[rt-users] Internal Error Updating the Ticket Status
Hi again, RT displays the same error message when I try to Save Changes in the Settings Options Can anyone help me? Thanks Alberto García Pérez alberto.garcia_pe...@alcatel-lucent.com UCM TEAM -Mensaje original- De: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] En nombre de GARCIA PEREZ, Alberto (Alberto)** CTR ** Enviado el: lunes, 24 de marzo de 2014 11:27 Para: rt-users@lists.bestpractical.com Asunto: [rt-users] Internal Error Updating the Ticket Status Hi, After the upgrade to RT 4.0.4, When I try to close, resolve, reject, etc.. an open ticket RT displays the following error: An internal RT error has occurred. Your administrator can find more details in RT's log files Where can I find the details? How can I resolve this issue? Thanks and Regards Alberto García Pérez -- RT Training - Dallas May 20-21 http://bestpractical.com/training -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Internal Error Updating the Ticket Status
Hi, It is resolved. Just a permissions issue. The apache user couldn't modify this path: /var/cache/rt Regards Alberto García Pérez alberto.garcia_pe...@alcatel-lucent.com UCM TEAM -Mensaje original- De: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] En nombre de GARCIA PEREZ, Alberto (Alberto)** CTR ** Enviado el: martes, 25 de marzo de 2014 10:54 Para: rt-users@lists.bestpractical.com Asunto: [rt-users] Internal Error Updating the Ticket Status Hi again, RT displays the same error message when I try to Save Changes in the Settings Options Can anyone help me? Thanks Alberto García Pérez alberto.garcia_pe...@alcatel-lucent.com UCM TEAM -Mensaje original- De: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] En nombre de GARCIA PEREZ, Alberto (Alberto)** CTR ** Enviado el: lunes, 24 de marzo de 2014 11:27 Para: rt-users@lists.bestpractical.com Asunto: [rt-users] Internal Error Updating the Ticket Status Hi, After the upgrade to RT 4.0.4, When I try to close, resolve, reject, etc.. an open ticket RT displays the following error: An internal RT error has occurred. Your administrator can find more details in RT's log files Where can I find the details? How can I resolve this issue? Thanks and Regards Alberto García Pérez -- RT Training - Dallas May 20-21 http://bestpractical.com/training -- RT Training - Dallas May 20-21 http://bestpractical.com/training -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] New UX for RT: REST 2.0, json, and what?
On 12/03/14, 4:33 PM, Alex Vandiver wrote: It is now published at https://github.com/bestpractical/rtx-rest -- it also requires the RT branch https://github.com/bestpractical/rt/tree/4.2/support-rest-v2 FYI, we just merged the required changeset into 4.2-trunk. Cheers, -- Wallace Reis/wreis Software Engineer Best Practical Solutions -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Bad URL formation after search a ticket
Hi! I have just upgrade de RT from 3.6.6 to 4.0.4 I have an issue with the sendmail configuration. I try several tutorial but it doesn´t work for me. Is the easy and best way to send users notifications? How can I configure it? Thanks and Regards Alberto García Pérez alberto.garcia_pe...@alcatel-lucent.com -- RT Training - Dallas May 20-21 http://bestpractical.com/training
[rt-users] Bad sendmail configuration
Hi! I have just upgrade de RT from 3.6.6 to 4.0.4 I have an issue with the sendmail configuration. I try several tutorial but it doesn´t work for me. Is the easy and best way to send users notifications? How can I configure it? Thanks and Regards ***Sorry for the last email. The Subject wasn't correct. Alberto García Pérez alberto.garcia_pe...@alcatel-lucent.com -- RT Training - Dallas May 20-21 http://bestpractical.com/training
[rt-users] Running scrips
Need help figuring out how scrips fire. I have the following scrips most scrips are custom actions and all work using the rt-crontool. The issue I am have is the last scrip depends on the previous scrip changing CF which seems to be the problem. Scrip 3A Retrieve Items from RapidTrax depends on the previous scrips to change CF I have the 3A Retrieve Items from RapidTrax outputting a debug log of what the CF are set to at start time and at that time they are all blank but if I open the ticket the fields have values and if I run the scrip using the rt-crontool after viewing the ticket then it will do the work needed. I have set these scrips up using the normal mode and the batch mode and I have used custom actions and custom conditions. If was comparing this to a database it like the commit commands needs to be executed. Is there a timer that I need to set to wait for? Is there a commit command I need to use? 54http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=54 2A Update Custom Fields Emails from Scalerthttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=54 On Create Update CF for Scalert Blank Enabled [Up] [Down] 83http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=83 2A Update Custom Fields for Big Lotshttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=83 On Create Update CF for BigLots Blank Enabled [Up] [Down] 