[rt-users] RSS feeds on transactions and custom field links
Hi! Tried to search for info and found nothing useful. As its relatively easy to create RSS feed on tickets, is there anyway on RT using its own tools to create feed of transactions? Something like - date/time user x made an action on ticket id with subject xyz. That would be really helpful to track what is happening Another question is about linking to external systems. As id like to create link (custom field with some value seems only option) to external system (SCCM reports in this case) from assets. Can I use asset name as part of link value? One solution would be scrip to replicate value of Name to custom field every time it changes, but more elegant would be using value of Name directly. Mikko Talvenmaa IT System Specialist -- RT Training - Boston, September 9-10 http://bestpractical.com/training
[rt-users] a configuration manager/plugin for RT
Am I correct in thinking that there is no easy way to transfer configuration changes from one RT installation (test/dev) to another (prod) ? Unless someone has already written a plugin that will programmatically apply sets of configuration changes, (or, silicon gods willing, it could diff installations?) I find myself doing an awful lot of configuration as I learn RT and set it up for different groups with different needs within our company -- and I realized with dismay that I'm going to have to build up a clean install and re-do only the required configs for a production version... Not having kept a log of what I tried and marking those attempts that worked, it's going to be a bit of a slog. So, are there any suggestions or best practice references that anyone can give ? thanks al; -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] a configuration manager/plugin for RT
Well if you were using Puppet there's a Request Tracker module, 'puppet module search darin-rt', which you could utilize for many aspects to setting up RT, package and plugin installation, creating queues, groups, etc. Currently it doesn't manage things configurations like RT_SiteConfig.pm, beyond ensuring correct permissions, but extending it for that wouldn't be difficult. The module fully supports openSUSE/SLES systems but I'll gladly access pull requests if someone what's to extend it, which should be straight forward. -- Later, Darin On Tue, Jul 15, 2014 at 9:04 AM, Al Joslin allen.jos...@gmail.com wrote: Am I correct in thinking that there is no easy way to transfer configuration changes from one RT installation (test/dev) to another (prod) ? Unless someone has already written a plugin that will programmatically apply sets of configuration changes, (or, silicon gods willing, it could diff installations?) I find myself doing an awful lot of configuration as I learn RT and set it up for different groups with different needs within our company -- and I realized with dismay that I'm going to have to build up a clean install and re-do only the required configs for a production version... Not having kept a log of what I tried and marking those attempts that worked, it's going to be a bit of a slog. So, are there any suggestions or best practice references that anyone can give ? thanks al; -- RT Training - Boston, September 9-10 http://bestpractical.com/training -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] rt-users Digest, Vol 124, Issue 14
Hi Al, I tried to record/replay operations with Selenium IDE. Adding stuff like creating queues, groups, and custom fields worked well, assigning privileges was much trickier. HTH, Gabriele - Message: 5 Date: Tue, 15 Jul 2014 09:04:57 -0400 From: Al Joslin allen.jos...@gmail.com To: rt-users@lists.bestpractical.com Subject: [rt-users] a configuration manager/plugin for RT Message-ID: 27070f64-0144-4979-8eee-d3059ff5d...@gmail.com Content-Type: text/plain; charset=us-ascii Am I correct in thinking that there is no easy way to transfer configuration changes from one RT installation (test/dev) to another (prod) ? Unless someone has already written a plugin that will programmatically apply sets of configuration changes, (or, silicon gods willing, it could diff installations?) I find myself doing an awful lot of configuration as I learn RT and set it up for different groups with different needs within our company -- and I realized with dismay that I'm going to have to build up a clean install and re-do only the required configs for a production version... Not having kept a log of what I tried and marking those attempts that worked, it's going to be a bit of a slog. So, are there any suggestions or best practice references that anyone can give ? thanks al; -- RT Training - Boston, September 9-10 http://bestpractical.com/training
[rt-users] Recall: rt-users Digest, Vol 124, Issue 14
Franzini, Gabriele [Nervianoms] would like to recall the message, rt-users Digest, Vol 124, Issue 14. -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] a configuration manager/plugin for RT
