MySQL 5.1/RHEL 6
system.
As the Root user I created a Change requests queue.
In the queue I created a new type-Perl Template called Create approval with
the following code:
++
===Create-Ticket: Manager approval
Subject: Manager Approval for {$Tickets{TOP}-Id} - {$Tickets{TOP}-Subject}
Depended-On-By: TOP
Queue: ___Approvals
AdminCcGroup: vPEO
Requestors: {$Tickets{TOP}-RequestorAddresses}
Type: approval
Content-Type: text/plain
Due: {time + 3*24*60*60}
Content: Please approve me.
Thanks.
ENDOFCONTENT
++
Created a scrip Create an approval on ticket create Condition: On Create,
Action: Create Tickets, Template: create approval, Status: enabled.
I have left ___Approvals queue disabled.
I have added the following rights to the ___Approvals queue: Grant ShowTicket
and ModifyTicket rights to the Owner and AdminCc roles.
I did not add vPEO group as watchers of the ___Approvals queue explicitly.
Members of the vPEO group (including Root) can create tickets in the Change
requests queue, but as you can see below from the log no corresponding
Approvals get created and none of the vPEO members can see anything in the
Tools-Approval menu.
The information in /var/log/messages is below:
Nov 4 14:00:02 ddcdevsupport01 RT: [2954] Couldn't create related ticket
create-Manager approval for 20 No permission to create tickets in the queue
'___Approvals'
Nov 4 14:00:02 ddcdevsupport01 RT: [2954] Use of uninitialized value in
concatenation (.) or string at /opt/rt4/sbin/../lib/RT/Action/CreateTickets.pm
line 1151.
Nov 4 14:00:02 ddcdevsupport01 RT: [2954] Use of uninitialized value in
concatenation (.) or string at /opt/rt4/sbin/../lib/RT/URI/fsck_com_rt.pm line
95.
Nov 4 14:00:02 ddcdevsupport01 RT: [2954] Resolver RT::URI::fsck_com_rt could
not parse fsck.com-rt://ddcdevsupport01.xxx.yyy.emc.com/ticket/, maybe
Organization config was changed?
Nov 4 14:00:02 ddcdevsupport01 RT: [2954] Use of uninitialized value $id in
hash element at /opt/rt4/sbin/../lib/RT/Ticket.pm line 1944.
Nov 4 14:00:02 ddcdevsupport01 RT: [2954] Use of uninitialized value $value in
substitution (s///) at /opt/rt4/sbin/../lib/RT/Tickets.pm line 2698.
Nov 4 14:00:02 ddcdevsupport01 RT: [2954] Use of uninitialized value $value in
substitution (s///) at /opt/rt4/sbin/../lib/RT/Tickets.pm line 2698.
Nov 4 14:00:02 ddcdevsupport01 RT: [2954] Use of uninitialized value in
concatenation (.) or string at /opt/rt4/sbin/../lib/RT/Tickets.pm line 2731.
Nov 4 14:00:02 ddcdevsupport01 RT: [2954] Use of uninitialized value in
concatenation (.) or string at /opt/rt4/sbin/../lib/RT/Tickets.pm line 2731.
Nov 4 14:00:02 ddcdevsupport01 RT: [2954] Use of uninitialized value $id in
hash element at /opt/rt4/sbin/../lib/RT/Ticket.pm line 1957.
Nov 4 14:00:02 ddcdevsupport01 RT: [2954] Resolver RT::URI::fsck_com_rt could
not parse fsck.com-rt://ddcdevsupport01.xxx.yyy.emc.com/ticket/, maybe
Organization config was changed?
Nov 4 14:00:02 ddcdevsupport01 RT: [2954] RT::Link=HASH(0x7ff7917cad50)
Couldn't resolve target 'fsck.com-rt://ddcdevsupport01.xxx.yyy.emc.com/ticket/'
into a URI.
