On Fri, Mar 28, 2014 at 02:24:44AM -0700, rt4 wrote: > Kevin Falcone-2 wrote > > What RT version. What rights do Privileged users have on the Admin > > Class. > > RT version 4.2.3. After some more feedback from the privileged users, > it's likely that the search stopped working in October or November > (i.e. either when we moved over from 4.0 to 4.2, or updated to 4.2.1). > There has been no altering of permissions during this period. > > Privileged users have no rights on the Admin Class.
Run the attached script on your box as perl -I/opt/rt4/lib testlinks (or wherever RT's libraries are) both with no arguments and again with the first argument being the name of one of the users who cannot see the articles. I suspect the problem is in normalization of a:4 into fsck.com-article://example.com/article/1 and you may just want to hardcode the longer link for your permissionless users. -kevin
use RT -init;
my $username = shift||'root';
my $currentuser = RT::CurrentUser->new();
my ($id,$msg) = $currentuser->Load($username);
unless ($id) { die "Unable to load $currentuser: $msg" }
my $tickets = RT::Tickets->new($currentuser);
$tickets->FromSQL("RefersTo = 'a:4'");
print $tickets->BuildSelectQuery;
pgpYWxUUPE4xo.pgp
Description: PGP signature
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