Hi Al, I tried to record/replay operations with Selenium IDE. Adding stuff like creating queues, groups, and custom fields worked well, assigning privileges was much trickier. HTH, Gabriele - Message: 5 Date: Tue, 15 Jul 2014 09:04:57 -0400 From: Al Joslin allen.jos...@gmail.com To: rt-users@lists.bestpractical.com Subject: [rt-users] a configuration manager/plugin for RT Message-ID: 27070f64-0144-4979-8eee-d3059ff5d...@gmail.com Content-Type: text/plain; charset=us-ascii Am I correct in thinking that there is no easy way to transfer configuration changes from one RT installation (test/dev) to another (prod) ? Unless someone has already written a plugin that will programmatically apply sets of configuration changes, (or, silicon gods willing, it could diff installations?) I find myself doing an awful lot of configuration as I learn RT and set it up for different groups with different needs within our company -- and I realized with dismay that I'm going to have to build up a clean install and re-do only the required configs for a production version... Not having kept a log of what I tried and marking those attempts that worked, it's going to be a bit of a slog. So, are there any suggestions or best practice references that anyone can give ? thanks al; -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] a configuration manager/plugin for RT
Hi Al, I'm in the same situation and I'm looking for something to transfer configuration for one instance to another. I've found that RT comes with a tool apparently intended to do that : rt-dump-metadata https://bestpractical.com/docs/rt/4.2/rt-dump-metadata.html I've just made a little test right now and have a lot of errors/warnings, don't now if it is full compatible with 4.2 Rémi 2014-07-15 15:04 GMT+02:00 Al Joslin allen.jos...@gmail.com: Am I correct in thinking that there is no easy way to transfer configuration changes from one RT installation (test/dev) to another (prod) ? Unless someone has already written a plugin that will programmatically apply sets of configuration changes, (or, silicon gods willing, it could diff installations?) I find myself doing an awful lot of configuration as I learn RT and set it up for different groups with different needs within our company -- and I realized with dismay that I'm going to have to build up a clean install and re-do only the required configs for a production version... Not having kept a log of what I tried and marking those attempts that worked, it's going to be a bit of a slog. So, are there any suggestions or best practice references that anyone can give ? thanks al; -- RT Training - Boston, September 9-10 http://bestpractical.com/training -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] Query
From: Bryon Baker It looks like I should be able to do this using the Session table. If this is true is there a definition for the blob somewhere? If you store your sessions in the RT DB as I do you can get a list of sessions: mysql select id, LastUpdated from sessions; In any case you can always parse RT Session blobs using the rt session viewer: http://bestpractical.com/docs/rt/4.2/rt-session-viewer.html cheers, ram -- RT Training - Boston, September 9-10 http://bestpractical.com/training
[rt-users] (no subject)
how many rats dallar Howmuch riyals What is dallar minutes-- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] Query
Is there a way to tie a session id to a user? Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 • 262-783-6261 ext. 2296 bba...@copesan.commailto:cstep...@copesan.com www.copesan.comhttp://www.copesan.com/ Servicing North America with Local Care From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Ram Sent: Tuesday, July 15, 2014 11:07 AM To: rt-users Subject: Re: [rt-users] Query From: Bryon Baker It looks like I should be able to do this using the Session table. If this is true is there a definition for the blob somewhere? If you store your sessions in the RT DB as I do you can get a list of sessions: mysql select id, LastUpdated from sessions; In any case you can always parse RT Session blobs using the rt session viewer: http://bestpractical.com/docs/rt/4.2/rt-session-viewer.html cheers, ram -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] Query
Ok let’s try a different approach create a custom field that the user needs to check to have tickets assigned. If I do this I need to display to the administrator who has the boxed checked and who does not. I cannot find any search screen that allow searching the users and displaying a custom user fields in a list. Can this be done via a callback and displayed like the quick search areas are? If so I would need a lot of help with building that functionally. I have not succeeded at build a callback that works yet. Thanks Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 • 262-783-6261 ext. 2296 bba...@copesan.commailto:cstep...@copesan.com www.copesan.comhttp://www.copesan.com/ Servicing North America with Local Care From: rt-users [mailto:rt-users-boun...@lists.bestpractical.com] On Behalf Of Ram Sent: Tuesday, July 15, 2014 11:07 AM To: rt-users Subject: Re: [rt-users] Query From: Bryon Baker It looks like I should be able to do this using the Session table. If this is true is there a definition for the blob somewhere? If you store your sessions in the RT DB as I do you can get a list of sessions: mysql select id, LastUpdated from sessions; In any case you can always parse RT Session blobs using the rt session viewer: http://bestpractical.com/docs/rt/4.2/rt-session-viewer.html cheers, ram -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] Query
