Hi Elisabeth,
if you don't set a InitialPriority on the queue page, the priority of a
new created ticket is 0. As you didn't defined a mapping for 0 in
PriorityAsString config you get the 'unknown' priority.
Just add 'Aucun => 0' to your PriorityAsString config and everything
should be fine.
Chr
Thanks Kevin , check the items you suggested and now it works perfect.
I would like to know how I can configure 2 LDAP servers for authentication ? or
you may chain 'base' configuration file RT_SiteConfig . Include two databases
ldap
example
'base' ==> 'ou = people , dc = example, dc = co
Jonathan,
Have you reviewed the README file? It provides some examples for
configuring RT_SiteConfig.pm. I just recently got my External Auth up
and running this morning with some assistance from this group so I'm
trying to pay it forward: ). Maybe this will help:
http://search.cpan.org/dist/
Good morning,
I write this email because I installed Request Tracker 4.2.1 succesfully but I
have a trouble with external authentication.
I investigate about RT::Authen::ExternalAuth plugin homewever when I try to
compile RT_SiteConfig.pm throws some errors.
I think the reasons about my issue
Thanks Kevin , check the items you suggested and now it works perfect.
I would like to know how I can configure 2 LDAP servers for authentication ? or
you may chain 'base' configuration file RT_SiteConfig . Include two databases
ldap
example
ou = people , dc = example, dc = com
ou = people
Kevin,
I just reinstalled .23_01 - Double-checked that it was infact
ExternalAuth.pm .23_01 and yes, it is still working. Here are logs from
a successful login and thanks again:
[3696] [Tue Oct 7 16:33:47 2014] [debug]: Attempting to use external
auth service: My_LDAP
(/opt/rt4/local/plugi
You can also use the RT-crontool
/opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --search-arg "Put your
search Query here" --action RT::Action::ChangeQueue --action-arg "Queue to
change to" --transaction last --Verbos
Runs very fast and can handle all the tickets versus paging through h
Doh! Bad me. I actually did this search and even clicked the Bulk Update link
but didn't realize that the bulk options then appeared below the search
results. I thought the bulk ops were a no-op for me :)
Thanks, this worked like a charm
-Original Message-
From: rt-users [mailto:rt
On Tue, Oct 07, 2014 at 04:20:26PM +, Karres, Dean wrote:
> Hi,
>
> I am still demo-ing RT as a replacement for our aging home-built ticketing
> system. I currently have RT setup in parallel with our current system. All
> in-bound messages are copied. One goes to the active system and the
On Tue, Oct 07, 2014 at 04:20:26PM +, Karres, Dean wrote:
> I’m not sure what the best practice is here. What I want to do is a bulk move
> of all “new” tickets in our general queue who’s subject matches a pattern to
> another queue. Is that something best handled as a special perl script?
B
On Tue, Oct 07, 2014 at 11:46:57AM -0400, William Clarke wrote:
> Ouch, I apologize I missed that. I was initially using .23 release but then
> later installed the latest dev .23_01 in hopes all my problems would vanish.
> Well just reinstalled .23 just now and the logs I'm seeing might be a little
Hi,
I am still demo-ing RT as a replacement for our aging home-built ticketing
system. I currently have RT setup in parallel with our current system. All
in-bound messages are copied. One goes to the active system and the copy goes
to our RT test. In order to not confuse our user base I hav
Ouch, I apologize I missed that. I was initially using .23 release but
then later installed the latest dev .23_01 in hopes all my problems
would vanish. Well just reinstalled .23 just now and the logs I'm seeing
might be a little more interesting to us all. Oh and it really helps
when I add the
I swear I thought I had fixed the two nulls that were eaten by the wiki
formatting.
Thanks for the help, I often just need another set of eyes to look at
things.
On Tue, Oct 7, 2014 at 10:32 AM, Kevin Falcone
wrote:
> On Tue, Oct 07, 2014 at 10:09:32AM -0400, doug downham wrote:
> > looking at t
On Mon, Oct 06, 2014 at 01:44:07PM -0500, Julio Cesar Arevalo Blanco wrote:
> Plugin('RT::Authen::ExternalAuth');
> Set( @Plugins, qw(RT::Authen::ExternalAuth));
This is wrong. All it does is overwrite the first line with the
second line. Delete the second line.
> 'attr_match_li
On Mon, Oct 06, 2014 at 02:34:40PM -0400, William Clarke wrote:
> RT 4.2.7 and RT-Authen-ExternalAuth-0.23
0.23 or 0.23_01 the dev release?
Your log points to line 491
> [29370] [Mon Oct 6 18:20:02 2014] [error]: Couldn't create user wclarke:
> Could
> not set user info
> (/opt/rt4/local/plug
On Tue, Oct 07, 2014 at 03:49:31PM +0530, Ajay Kumar wrote:
> It removes that HTML tags while sending mails. Like I send mail via web
> following test
> "You may happy to know that RT is now working.
> Cheers,
> Ajai"
>
> following will be sent to user
> "You may happy to know that RT is now work
On Tue, Oct 07, 2014 at 11:45:38AM +0200, Olivier Lumineau wrote:
> >Also, did you already add RT::Extension::CommandByMail to Plugins in
> >your RT_SiteConfig.pm, before running make install?
>
> Yes but not correctly :-[
> I've added it like other plugins :
> Plugin('RT::Extension::CommandByMail
On Tue, Oct 07, 2014 at 10:09:32AM -0400, doug downham wrote:
> looking at the documentation for the two, it looks like the 3.8 template
> should
> still be valid in 4.2.6.
If I copy and paste that template into a new template in 4.2.8, after
resolving the missing module error (presented to me in
I'm slightly stumped here.
I'm trying to setup a user response survey with a token following the
instructions at
http://requesttracker.wikia.com/wiki/RemoteControlLimeSurvey2
Now, I know the instructions are written for 3.8. I'm running 4.2.6, but
looking at the documentation for the two, it looks
Hi guys!
I'm trying to move all customizations I did in our productive environment
to our test environment (on a clean, fresh installation).
I do not want to transfer the complete database because I dont need the
tickets (and all the other stuff like transactions, etc.). So I thought
the right
Hi,
Thanks for response.
On Mon, Oct 6, 2014 at 9:22 PM, Kevin Falcone
wrote:
> On Sat, Oct 04, 2014 at 11:26:27AM +0530, Ajay Kumar wrote:
> > rt4.2.1 with db.Then we are observing that HTML
> > comments/correspondence are not working.
>
> You're going to have to explain what "not working" mea
Le 06/10/2014 18:00, Kevin Falcone a écrit :
On Mon, Oct 06, 2014 at 10:03:59AM +0200, Olivier Lumineau wrote:
I'm trying to install CommandByMail Plugin and it's not working.
What version of RT?
Sorry for this missing...
It's RT 4.2.5
# make install
Installing /opt/rt4/local/plugins/R
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