Re: [rt-users] User/Summary.html not showing CF's

New fields need to be added explicitly on the User Summary page. As far as I know, it's not a rights issue. Does changing the $UserSummaryExtraInfo config value solve your problem? Personally I try to debug rights issues by determining and then inspecting the relevant code. There are probably m

Re: [rt-users] Some users can't see comment / editor box?

If only some users are affected then it's almost definitely a browser issue, as RT doesn't alter its output per browser to my knowledge (unless RT thinks it's a mobile browser). Clearing browser caches may help. On 11/07/2014 3:23 am, "Jeff Blaine" wrote: > We're experiencing something odd with

Re: [rt-users] Query

Update to question It looks like I should be able to do this using the Session table. If this is true is there a definition for the blob somewhere? Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 bba...@copesan.com

[rt-users] User/Summary.html not showing CF's

I've defined some User CF's, I've enabled the CFs & given Everyone 'SeeCustomField' permission via global user permissions When a NonPrivileged user logs in - they cannot se

[rt-users] Query

Hello All Is it possible to write a query to see who is logged into RequestTrack? And if so can I get some hints as to how? Thanks in advance for the help. Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 bba...@copesan.com

Re: [rt-users] Some users can't see comment / editor box?

Shot in the dark: Check if the users have Ad Block Plus or similar. On Thu, Jul 10, 2014 at 12:23 PM, Jeff Blaine wrote: > We're experiencing something odd with 4.2.x (upgrade from > 3.8.17) where SOME users cannot see the text editor box upon, > for example, clicking Comment. > > This is occu

[rt-users] Some users can't see comment / editor box?

We're experiencing something odd with 4.2.x (upgrade from 3.8.17) where SOME users cannot see the text editor box upon, for example, clicking Comment. This is occuring, for *those affected users*, with Firefox on OSX, Firefox + Chrome + IE on Windows. For other users, using what I understand to be

[rt-users] Where are user prefs stored?

Where are user preferences stored? I can't find them in the database. RT 4.2.5 -- Jeff Blaine kickflop.net PGP/GnuPG Key ID: 0x0C8EDD02 -- RT Training - Boston, September 9-10 http://bestpractical.com/training