Hi Alex,
On Mon, Oct 10, 2016 at 5:07 PM, Alex Hall wrote:
> After a few more repeats of some of the below steps, suddenly things worked.
> I'm embarrassed to say I may have forgotten to specify rt441.* when granting
> privileges, instead only entering rt441. In any case, the upgrade finally
> ra
Hello All,
we run RT Verion 4.4.1 and try to manage our assets with the system.
We created custom fields and work with them to track the internal id of an
asset.
I now run into two problems/questions:
1.
If we search for assets we get the standard table of results. Is there a
way to change the
On 10 Oct 2016, at 19:56, Alex Hall wrote:
On Oct 10, 2016, at 18:18, Keith Edmunds wrote:
The 'update-rt-siteconfig' command still seems to be working on the
4.2.8
install, not the new 4.4.1.
update-alternatives(8)
Typing the (8) exactly as shown gives me a syntax error, while leaving
On 10 Oct 2016, at 16:26, Jan Burian wrote:
Hi all,
we have RT 4.4.0 on CentOS 7 and Perl v5.22.1. And we are starting to
use RT in production.
We configured RT to authenticate users via LDAP
(RT::Authen::ExternalAuth::LDAP). Our LDAP server is MS AD (Win 2008
R2).
[...]
Authentication is w
> On Oct 10, 2016, at 18:18, Keith Edmunds wrote:
>
>> The 'update-rt-siteconfig' command still seems to be working on the 4.2.8
>> install, not the new 4.4.1.
>
> update-alternatives(8)
Typing the (8) exactly as shown gives me a syntax error, while leaving it off
offers options that don't ap
Hello List
I have created a custom scrip the will respond to an email via a web service
call. I would like to create a transaction with the return message.
Can someone give me a little code snippet or some direction on how to create
the transaction? With our creating or updating a custom fiel
> The 'update-rt-siteconfig' command still seems to be working on the 4.2.8
> install, not the new 4.4.1.
update-alternatives(8)
Or, use the full command name. Try this:
# update-rt-siteconfig
--
"Soccer is one of those things that the rest of world cares about more
than Americans do - you kno
After a few more repeats of some of the below steps, suddenly things
worked. I'm embarrassed to say I may have forgotten to specify rt441.* when
granting privileges, instead only entering rt441. In any case, the upgrade
finally ran, and I appear to be okay, save one thing: those RT_SiteConfig.d
fil
Hi all,
we have RT 4.4.0 on CentOS 7 and Perl v5.22.1. And we are starting to
use RT in production.
We configured RT to authenticate users via LDAP
(RT::Authen::ExternalAuth::LDAP). Our LDAP server is MS AD (Win 2008 R2).
Our config of LDAP ExternalAuth in RT:
Set($ExternalSettings, {
'
Hello list,
I'm upgrading from the Debian RT 4.2.8 package to the source 4.4.1, and am
stuck at the 'make upgrade-database' step. When I enter the root password,
my version, and 'y' to have it begin, it immediately says it can't connect
and exits with code 255. Here's what I've tried thus far, in n
Ran into an issue, where I was trying to modify permissions on a user, and it
changed root.
Now my root is not a super user.
I ran this command: perl -I /opt/rt4/lib -MRT -e' RT::LoadConfig(); RT::Init();
my $u = RT::User->new($RT::Systemuser); $u->Load("root"); print
$u->PrincipalObj->GrantRigh
Le 10/10/2016 à 17:15, Alex Hall a écrit :
>
>
> * Can Perl code in scripts talk to an external database as I've described?
>
yes, scrips run any kind of perl code, you can include needed modules.
There is perl libs to talk to almost any kind of databases, even
proprietary ones ;) A quick internet
Hi Alex,
Sounds like you may be looking for the external custom fields
functionality, please
see the link below for details:
https://docs.bestpractical.com/rt/4.4.1/extending/external_custom_fields.html
Best Regards
Martin
On 2016-10-10 15:15, Alex Hall wrote:
Hello list,
Another day, anot
Hello list,
Another day, another proposed RT modification for me to investigate. Our
company has six remote representatives who each have a few hundred
customers they visit in person. The customer support team works locally,
and is the group who actually enters all the tickets. We want reps to be
a
--- Begin Message ---
Hello everyone,
I have RT 4.4.1rc1 installed and need your help on the appearance of Assets in
SelfService.
Thus far, I have selected that a user in SelfService can see the Assets menu
and can also see the listing of Assets he/she is: a.Owner b.Held By c.Contact.
There appe
--- Begin Message ---
Dear all,
I have installed RT 4.4.1rc1 and need some help on the Assets part.
In the SelfService (unprivileged user) a user can choose an asset and then
"Create linked ticket" from "Actions".
This gives the options to set as ticket Requestor either the asset Owner (if
set) o
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