[rt-users] Editing articles

Hi, Is it possible edit articles in html full text editor? Current content editor for big articles is not usable. How switch field from in-line editor to full text editor? -- Best regards, Arkady Glazov http://globster.ru -- RT Training - Dallas May 20-21 http://bestpractical.com/training

[rt-users] rt postfix 302 error

hello! i have installed request tracker version 4.0.19 and installed postfix for local use only. I seem to encounter a 302 error in my mail log whenever i try to send a email to my rt server. Below is a summary of my files configuration. How do I overcome the error 302? Need help desperately...

Re: [rt-users] Forwarded messages is missing

Attachments corrupt only if the file name of attachement in th non-latin characters. Cyrillic symbols kill mime type & file name in out-side forwarding. -- Best regards, Arkady Glazov http://globster.ru 2014-04-15 19:56 GMT+04:00 Arkady Glazov : > I use last version RT. 4.2.3 with mod_perl and

Re: [rt-users] RT Cron Ticket Creation

Sorry that was a typo when I put the code into this forum - i'd closed the .sh file when so I couldnt copy and paste. I have corrected the code in my question. -- View this message in context: http://requesttracker.8502.n7.nabble.com/RT-Cron-Ticket-Creation-tp57232p57235.html Sent from the Requ

Re: [rt-users] Date picker - Monday first?

Am 16.04.2014 10:38, schrieb Andreas Heinlein: > Hello, > > ist it possible to set the date picker for date fields (Started, Due, > ...) so that it uses a "Monday first" calendar view? > > Thanks, > Andreas If you add the js files [1] and [2] to RT as described here [3] (replacing CSS with JS) y

Re: [rt-users] RT Cron Ticket Creation

On 16.04.2014 11:48, tcamish wrote: > /opt/rt3/bin/rt create -t ticket \ > set subject='Ticket Subject Here' \ > set priority=10 \ > set queue='Queue Name Here' \ > set CF-'Priority'='Priority Level Here' \ > set text='Ticket Body Text Here.' \ > set CF-'Custom Field 1'='Value 1" \ > set CF-'Custom

[rt-users] RT Cron Ticket Creation

Morning All, I have a cron job that runs a .sh file to create a ticket. Previously it has worked fine with no issues however we have recently changed our custom fields (added one), so I updated the .sh file to reflect the new custom field - code below. /opt/rt3/bin/rt create -t ticket \ set subje

[rt-users] Template, adding multiple depends-on dependencies

Hi I'm trying to create a template to spawn linked tickets in a different queue, using the extension with the same name! I'm stuck trying to create multiple dependencies. In this example I've set up below, I need to define a Site ID before I can get

[rt-users] Date picker - Monday first?

Hello, ist it possible to set the date picker for date fields (Started, Due, ...) so that it uses a "Monday first" calendar view? Thanks, Andreas -- RT Training - Dallas May 20-21 http://bestpractical.com/training

Re: [rt-users] create a new ticket

Hi, If I'm not mistaken you need to change the permission settings for each user under the Global Configuration tab. Best regards, Alex -- View this message in context: http://requesttracker.8502.n7.nabble.com/create-a-new-ticket-tp57228p57229.html Sent from the Request Tracker - User mailin

[rt-users] create a new ticket

Hi___ we are unable to create a new ticket when users is login, error is could not open a queue. when root is login are able to create a new ticket. Thanks. Vinod -- RT Training - Dallas May 20-21 http://bestpractical.com/training