16http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=16 2A Update Custom Fields for Emails From Tjxhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=16 On Create Update CF for Tjx Blank Enabled [Up] [Down] 38http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=38 2A Update Custom Fields for Family Dollarhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=38 On Create Update CF for SmsAssist Blank Enabled [Up] [Down] 91http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=91 2A Update Custom Fields for Gnchttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=91 On Create Update CF for GNC Blank Enabled [Up] [Down] 17http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=17 2A Update Custom Fields for Home Depothttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=17 On Create Update CF for RusComp Blank Enabled [Up] [Down] 92http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=92 2A Update Custom Fields for Jack In The Boxhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=92 On Create Update CF for Corrigo Blank Enabled [Up] [Down] 56http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=56 2A Update Custom Fields for Message from Spectrumhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=56 On Create Update CF for Spectrum Blank Enabled [Up] [Down] 94http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=94 2A Update Custom Fields for Nhaschoolshttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=94 On Create Update CF for Nhaschools Blank Enabled [Up] [Down] 93http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=93 2A Update Custom Fields for Party Cityhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=93 On Create Update CF for fmpilot2 Blank Enabled [Up] [Down] 29http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=29 2A Update Custom Fields for Ross Dress For Lesshttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=29 On Create Update CF for Ros Blank Enabled [Up] [Down] 14http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=14 2A Update Custom Fields for Starbucks Corporationhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=14 On Create Update CF for Starbucks Blank Enabled [Up] [Down] 13http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=13 2A Update Custom Fields for Target Corporationhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=13 On Create Update CF for Target Blank Enabled [Up] [Down] 15http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=15 2A Update Custom Fields for Walgreenshttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=15 On Create Update CF for Cbre Blank Enabled [Up] [Down] 100http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=100 2A Update CF for Service Changehttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=100 On Create Update CF for Service Change Blank Enabled [Up] [Down] 40http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=40 3B Change Priorityhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=40 On Create User Defined Blank Enabled [Up] [Down] 35http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=35 4A Assign Ticket on Create CSR.http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=35 On Create User Defined Blank Enabled [Up] [Down]
Re: [rt-users] Running scrips
Is there a way to force a scrip to commit immediately? Or have the last scrip prepare after the commit has happened on all the other scrips? When I watch the log I see commits happening after all scrips have been prepared. Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 bba...@copesan.commailto:cstep...@copesan.com www.copesan.comhttp://www.copesan.com/ Servicing North America with Local Care From: rt-users-boun...@lists.bestpractical.com [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bryon Baker Sent: Tuesday, March 25, 2014 1:35 PM To: RT Users (rt-users@lists.bestpractical.com) Subject: [rt-users] Running scrips Need help figuring out how scrips fire. I have the following scrips most scrips are custom actions and all work using the rt-crontool. The issue I am have is the last scrip depends on the previous scrip changing CF which seems to be the problem. Scrip 3A Retrieve Items from RapidTrax depends on the previous scrips to change CF I have the 3A Retrieve Items from RapidTrax outputting a debug log of what the CF are set to at start time and at that time they are all blank but if I open the ticket the fields have values and if I run the scrip using the rt-crontool after viewing the ticket then it will do the work needed. I have set these scrips up using the normal mode and the batch mode and I have used custom actions and custom conditions. If was comparing this to a database it like the commit commands needs to be executed. Is there a timer that I need to set to wait for? Is there a commit command I need to use? 54http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=54 2A Update Custom Fields Emails from Scalerthttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=54 On Create Update CF for Scalert Blank Enabled [Up] [Down] 83http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=83 2A Update Custom