Nov 4 14:00:02 ddcdevsupport01 RT: [2954] Link could not be created: Couldn't
resolve target 'fsck.com-rt://ddcdevsupport01.xxx.yyy.emc.com/ticket/' into a
URI.
Nov 4 14:00:02 ddcdevsupport01 RT: [2954] AddLink thru
Re: [rt-users] Iterating through multi select CF descriptions
Re-ping:
Running RT 4.0.17.
I have a CF that is a multi-select.
I use the description field to determine whether to fire off certain checks in
a scrip.
What I can't seem to figure out is how to check every one of the chosen item's
description.
If I try this, a slight modification of another case where I iterate through
the chosen values ($INTval-Content):
my $ticket = $self-TicketObj;
my $cfINTvals = $ticket-CustomFieldValues($cfINT);
while ( my $INTval = ($cfINTvals-Next) ) {
if ($INTval-Description eq 'xyz') {
It fails with:
Prepare failed: RT::ObjectCustomFieldValue::Description Unimplemented in
RT::Action::UserDefined.
I used to use this, but it no longer suffices as it only checks the first
chosen field description:
my $value_obj = RT::CustomFieldValue-new( $ticket-CurrentUser
);
$value_obj-LoadByCols(CustomField = $cfid, Name =
$ticket-FirstCustomFieldValue($cfid));
my $desc = $value_obj-Description;
if ($desc eq 'xyz') {
I tried this, a variation of both (chaning FirstCustomFieldValue to
CustomFieldValues and trying to Next them):
my $value_obj = RT::CustomFieldValue-new( $ticket-CurrentUser
);
$value_obj-LoadByCols(CustomField = $cfINT, Name =
$ticket-CustomFieldValues($cfINT));
while ( my $desc = ($value_obj-Next)) {
my $descval = $desc-Description;
if ($descval eq 'xyz') {
But it fails with:
Prepare failed: RT::CustomFieldValue::Next Unimplemented in
RT::Action::UserDefined.
I'm hoping this is something really obvious I'm just not seeing after 2 days of
pulling out my hair...
Thanks in advance for any suggestions.
Brent
Re: [rt-users] RT cli tool diffculty with bulk steal
`xargs -L 1` - yep that worked like charm! thanks Jaye, ram On Mon, Nov 11, 2013 at 11:01 AM, Jaye Mathisen mr...@lilpantry.com wrote: ./rt -i ls owner=usera | sed -e 's/ticket\///' | xargs -L 1 ./rt steal or somesuch should get you close. Might have to check your documentation for xargs to tell it how to only run 1 command at a time, I think it varies between linux and BSD. On 11/11/2013 10:54 AM, Ram wrote: I am looking to change the owner of 3000 tickets from usera to userb. It seems that ./rt take|untake|steal does not accept a request to read ids from stdin - that is this doesn't work: ./rt -i ls owner=usera | ./rt steal - The first problem is that steal|take|untake doesn't like the explicit notation ticket/ticket_id but rather prefers just a ticket_id. That's easy enough to work around - just nuke ticket/. The issue around not like - indicating take parameters from stdin is more of a hassle. Suggestions? thanks -- Jaye Mathisen, Lil Pantry P:541-476-0152 F:541-476-0152
[rt-users] any way to get directly to the Crate Ticket page
Hi All One of my colleagues, create tickets frequently in a specific queue. In RT3.8.8 in made a bookmark similar to http://ticket-server/rt/Ticket/Create.html?Queue=XX and directly got to the ticket create page. But in RT4.2, it seems that in order to prevent cross site script, block direct access to ticket creation page. First, I can understand that blocking direct access to create ticket page is a must in order to prevent cross site forgery, does getting to the first page, which only shows blank page, could causes any problem? I think getting to http://ticket-server/rt/Ticket/Create.html?Queue=XX without any other POST/GET parameter may not be unsafe. Am I wrong? Second, is there any workaround/suggestion to overcome this case? Any comment is appreciated Regards