Examine the output of rt-session-viewer. Is there a way to tie a session id to a user? It looks like I should be able to do this using the Session table. If this is true is there a definition for the blob somewhere? If you store your sessions in the RT DB as I do you can get a list of sessions: mysql select id, LastUpdated from sessions; In any case you can always parse RT Session blobs using the rt session viewer: http://bestpractical.com/docs/rt/4.2/rt-session-viewer.html cheers, ram -- RT Training - Boston, September 9-10 http://bestpractical.com/training
[rt-users] Help with setting RT Due Date
I have a need to prompt the user for the desired need by date at ticket creation. I did not see how to use the RT due date so I created a field called Need-By-Date and set it up as Mandatory and Select Date. I need to set the RT Due Date to this value and I keep getting errors of various kinds. I did look through the wiki and found AddDays, etc. functions but really did not see anything that would achieve this. Can you help? Thanks Joe Joe Kirby , Assistant Vice President, Business Systems Division of Information Technology (DoIT) Support Response - http://www.umbc.edu/doit Administration 627 Office - 410-455-3020 Email - ki...@umbc.edu -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] User/Summary.html not showing CF's
I don't think it's possible to adjust visible custom fields per user group on user summary pages out of the box. You could modify the user summary page code to not show custom fields of a certain name or group type, and/or for users in a certain group. There is some RT_Config setting to group custom fields, which may or may not be of use in doing the above. On 12/07/2014 4:04 am, Al Joslin allen.jos...@gmail.com wrote: Yes, changing the $UserSummaryExtraInfo did make the fields visible, thanks My problem at this point is that I have two classes of users - customers: which have need of many custom fields on their records, and staff: who should not have any of those fields shown How can I hide those custom fields when displaying Staff records ? thanks Al; On Jul 10, 2014, at 8:49 PM, Alex Peters a...@peters.net wrote: New fields need to be added explicitly on the User Summary page. As far as I know, it's not a rights issue. Does changing the $UserSummaryExtraInfo config value solve your problem? Personally I try to debug rights issues by determining and then inspecting the relevant code. There are probably more efficient ways. On 11/07/2014 6:03 am, Al Joslin allen.jos...@gmail.com wrote: I've defined some User CF's, I've enabled the CFs given Everyone 'SeeCustomField' permission via global user permissions When a NonPrivileged user logs in - they cannot see their own custom fields When a Privileged user logs in - they cannot see their own custom fields, nor those of Non-Privileged users What am I doing wrong, and how do I debug Rights problems ? Thanks Al; -- RT Training - Boston, September 9-10 http://bestpractical.com/training -- RT Training - Boston, September 9-10 http://bestpractical.com/training
Re: [rt-users] a configuration manager/plugin for RT
Please report these errors and warnings, because anything that ships directly with RT 4.2 should definitely be fully supported by RT 4.2. On 16/07/2014 12:48 am, Rémi mire...@gmail.com wrote: Hi Al, I'm in the same situation and I'm looking for something to transfer configuration for one instance to another. I've found that RT comes with a tool apparently intended to do that : rt-dump-metadata https://bestpractical.com/docs/rt/4.2/rt-dump-metadata.html I've just made a little test right now and have a lot of errors/warnings, don't now if it is full compatible with 4.2 Rémi 2014-07-15 15:04 GMT+02:00 Al Joslin allen.jos...@gmail.com: Am I correct in thinking that there is no easy way to transfer configuration changes from one RT installation (test/dev) to another (prod) ? Unless someone has already written a plugin that will programmatically apply sets of configuration changes, (or, silicon gods willing, it could diff installations?) I find myself doing an awful lot of configuration as I learn RT and set it up for different groups with different needs within our company -- and I realized with dismay that I'm going to have to build up a clean install and re-do only the required configs for a production version... Not having kept a log of what I tried and marking those attempts that worked, it's going to be a bit of a slog. So, are there any suggestions or best practice references that anyone can give ? thanks al; -- RT Training - Boston, September 9-10 http://bestpractical.com/training -- RT Training - Boston, September 9-10 http://bestpractical.com/training -- RT Training - Boston, September 9-10 http://bestpractical.com/training