Fields for Big Lotshttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=83 On Create Update CF for BigLots Blank Enabled [Up] [Down] 16http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=16 2A Update Custom Fields for Emails From Tjxhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=16 On Create Update CF for Tjx Blank Enabled [Up] [Down] 38http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=38 2A Update Custom Fields for Family Dollarhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=38 On Create Update CF for SmsAssist Blank Enabled [Up] [Down] 91http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=91 2A Update Custom Fields for Gnchttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=91 On Create Update CF for GNC Blank Enabled [Up] [Down] 17http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=17 2A Update Custom Fields for Home Depothttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=17 On Create Update CF for RusComp Blank Enabled [Up] [Down] 92http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=92 2A Update Custom Fields for Jack In The Boxhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=92 On Create Update CF for Corrigo Blank Enabled [Up] [Down] 56http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=56 2A Update Custom Fields for Message from Spectrumhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=56 On Create Update CF for Spectrum Blank Enabled [Up] [Down] 94http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=94 2A Update Custom Fields for Nhaschoolshttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=94 On Create Update CF for Nhaschools Blank Enabled [Up] [Down] 93http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=93 2A Update Custom Fields for Party Cityhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=93 On Create Update CF for fmpilot2 Blank Enabled [Up] [Down] 29http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=29 2A Update Custom Fields for Ross Dress For Lesshttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=29 On Create Update CF for Ros Blank Enabled [Up] [Down] 14http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=14 2A Update Custom Fields for Starbucks Corporationhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=14 On Create Update CF for Starbucks Blank Enabled [Up] [Down] 13http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=13 2A Update Custom Fields for Target Corporationhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=13 On Create Update CF for Target Blank Enabled [Up] [Down] 15http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=15 2A Update Custom Fields for Walgreenshttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=15 On Create Update CF for
Re: [rt-users] Running scrips
Of I could do this at the end of the commit for every scrip that is updating
the CF's.
# if
(RT::Action::RetriveDataFromRapidTrax::Prepare($self-TicketObj))
# {
# RT::Action::RetriveDataFromRapidTrax::Commit()
# }
If I do that how would I pass the ticket object to that external module?
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.commailto:cstep...@copesan.com
www.copesan.comhttp://www.copesan.com/
Servicing North America with Local Care
From: rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bryon Baker
Sent: Tuesday, March 25, 2014 2:12 PM
To: RT Users (rt-users@lists.bestpractical.com)
Subject: Re: [rt-users] Running scrips
Is there a way to force a scrip to commit immediately? Or have the last scrip
prepare after the commit has happened on all the other scrips?
When I watch the log I see commits happening after all scrips have been
prepared.
Thanks
Bryon Baker
Network Operations Manager
Copesan - Specialists in Pest Solutions
800-267-3726 * 262-783-6261 ext. 2296
bba...@copesan.commailto:cstep...@copesan.com
www.copesan.comhttp://www.copesan.com/
Servicing North America with Local Care
From:
rt-users-boun...@lists.bestpractical.commailto:rt-users-boun...@lists.bestpractical.com
[mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Bryon Baker
Sent: Tuesday, March 25, 2014 1:35 PM
To: RT Users
(rt-users@lists.bestpractical.commailto:rt-users@lists.bestpractical.com)
Subject: [rt-users] Running scrips
Need help figuring out how scrips fire.
I have the following scrips most scrips are custom actions and all work using
the rt-crontool. The issue I am have is the last scrip depends on the previous
scrip changing CF which seems to be the problem. Scrip 3A Retrieve Items from
RapidTrax depends on the previous scrips to change CF I have the 3A Retrieve
Items from RapidTrax outputting a debug log of what the CF are set to at start
time and at that time they are all blank but if I open the ticket the fields
have values and if I run the scrip using the rt-crontool after viewing the
ticket then it will do the work needed.
I have set these scrips up using the normal mode and the batch mode and I have
used custom actions and custom conditions. If was comparing this to a database
it like the commit commands needs to be executed.
Is there a timer that I need to set to wait for?
Is there a commit command I need to use?
