Thanks for the information, I for some reason thought AT 3.0 was compatible
with RT 4.2 I see now looking back that it is only for 4.0 at this time.
I will give the link a try and see what happens, at this point Im not
loosing anything since this is a test app. I suppose the Test app with Stay
a
On Fri, 2013-11-22 at 13:06 -0800, Kevin wrote:
> make upgrade-database failed, while trying to upgrade from 4.0.15 to 4.2.1
> I ran the configure, make testdeps and make fixdeps with out any issues. now
> trying to run the DB upgrade
> script asked for root pw and db version from popped in 4.0.15
make upgrade-database failed, while trying to upgrade from 4.0.15 to 4.2.1
I ran the configure, make testdeps and make fixdeps with out any issues. now
trying to run the DB upgrade
script asked for root pw and db version from popped in 4.0.15 and it failed
almost immediately with a bunch of Asset
Hi,
I'm looking to baseline the performance of my team against the number of
tickets they have resolved in RT over a given time. To do this I export the
month's tickets from RT into Excel (queue, status=resolved and last updated
by)
I then use Excel to do a countif to produce my figures.
The pro
> I would like to validate a custom fields with my own custom code (RT 4.0.7).
>
> I saw the code in html/Elements/ValidateCustomFields, but there is no
> callback there to implement additional code.
>
> I'm able to write an error message besides my Custom Field (ID 2) in a
> Callback "Modify.ht
Hello,
I would like to validate a custom fields with my own custom code (RT 4.0.7).
I saw the code in html/Elements/ValidateCustomFields, but there is no
callback there to implement additional code.
I'm able to write an error message besides my Custom Field (ID 2) in a
Callback "Modify.html/Defa
Hi Alex,
it is fine:
> $ perl -MJSON -wle 'print JSON::to_json({foo=>JSON::true})'
> {"foo":true}
This is very strange!
I updated my productive RT to 4.2.1 now and it does not show the issue even
with the JavascriptConfig unpatched. It uses the same perl and PERLLIB.
So it must have to do some
On Fri, 2013-11-22 at 17:22 +0100, Dr. Dirk Pape wrote:
> Hi Alex,
>
> $ perl -MJSON -MModule::Versions::Report -e1
> [snip]
I can't replicate your failure with the same versions. Does the
following error for you?
perl -MJSON -wle 'print JSON::to_json({foo=>JSON::true})'
- Alex
Go here: https://www.bestpractical.com/docs/rt/4.2/
Start with README. It's very simple.
Adam Hutchins, Systems Administrator
Town of Kernersville, NC, USA
o-336.992.5456 m-336.529.7164
-Original Message-
From: mmahoney [mailto:mmaho...@nhsocal.com]
Sent: Friday, November 22, 2013 1:32 P
My Linux/RT Kung-Fu is weak and I realize that the new version of RT has only
been out for a few days, if someone has the upgrade steps for upgrading to
4.2.1, I would appreciate it immensely. Happy Thanksgiving and stuff!
--
View this message in context:
http://requesttracker.8502.n7.nabble.co
Ken, thanks for the suggestion/reminder - I cribbed a my.cnf file from
another database I setup. I had forgotten that I set a short wait_timeout
(300), for just the reason you suggested. I reset it to be a little more
sane about an hour ago and so far, things look ok.
On Fri, Nov 22, 2013 at 5:
Hi Alex,
$ perl -MJSON -MModule::Versions::Report -e1
Perl v5.10.1 under linux
Modules in memory:
attributes v0.09;
base v2.18;
Carp v1.32;
common::sense v3.72;
constant v1.27;
Exporter v5.68;
Exporter::Heavy v5.68;
JSON v2.90;
JSON::Backend::XS::Supportable;
JSON::PP::Boolean;
JSON:
On Fri, 2013-11-22 at 09:28 +0100, Dr. Dirk Pape wrote:
> In the Log:
> > [13817] [Fri Nov 22 08:17:15 2013] [error]: encountered object '1',
> > but neither allow_blessed, convert_blessed nor allow_tags settings
> > are enabled (or TO_JSON/FREEZE method missing) at
> > /usr/local/share/perl/5.1
Hi,
I have just installed RT 4.0.4 on Ubuntu 12.04 LTS.
Then I added 2 users with the priviledge option selected.
I then went to Tools -> Configuration -> Global -> User Rights and in the
“Rights for Staff” tab I ticked the ModifySelf option.
From searching the mailing lists and documentation
On Thu, Nov 21, 2013 at 06:05:23PM -0800, Jay Christopherson wrote:
> No, no entries beyond the startup messages. I thought maybe there would be
> some connection errors (a flush-hosts situation or something), but nothing.
>
>
> On Thu, Nov 21, 2013 at 6:02 PM, Alex Vandiver
> wrote:
>
> > On
Ok,
I use /etc/aliases to get the mail to RT queues.
network.servic...@mydomain.co.uk forwards to
network.servic...@rt.mydomain.co.uk into the network services queue
Maillog:
Nov 22 11:04:06 rt sendmail[10957]: rAMB45Ea010957: from=,
size=35513, class=0, nrcpts=1,
msgid=<38236A0BDDD3C54EA5A28F68
Hello,
with some testing I found a workaround for which I don't know, if it is a bug
fix.
I found, if I patch html/Elements/JavascriptConfig the following way, my server
lets me in without error.
strange enough my productive server has the same file which is working fine
there.
I would appreci
Hi,
Just ran into the same problem that you did and, after finding out your
question was still unanswered, got it working.
Although its been a while, if this might still be useful for you, this is
the syntax you were looking for:
$self->TransactionObj->ContentObj->__Set( Field => 'Content', Value
After a while playing with it and going though lines of code, I found the
solution. If it may help anyone, this is the corrent syntax:
$self->TransactionObj->ContentObj->__Set( Field => 'Content', Value =>
'blabla');
Oriol Soriano Vila
Software Engineer
[Descripción: Descripción: Description:
Hi,
Im currently trying to get a scrip running that, on certaing cases (depending
on a custom condition) would prepend a message to the transaction content. Is
this possible?
I mean something like (at Scrip user defined action):
my $transaction = $self->TransactionObj;
my $ticket =
Hi,
i'm a user of RT, ad i found an old post that you written about a problem in
RT: the steal of a ticket via REAT interface.
Now, i have the same problem: i must connect to RT installation using a REST
(in java) to reassign ticket, an this operation sometime implies first the
steal of the
Hello,
I updated my RT test server to 4.2.1 (from 4.2.0) and after
- stopping apache
- clearing caches
- starting apache
I see the login page, but when I login RT signals an internal error.
In the Log:
> [13817] [Fri Nov 22 08:17:15 2013] [error]: encountered object '1', but
> neither allow_
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