[rt-users] Adding Template content to the reply box

Hi all, I have just made 29 templates and made a custom field containing all the names of the templates. The user chooses the template, replies to a ticket and includes all the variables in the transaction content. However, they do not want it to work in this way. They want it to have this

Re: [rt-users] Adding Template content to the reply box

Sounds like you're after articles: https://www.bestpractical.com/docs/rt/latest/customizing/articles_introduction.html http://requesttracker.wikia.com/wiki/Articles On 17 July 2014 22:04, AJ aaron.mccar...@southwestern.ie wrote: Hi all, I have just made 29 templates and made a custom field

[rt-users] How can you use requestor info in custom field

When a ticket is emailed in I want the requestors location to be auto populated into my custom field location. My user profile automatically detects their location in their user profile -- View this message in context:

[rt-users] Daily report time worked

My boss wants a daily report of time worked from the tickets in RT. The problem is if the same ticket is worked on over a couple of days the report totals up the time worked field instead of the time worked on that day. For example lets say I opened a ticket Tuesday and I worked on it for 45

[rt-users] Custom Field values driving the contents of other custom fields

First, we are on RT 3.8.10 (I know, it's old!!!) and I searched google/listserv and the extensions list on BP's site and didn't find anything that looked like this... Is there functionality out there for RT that allows 1 custom field's value to dictate the values available in another custom

[rt-users] Help with setting RT Due Date

-- An HTML attachment was scrubbed... URL: http://lists.bestpractical.com/pipermail/rt-users/attachments/20140717/b04f8313/attachment-0001.html Subject: Digest Footer -- -- RT Training London, March 19-20 and Dallas May 20-21 http://bestpractical.com/training rt