Re: [rt-users] Graphical representation of open tickets
As far as I know, there is no possibility to draw line-charts with the built in charting functions. Also, the problem I have is calculating the number of open tickets per day. Is there a CLI-function which I could use? I need to know the number of open (not resolved and not rejected) at a specific day! Greetings, Markus-- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
[rt-users] GitHub "ticket" system -
I have a customer that uses github as a ticket system. I want to suck those into RT so our NOC can use the same tool for every customer. I've seen some scripts but I've not really seen one that does it. Am I missing something? Need to research more? Thanks again to everyone on this list. -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Graphical representation of open tickets
What's wrong with the included Chart.html? https://rtserver/Search/Chart.html -- View this message in context: http://requesttracker.8502.n7.nabble.com/Graphical-representation-of-open-tickets-tp58889p58892.html Sent from the Request Tracker - User mailing list archive at Nabble.com. -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Graphical representation of open tickets
I asked the developer of RTx::Timeline, but he says he's not using RT anymore. I would be very keen to get Timeline up to date as we found it excellent with RT3, though i fear my ability to contribute might not be that great. I was planning to take a look at it to see how out of my depth it was w. On 23/10/14 16:41, Emmanuel Lacour wrote: On Thu, Oct 23, 2014 at 03:04:29PM +0200, markus.wildb...@eu.magna.com wrote: Hi there! Has anybody done a graphical representation (line graph) of open tickets over time? Our management forced me to create such a representation. I'm looking for a tool doing this graphing, having an x-axis as timeline and a graph for "Created", "Resolved" and "Open Tickets" per day (per queue, per user?!) Before I start to code these things I wanted to ask you, if there are maybe some snippets of code which I could use. Has anybody done such things before? I know two extensions: - RT::Extension::JSGantt: not really fit your needs but may be a base for coding - RTx::Timeline looks close to your needs, but pretty outdated/unmaintained -- --- Richard Wood (Woody) Managing Director Wild Thing Safaris Ltd. PO BOX 34514 DSM Office: +255 (0) 222 617 166 Office Mobile: +255 (0) 773 503 502 Direct: +255 657 799 468 Skype: woody1tz http://wildthingsafaris.com -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
Re: [rt-users] Graphical representation of open tickets
On Thu, Oct 23, 2014 at 03:04:29PM +0200, markus.wildb...@eu.magna.com wrote: >Hi there! > >Has anybody done a graphical representation (line graph) of open tickets >over time? Our management forced me to create such a representation. >I'm looking for a tool doing this graphing, having an x-axis as timeline >and a graph for "Created", "Resolved" and "Open Tickets" per day (per >queue, per user?!) > >Before I start to code these things I wanted to ask you, if there are >maybe some snippets of code which I could use. >Has anybody done such things before? > I know two extensions: - RT::Extension::JSGantt: not really fit your needs but may be a base for coding - RTx::Timeline looks close to your needs, but pretty outdated/unmaintained -- Easter-eggs Spécialiste GNU/Linux 44-46 rue de l'Ouest - 75014 Paris - France - Métro Gaité Phone: +33 (0) 1 43 35 00 37- Fax: +33 (0) 1 43 35 00 76 mailto:elac...@easter-eggs.com - http://www.easter-eggs.com -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
[rt-users] Graphical representation of open tickets
Hi there! Has anybody done a graphical representation (line graph) of open tickets over time? Our management forced me to create such a representation. I'm looking for a tool doing this graphing, having an x-axis as timeline and a graph for "Created", "Resolved" and "Open Tickets" per day (per queue, per user?!) Before I start to code these things I wanted to ask you, if there are maybe some snippets of code which I could use. Has anybody done such things before? Greetings, Markus-- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
[rt-users] Requestor Last Response
In search, is there a way of determining if the last response of a ticket was from a requestor, and also when their last response was? signature.asc Description: OpenPGP digital signature -- RT Training November 4 & 5 Los Angeles http://bestpractical.com/training
