Re: [rt-users] FW: [rt-devel] Issue with setting Custom Statuses, Added statuses do not see any other statuses.
After changing to the most recent script, and resetting the Mason Cache this is now working perfectly. Thank you for all the help. From: migetis...@hotmail.com To: rt-users@lists.bestpractical.com Date: Thu, 9 Jul 2015 15:49:51 +0100 Subject: [rt-users] FW: [rt-devel] Issue with setting Custom Statuses, Added statuses do not see any other statuses. Thank you for your response M My perl is not great so I was unsure how/if I could put spaces in the Hash's key so I named them just a shorter variant of the status. the results in the following image http://prntscr.com/7qp9ra So the statuses appear correctly (So maybe not a 25 character limit?) Now if I try to set the status to a non-RT Default after submitting it shows this http://prntscr.com/7qpaz6 I just modified my code to something that did not throw any errors but I get the same result. New code is here http://pastebin.com/a8HRz0sG Once again, Any help is greatly appreciated. Thank you.Ashley Etherington. Date: Thu, 9 Jul 2015 09:17:11 -0500 Subject: Re: [rt-devel] Issue with setting Custom Statuses, Added statuses do not see any other statuses. From: mzagr...@d.umn.edu To: migetis...@hotmail.com; rt-users@lists.bestpractical.com Hi Ashley, Configuration questions are best sent to rt-users. [Done] Comments inline. On Thu, Jul 9, 2015 at 4:54 AM, Ashley Etherington migetis...@hotmail.com wrote: Hi Everyone. We have decided that instead of using a Sub-Status custom field, that we would add all of our statuses to the main built in RT Ticket status. The first initial pass appears to work but when we use one of the new statuses, we are unable to select any other status. Okay. For example if I set the status to 'Awaiting Parts' and submit the form, The only status I can then set it to is 'Awaiting Status'. A few comments. 1) Start with the default lifecycle and make small changes to it. You should be able to find your issue. 2) From what I can see in your transitions hash, there is no key of Awaiting Parts. Thus there are no valid transitions for that status to change to. I'm not sure how Awaiting Status is showing up. 3) I just read on rt-user that there is a 25 character limit for status names. If that is true, then you are running into that wall as well. Cheers! -m
Re: [rt-users] FW: [rt-devel] Issue with setting Custom Statuses, Added statuses do not see any other statuses.
Indeed, I figured that out shortley after my last email. But thank you Todd.
It confirms at least that I have done the right thing now.
To: rt-users@lists.bestpractical.com
From: t...@bestpractical.com
Date: Thu, 9 Jul 2015 14:12:06 -0400
Subject: Re: [rt-users] FW: [rt-devel] Issue with setting Custom Statuses,
Added statuses do not see any other statuses.
On 7/9/15 10:49 AM, Ashley Etherington wrote:
My perl is not great so I was unsure how/if I could put spaces in the
Hash's key so I named them just a shorter variant of the status.
You'll need to quote the values. So:
active = [ ...'Awaiting Collection'... ],
...
transitions = {
'Awaiting Collection' = ['new', 'open', ..., 'deleted'],
...
The items in the statuses array need to match exactly to the keys in the
transitions.
Re: [rt-users] FW: [rt-devel] Issue with setting Custom Statuses, Added statuses do not see any other statuses.
On 7/9/15 10:49 AM, Ashley Etherington wrote:
My perl is not great so I was unsure how/if I could put spaces in the
Hash's key so I named them just a shorter variant of the status.
You'll need to quote the values. So:
active = [ ...'Awaiting Collection'... ],
...
transitions = {
'Awaiting Collection' = ['new', 'open', ..., 'deleted'],
...
The items in the statuses array need to match exactly to the keys in the
transitions.
[rt-users] Accent problem in Quick search
Hi, I notice that, when I click on new or open tickets of one queue which contains accents, the tickets don't appear in the research. For the others queues, without accent, it works. In edit search, the accent appears like xE9. In this case, the problem is for french accent. If you have a solution... Thanks, Christophe *Christophe ARBEZ | Stagiaire développement* Syloé 803 rue de Pinville - 34000 Montpellier Tél: +33983014518 Email: christophe.ar...@syloe.fr www.syloe.fr http://www.syloe.com/ | Blog.syloe.com http://blog.syloe.com/ | Twitter https://twitter.com/Syloe_SARL | Facebook https://www.facebook.com/pages/Sylo%C3%A9/188258434526095?ref=hl
[rt-users] Error in Dashboard.
Hello All How can I track down which dashboard is producing this error? Failed to load dashboard 757: Could not load object for RT::Group-44 I already disable all dashboard for group 44. Thanks In advance. Bryon Baker Network Operations Manager Copesan - Specialists in Pest Solutions 800-267-3726 * 262-783-6261 ext. 2296 bba...@copesan.commailto:bba...@copesan.com www.copesan.comhttp://www.copesan.com/ Servicing North America with Local Care
