You need to enter the name of a group that you've already created, then without pressing Enter, tick the appropriate rights, then press Save Changes.
On 5 August 2014 23:48, niraj vara <[email protected]> wrote: > Hi Alex > > thank you for your response. > > > 1. primary top menu > Admin > Queues > Select > 2. select queue from list > 3. secondary top menu > Group Rights/User Rights > > till that step is ok I select the Group Rights > > But when I try to enter any text on text box it will now allow to do that > > and when cursor go to the text box it will goes to the the following > section only. > Add rights for this group > > > Where I can only select or deselect the check box oinly. > > Why this happened ??? and why not able to enter any text on text box ??? > > Please guide for the same. > > > > > > > On Tue, Aug 5, 2014 at 6:21 PM, Alex Peters <[email protected]> wrote: > >> As a super user: >> >> 1. primary top menu > Admin > Queues > Select >> 2. select queue from list >> 3. secondary top menu > Group Rights/User Rights >> 4. enter the name of the user/group into the text box on the left side >> 5. tick the appropriate rights on the right side >> >> >> >> On 5 August 2014 22:37, niraj vara <[email protected]> wrote: >> >>> Hi Alex >>> >>> I have RT 4.2.1 and I went to the setting of queue but not >>> found any option for User/Group. >>> >>> Can provide the exact sequence how to assign any User/Group to any queue. >>> >>> >>> >>> >>> >>> On Tue, Aug 5, 2014 at 9:43 AM, Alex Peters <[email protected]> wrote: >>> >>>> To give a particular user/group access to a particular queue, go into >>>> the settings for that queue and assign the appropriate rights for that >>>> user/group. >>>> >>>> Then, to ensure that that user/group cannot access other queues, remove >>>> the rights for those other queues. >>>> >>>> All users who can log into RT are part of the "Everyone" and >>>> "Privileged" groups. To ensure that a particular user/group cannot access >>>> one of your queues, you need to ensure that that queue is only accessible >>>> to a specific other group, not Everyone or Privileged. >>>> >>>> >>>> On 4 August 2014 18:35, niraj <[email protected]> wrote: >>>> >>>>> Hi >>>>> >>>>> I want to setup a queue for the particular User/Group. Means the >>>>> any >>>>> particular User/Group only have the access right for that particular >>>>> queue >>>>> only. >>>>> >>>>> And that User/Group will not able to view or create any ticket on >>>>> other queue. >>>>> >>>>> How to achieve the same ?? Please guide for the same. >>>>> >>>>> >>>>> >>>>> -- >>>>> View this message in context: >>>>> http://requesttracker.8502.n7.nabble.com/setup-queue-for-particular-user-tp58182.html >>>>> Sent from the Request Tracker - User mailing list archive at >>>>> Nabble.com. >>>>> -- >>>>> RT Training - Boston, September 9-10 >>>>> http://bestpractical.com/training >>>>> >>>> >>>> >>> >>> >>> -- >>> Niraj M. Vara >>> Linux Administrator >>> Mavenvista Pvt. Ltd. >>> >>> >>> "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON" >>> >> >> > > > -- > Niraj M. Vara > Linux Administrator > Mavenvista Pvt. Ltd. > > > "DON'T TELL ME THE SKY IS THE LIMIT, THERE ARE FOOTPRINTS ON THE MOON" >
-- RT Training - Boston, September 9-10 http://bestpractical.com/training
