Hi,
Thanks for your reply
I'm fairly new RT an my perl skills at not to good either.
How would I go about outputting this in a template?
--
Thomas
> On 17. des. 2014, at 00.28, Alex Peters wrote:
>
> You're getting an RT::Links instance, which is an iterator. I've used
> something like t
When you modify the colours for other page elements, do you see the CSS in
the Custom CSS text field changing accordingly?
I guess that the "div#header" custom CSS definition might have been removed.
Does adding "div#header { }" to your custom CSS solve the problem?
On 16 December 2014 at 03:53,
The "One-time Cc" list is constructed by collecting all of the addresses
related to all of the ticket's transactions and then removing addresses
belonging to requestors.
Is someone still regularly CC-ing this departed user in new tickets?
Alternatively (although I'm not sure that this is relevant)
You're getting an RT::Links instance, which is an iterator. I've used
something like this with success:
Related ticket IDs: {
my @refers_to_ids;
my $refers_to = $Ticket->RefersTo;
while (my $link = $refers_to->Next) {
next unless $link->BaseURI->IsLocal; # skip over non-ticket links
On Dec 15, 2014, at 5:07 PM, Alex Vandiver wrote:
> I've just verified that all of BPS' packages that we list on the
> Extensions page contain an INSTALLATION section which is up-to-date,
> which I believe removes any necessity for common knowledge.
...
> Do you think that that, combined with
> ht
=> 1,
> Indexed=> 1,
> Column => 'ContentIndex',
> Table => 'Attachments',
> );
> Restart Apache and nothing. RT don't search any words in content of
> tickets.
>
>
>
> --
Hi,
I want to display the ID of related Tickets in my template
I tried using this {$Ticket->RefersTo}
But that just returns RT::Links=HASH(0x7f6dc46f7d20)
How can I expand this to the ID of the related object?
Regards
--
Thomas
Hi,
I'm pretty new to RT. I have installed the Assets 1.02 plugin, which is
working nicely.
Does anyone have any experience in using data from Assets in ticket
Templates
Quite specifically I would like to add data from an asset linked to the
Ticket into a Template, but I have no clue where to st
On Mon, Dec 15, 2014 at 04:08:52PM -0600, k...@rice.edu wrote:
> Hi RT Users,
>
> I am trying to clear an address that keeps appearing in the
> One-time Cc/Bcc list on the Reply form for a ticket. The user
> is no longer here, but the address keeps showing up in the
> Reply form for new tickets. H
On Tue, Dec 16, 2014 at 11:32:24AM -0600, Matt Zagrabelny wrote:
> On Mon, Dec 15, 2014 at 4:08 PM, k...@rice.edu wrote:
> > Hi RT Users,
> >
> > I am trying to clear an address that keeps appearing in the
> > One-time Cc/Bcc list on the Reply form for a ticket. The user
> > is no longer here, but
On Mon, Dec 15, 2014 at 4:08 PM, k...@rice.edu wrote:
> Hi RT Users,
>
> I am trying to clear an address that keeps appearing in the
> One-time Cc/Bcc list on the Reply form for a ticket. The user
> is no longer here, but the address keeps showing up in the
> Reply form for new tickets. How is tha
On Tue, Dec 16, 2014 at 8:34 AM, Arkady Glazov wrote:
> Hi,
> Please help me understand where is my full text search?
> i have Debian Linux machine with Pg, Apache 2 and installed RT 4.2.9 .
Ditto.
> I run rt-setup-fulltext-index successfully, also run rt-fulltext-indexer
> --all and change my
I had to use the fulltext: prefix in order to get fulltext search working,
e.g.:
fulltext:"my fulltext here"
On Tue, Dec 16, 2014 at 8:34 AM, Arkady Glazov wrote:
>
> Hi,
> Please help me understand where is my full text search?
>
> i have Debian Linux machine with Pg, Apache 2 and installed
Hi,
Please help me understand where is my full text search?
i have Debian Linux machine with Pg, Apache 2 and installed RT 4.2.9 .
I run rt-setup-fulltext-index successfully, also run rt-fulltext-indexer
--all and change my RT_SiteConfig.pm:
Set( %FullTextSearch,
Enable => 1,
Indexe
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