Hello,
is it possible to define email templates for RT?
A little background information:
We use RT for order processes, and we have lots of messages that are nearly
same (e.g. ‘your order was shipped today with tracking No. 1234’ or ‘please pay
your invoice of XY € to bank account 12345 with
I'm still not seeing what I'm missing. I have a group called End Users I put
all my clients into. One user, Test User, is in End Users but has had
Privileged removed, Unprivileged has not been explicitly set either. The
permissions on each queue for End Users are: CreateTicket, ReplyToTicket,
As a super user:
1. primary top menu Admin Queues Select
2. select queue from list
3. secondary top menu Group Rights/User Rights
4. enter the name of the user/group into the text box on the left side
5. tick the appropriate rights on the right side
On 5 August 2014 22:37,
Hi,
I'm running the following:
Debian Wheezy RT 4.0.7 nginx fcgi
Up until the end of last week, RT had been very stable when running with
three rt4-fcgi backends. I would find that about every 3-4 months I would
have to restart RT as the fcgi processes had died and I was getting 502 bad
gateway
I just realized I forgot to include the Requestor permissions. Requestors can:
ReplyToticket, SeeCustomField, SeeQueue, ShowTicket, ModifyCustomField and
ModifyTicket
Stephen J. Cena
Supervisor/Systems Administrator - MIS/IT Dept
Quality Vision International
850 Hudson Ave
Rochester,NY 14620
Hi Alex
thank you for your response.
1. primary top menu Admin Queues Select
2. select queue from list
3. secondary top menu Group Rights/User Rights
till that step is ok I select the Group Rights
But when I try to enter any text on text box it will now allow to do
You need to enter the name of a group that you've already created, then
without pressing Enter, tick the appropriate rights, then press Save
Changes.
On 5 August 2014 23:48, niraj vara niraj.v...@gmail.com wrote:
Hi Alex
thank you for your response.
1. primary top menu Admin
