William,
thank you for your input.
I tried what you suggested and it gave me the following error:
http://requesttracker.8502.n7.nabble.com/file/n58916/rtupgrade.png
I would be grateful for some advice on what the problem may be.
I tried looking at the debug log but I get no file or directory when
Dear community,
Is there anyone who can help me on this?
Best regards,
Rinke
On Wed, Oct 29, 2014 at 9:51 AM, Rinke Colen rco...@experty.com wrote:
L.S.
I have set up user accounts for IT staff, but not for any other
people. There is no LDAP or other directory integration. We have only
Hi Rinke,
I'm not sure if this is possible.
Is it absolutely necessary that customers be able to login to see their
tickets ?. If not you could just edit the Templates to remove any URL Links
to your system thus avoiding any confusion.
Alternatively, if you have a relatively small number of
On Mon, Nov 03, 2014 at 03:22:13AM -0700, Vas wrote:
thank you for your input.
I tried what you suggested and it gave me the following error:
http://requesttracker.8502.n7.nabble.com/file/n58916/rtupgrade.png
I would be grateful for some advice on what the problem may be.
I assume you've
On Mon, Oct 20, 2014 at 11:01:20AM -0400, Root Kev wrote:
The issue is when some who is an adminCC on a support queue then forwards the
ticket email (without removing the ticket number) to a engineering queue
email,
I understand your use case, I was explaining why RT itself has the
behavior
On Mon, Oct 20, 2014 at 10:29:10AM -0400, rjandric via rt-users wrote:
The screenshots seemed to be wrong in my last post, but here they are:
http://requesttracker.8502.n7.nabble.com/file/n58872/Screen_Shot_AfterHrs.png
On Wed, Oct 22, 2014 at 10:24:07AM -0700, advansuper wrote:
This system has been in place and setup by another user previously, however,
when a requester responds to just h...@support.domain.com the ticket owner
or the tech responding to the ticket does not get any email alerts of
replies
On Wed, Oct 22, 2014 at 01:21:05PM -0700, wrender wrote:
- If we manually resolve a ticket, this should send out one email template
- If there is an aged ticket, we want it to auto resolve, and then send out
a different custom template (I can get the tickets to auto resolve no
problem with
On Thu, Oct 23, 2014 at 01:21:27PM +1100, Chris Herrmann wrote:
Yes you can do this on a per queue basis. My term for this is per queue
branding - I'm not sure if there's an official term for it. A disclaimer -
Most of the things in the Queue Admin page (such as the subject tag)
are referred to
On Thu, Oct 23, 2014 at 12:28:34PM +0100, Ricky Burgin wrote:
In search, is there a way of determining if the last response of a
ticket was from a requestor, and also when their last response was?
Do you mean to search on it or to see it displayed in the search
results?
If the former, not
On Wed, Oct 29, 2014 at 05:45:11PM +, Todd French wrote:
The automated systems addresses show up in the user list and I tried removing
the email field from those entries but RT is still attempting to deliver the
autoreply.
This is the standard solution and works quite well for us.
You
On Wed, Oct 29, 2014 at 09:51:41AM +0100, Rinke Colen wrote:
Customers create tickets by sending an email. The automated response
contains a link to the ticket. When the requestor follows that link,
they are required to log in. Since they don't have a user account they
can't.
How can I
Hi,
By adding Custom condition script on script as below helped me on
restricting sending mails to particular domain. May be this will help !!
-
my @allowList = (
'support at in.fcm.travel'
);
my $transactionType =
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