54http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=54
2A Update Custom Fields Emails from
Scalerthttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=54
On Create
Update CF for Scalert
Blank
Enabled
[Up] [Down]
83http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=83
2A Update Custom Fields for Big
Lotshttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=83
On Create
Update CF for BigLots
Blank
Enabled
[Up] [Down]
16http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=16
2A Update Custom Fields for Emails From
Tjxhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=16
On Create
Update CF for Tjx
Blank
Enabled
[Up] [Down]
38http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=38
2A Update Custom Fields for Family
Dollarhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=38
On Create
Update CF for SmsAssist
Blank
Enabled
[Up] [Down]
91http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=91
2A Update Custom Fields for
Gnchttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=91
On Create
Update CF for GNC
Blank
Enabled
[Up] [Down]
17http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=17
2A Update Custom Fields for Home
Depothttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=17
On Create
Update CF for RusComp
Blank
Enabled
[Up] [Down]
92http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=92
2A Update Custom Fields for Jack In The
Boxhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=92
On Create
Update CF for Corrigo
Blank
Enabled
[Up] [Down]
56http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=56
2A Update Custom Fields for Message from
Spectrumhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=56
On Create
Update CF for Spectrum
Blank
Enabled
[Up] [Down]
94http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=94
2A Update Custom Fields for
Nhaschoolshttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=94
On Create
Update CF for Nhaschools
Blank
Enabled
[Up] [Down]
93http://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=93
2A Update Custom Fields for Party
Cityhttp://testhelpdesk.copesan.com/rt/Admin/Scrips/Modify.html?id=93
On Create
Update CF for fmpilot2
Blank
Enabled
Re: [rt-users] New UX for RT: REST 2.0, json, and what?
Hi Alex, Wallace, Thanks for the help, we finally got RESTv2 working. Hi Felipe, Have you made any progress? As we agreed I answer here: - so far we have create a devel 4.2 environment, - got the new rest api working, - earlier we had decided angularjs, - we are just choosing IDE: there was Eclipse and Netbeans on the list, Netbeans seems to win. - we are considering debugging related things (ie: coding habits), since the cross-browser debugging needs some special care. - we have to choose a place for project communication, since you and Frank expressed your interest in contributing. If you have any better idea for any item of this list, let us know please. Any advice is appreciated. Ákos From: Felipe C. do R. Pinto felipe...@gmail.com Date: 22 Mar 2014 21:29 Subject: Re: [rt-users] New UX for RT: REST 2.0, json, and what? To: akos.to...@docca.hu Cc: Hi Ákos, I would like to join. Have you made any progress? Best regards, Felipe On Tue, Mar 25, 2014 at 4:56 PM, Wallace Reis wr...@bestpractical.comwrote: On 12/03/14, 4:33 PM, Alex Vandiver wrote: It is now published at https://github.com/bestpractical/rtx-rest -- it also requires the RT branch https://github.com/bestpractical/rt/tree/4.2/support-rest-v2 FYI, we just merged the required changeset into 4.2-trunk. Cheers, -- Wallace Reis/wreis Software Engineer Best Practical Solutions -- RT Training - Dallas May 20-21 http://bestpractical.com/training -- RT Training - Dallas May 20-21 http://bestpractical.com/training
[rt-users] Upgrade
I just upgrade from 4.2.0 to 4.2.3 I thought this was going to fix the auto fill for email addresses when forwarding messages. Was this not true? Did I miss something? Because it still does not work. Thanks for the help Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 bba...@copesan.commailto:cstep...@copesan.com www.copesan.comhttp://www.copesan.com/ Servicing North America with Local Care -- RT Training - Dallas May 20-21 http://bestpractical.com/training
Re: [rt-users] Upgrade
On Wed, 2014-03-26 at 02:20 +, Bryon Baker wrote: I just upgrade from 4.2.0 to 4.2.3 I thought this was going to fix the auto fill for email addresses when forwarding messages. Was this not true? Did I miss something? This is not true. I don't believe we've ever said that 4.2.3 does that. The branch is still pending review. You can apply the patch to your local instance if you'd like: https://github.com/bestpractical/rt/commit/7d100f10.patch - Alex -- RT Training - Dallas May 20-21 http://bestpractical.com/training
