As a super user: 1. primary top menu > Admin > Queues > Select 2. select queue from list 3. secondary top menu > Group Rights/User Rights 4. enter the name of the user/group into the text box on the left side 5. tick the appropriate rights on the right side
On 5 August 2014 22:37, niraj vara <[email protected]> wrote: > Hi Alex > > I have RT 4.2.1 and I went to the setting of queue but not found > any option for User/Group. > > Can provide the exact sequence how to assign any User/Group to any queue. > > > > > > On Tue, Aug 5, 2014 at 9:43 AM, Alex Peters <[email protected]> wrote: > >> To give a particular user/group access to a particular queue, go into the >> settings for that queue and assign the appropriate rights for that >> user/group. >> >> Then, to ensure that that user/group cannot access other queues, remove >> the rights for those other queues. >> >> All users who can log into RT are part of the "Everyone" and "Privileged" >> groups. To ensure that a particular user/group cannot access one of your >> queues, you need to ensure that that queue is only accessible to a specific >> other group, not Everyone or Privileged. >> >> >> On 4 August 2014 18:35, niraj <[email protected]> wrote: >> >>> Hi >>> >>> I want to setup a queue for the particular User/Group. Means the any >>> particular User/Group only have the access right for that particular >>> queue >>> only. >>> >>> And that User/Group will not able to view or create any ticket on >>> other queue. >>> >>> How to achieve the same ?? Please guide for the same. >>> >>> >>> >>> -- >>> View this message in context: >>> http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182.html >>> Sent from the Request Tracker - User mailing list archive at Nabble.com. >>> -- >>> RT Training - Boston, September 9-10 >>> http://bestpractical.com/training >>> >> >> > > > -- > Niraj M. Vara > Linux Administrator > Mavenvista Pvt. Ltd. > > > "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON" >
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
