Hi,
i am polling ticket queues for aged tickets and do some autoclosing.
Currently i close after 4 Weeks by looking at the Created date.
Now i have tickets which get reopened and more or less closed immediatly
because of the created date beeing old.
So i'd like to find out whether the ticket
Hi,
in our RT installation (4.0.6) we have a tool that sends e-mails to the
RT with Content-Type: multipart/alternative that I want to forward from
RT to all recipients. On the receiving end we have a scrip that
OnCorrespond notifies requestors, etc... I can make it send the
text/plain part
Hi,
I tried your suggestion and it doesn't work, RT complains:
[3270] [Thu Feb 6 12:50:36 2014] [error]: Scrip 25 IsApplicable failed: Can't
locate object method First via package No object mapping for field (perhaps
you forgot to load No object mapping for field?) at (eval 792) line 20.
I added a scrip 'On Correspond Notify Owner', that notifies the owner of
a ticket when he/she is *not* among the AdminCCs. The change was simple
enough to add.
The default behaviour seems counter-intuitive. Are there any good
reasons for not doing this be default?
- Vegard V -
On Thu, Feb 06, 2014 at 02:14:26PM +0100, Vegard Vesterheim wrote:
I added a scrip 'On Correspond Notify Owner', that notifies the owner of
a ticket when he/she is *not* among the AdminCCs. The change was simple
enough to add.
The default behaviour seems counter-intuitive. Are there any
Does nobody have an idea what might be the problem? I'm really worried
that I somehow inadvertently messed up my installation and I need to get
to the bottom of this, because I need to decide if I give up on RT and
go to handling emails manually or with another system.
I have a nonprofit nature
I am trying to install Rt on my Ubuntu 12.10 install. I am having issues
getting all the perl modules installed.
When I run testdeps I get:
sudo make testdeps
MAILGATE missing dependencies:
Net::SSL ...MISSING
Crypt::SSLeay ...MISSING
So I then try
sudo make fixdeps and get
On Thu, Feb 06, 2014 at 11:40:53AM +0100, Florian Lohoff wrote:
So i'd like to find out whether the ticket was reopened and when. I
currently fail how to find.
Example REST output for a reopened ticket. Creates is the
original dtae. It was resolved and reopened.
There is nothing on the
On Thu, Feb 06, 2014 at 01:07:26PM +0100, Martin Drasar wrote:
in our RT installation (4.0.6) we have a tool that sends e-mails to the
RT with Content-Type: multipart/alternative that I want to forward from
RT to all recipients. On the receiving end we have a scrip that
OnCorrespond notifies
On Thu, Feb 06, 2014 at 01:02:22PM +, Ethier, Michael wrote:
When I try this code, it runs but it's not outputting what I need:
my $trueuser = $TicketObj-Requestors-UserMembersObj-First-RealName;
$RT::Logger-debug(trueuser is: .$trueuser);
Resulting output looks to be
On Thu, Feb 06, 2014 at 04:42:21PM +0200, Stefan Gofferje wrote:
Does nobody have an idea what might be the problem? I'm really worried
So far you've described a color issue, which is not a problem, and a
Template problem which I still don't understand.
The template problem is that it seems
Problem resolved. I found this on Stackexchange:
http://stackoverflow.com/questions/12750662/install-perl-module-netssleay-through-cpan
But this resolved the dependancy
sudo apt-get install libcrypt-ssleay-perl
On Thu, Feb 6, 2014 at 10:49 AM, john boris jbori...@gmail.com wrote:
I am
Hi All,
I’ve been doing some experimenting with RT 4.0.19 (we can’t use 4.2 as we’re
using RTIR) and it would seem that you can’t link (any of the types of link) a
ticket to another ticket unless you also own the other ticket, which seems
strange (i.e. you can’t link your ticket to someone
On Thu, Feb 06, 2014 at 04:35:32PM +, Ashley Ward wrote:
I’ve been doing some experimenting with RT 4.0.19 (we can’t use
4.2 as we’re using RTIR) and it would seem that you can’t link
(any of the types of link) a ticket to another ticket unless you also
own the other ticket, which seems
On Thu, Feb 06, 2014 at 11:20:30AM -0500, Kevin Falcone wrote:
There is nothing on the ticket level that tracks a re-open, you have
to scan the history with ticket/id/history or set up Scrips to save
data in a custom field on the ticket that tracks the reopen so you can
avoid walking the
On 6 Feb 2014, at 16:56, Kevin Falcone falc...@bestpractical.com wrote:
http://bestpractical.com/docs/rt/4.0/RT_Config.html#StrictLinkACL
Excellent! That’s sorted it. Thanks :)
—
Ash
smime.p7s
Description: S/MIME cryptographic signature
On Thu, Feb 06, 2014 at 06:00:45PM +0100, Florian Lohoff wrote:
On Thu, Feb 06, 2014 at 11:20:30AM -0500, Kevin Falcone wrote:
There is nothing on the ticket level that tracks a re-open, you have
to scan the history with ticket/id/history or set up Scrips to save
data in a custom field on
I am at the next step of installing rt-4.2.2 on Ubuntu 12.10. (I had a
working 3.6 RT install on a Fedora Server which is on life support at the
moment and have to make this move)
The install went fine except for some issues with PERL modules I resolved
but now I am at the web configuration spot.
Hi Alex
-Messaggio originale-
Da: Alex Vandiver
Inviato: Tue Feb 04 2014 18:46:32 GMT+0100 (CET)
A: rt-users@lists.bestpractical.com
Oggetto: Re: [rt-users] REST call to retrieve list of groups
RT 4.2.2 adds a search endpoint for users and groups:
rt ls -t groups
Hi,
On 02/06/2014 06:28 PM, Kevin Falcone wrote:
So far you've described a color issue, which is not a problem, and a
Template problem which I still don't understand.
Well, the color itself wasn't the issue. It was just that I *suddenly*
had a red editor field which looked like some error
Hi,
I need some help from you whom have already Request Tracker with Active
Directory!
After struggle for some days trying to authenticate Active Directory users with
the External Auth module I bring you my Apache Log and configuration of the
Plugin. May someone help me with advices??? I
Here is mine which is working great
# WorkingLDAP Connection
'Connect_LDAP' = {
'type' = 'ldap',
'server'= '192.168.250.49',
'user' =
'CN=Secret,OU=Users_Special,OU=Copesan,DC=Copesan,DC=local',
'pass' =
If you following the Marc's guide for Ubuntu 13.10 on Ubuntu 12.10 as he states
in the comments you can follow the edits he did for the Debian 7.2.
Give a look
http://binarynature.blogspot.com.br/2013/10/install-request-tracker-4-on-ubuntu-server.html
Rgds,
Diego Andrade.
De:
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