[rt-users] RT.Articles table doesn't exist

2014-04-01 Thread GARCIA PEREZ, Alberto (Alberto)** CTR **
Hi, After upgrading my RT from 3.6.6 to 4.0.4 the rt.log displays the next warning: [Tue Apr 1 13:43:24 2014] [warning]: DBD::mysql::st execute failed: Table 'rt4.Articles' doesn't exist at /usr/local/share/perl/5.14.2/DBIx/SearchBuilder/Handle.pm line 589.

Re: [rt-users] RT.Articles table doesn't exist

2014-04-01 Thread Alex Vandiver
On Tue, 2014-04-01 at 14:04 +, GARCIA PEREZ, Alberto (Alberto)** CTR ** wrote: After upgrading my RT from 3.6.6 to 4.0.4 the rt.log displays the next warning: Why upgrade to 4.0.4, which has published security vulnerabilities, rather than 4.0.19? [Tue Apr 1 13:43:24 2014] [warning]:

Re: [rt-users] User email accounts

2014-04-01 Thread Kevin Falcone
On Fri, Mar 28, 2014 at 10:10:25PM -0400, Steven Hopps wrote: I've recently changed the domain name of my server from pride-techs.com to pridetechdesign.com and I started getting errors in RT because of the mismatch with the emails in the user accounts. So I edited the users to update the

Re: [rt-users] Predefined search for tickets referring to article | Group rights

2014-04-01 Thread Kevin Falcone
On Fri, Mar 28, 2014 at 02:24:44AM -0700, rt4 wrote: Kevin Falcone-2 wrote What RT version. What rights do Privileged users have on the Admin Class. RT version 4.2.3. After some more feedback from the privileged users, it's likely that the search stopped working in October or November

[rt-users] Notify ticket owner when updated by email

2014-04-01 Thread CLOSE Dave
When a user replies to RT's email about a ticket, the ticket is updated. But on my installation (RT 4.2), the owner is not notified. How can the owner become quickly aware of such an update? Am I missing a configuration variable or do I need to add or modify a scrip? -- Dave Close -- RT

Re: [rt-users] Notify ticket owner when updated by email

2014-04-01 Thread Jok Thuau
On Apr 1, 2014, at 5:27 PM, CLOSE Dave dave.cl...@us.thalesgroup.com wrote: When a user replies to RT's email about a ticket, the ticket is updated. But on my installation (RT 4.2), the owner is not notified. How can the owner become quickly aware of such an update? Am I missing a