[rt-users] "Hidden" tickets suddenly appear

RT 4.2.13 backed by PostgreSQL, though I feel like we've been experiencing the following for many versions. I've been suspect for quite some time, but thought maybe I was losing my mind instead. I've confirmed finally that I am not losing my mind re: RT in this specific case. We are definitely

Re: [rt-users] Randomizing / Masking Ticket Numbers / or Intelligently concatenating multiple numbers as ticket number.

To my knowledge, yes, mail is routed through use of the subject line. When you create a queue, you give it a tag that is used in email subjects, and that is combined with the ticket ID to form the basis for how RT knows which queue/ticket a given message goes to. However, you can customize the

[rt-users] Randomizing / Masking Ticket Numbers / or Intelligently concatenating multiple numbers as ticket number.

Thank you for your detailed response Jeff. Thinking out of the box, a Random Number is not necessary if we can mask it from email responses. In my specific case, I do not want non-staff to access RT. Only support agents. Is some sort of ID number absolutely necessary in the subject field

Re: [rt-users] Seeing this error in the log

On Oct 25, 2016, at 2:17 PM, Alex Hall > wrote: Hello list, Every so often, and seemingly randomly, I see this error in /var/log/messages just as the FCGI server stops working: Oct 25 13:43:07 RTServer RT: [8137] Argument "username" isn't numeric

Re: [rt-users] Seeing this error in the log

OH! I should mention that code stanza below is taken from the rt-4.4.1.tar.gz since I don't have 4.4.1 installed. On Oct 25, 2016, at 2:29 PM, Landon Stewart > wrote: I think it has something to do with the reminders if that helps. The

[rt-users] Seeing this error in the log

Hello list, Every so often, and seemingly randomly, I see this error in /var/log/messages just as the FCGI server stops working: Oct 25 13:43:07 RTServer RT: [8137] Argument "username" isn't numeric in numeric ne (!=) at /opt/rt4/sbin/../lib/RT/Interface/Web.pm line 3027. It shows up three

Re: [rt-users] Greetings from a New RT user in Toronto.

I'm just taking a shot in the dark, not knowing the code base well, but what about this. You keep the actual number, but add things before and after it. For instance: 1207b6988c77 where the ID is 988. Your filter is a letter followed by a number, then your ID, then a letter. You can add random

Re: [rt-users] Difficulty of turning one-time CC into full CC?

Hi Alex, On Tue, Oct 25, 2016 at 1:55 PM, Alex Hall wrote: > > I know, in theory, how to make such a change now. What I'm wondering is how > hard it might be. If anyone has ever done this before, can you give an idea > of what is involved? The UI is one part, but what

[rt-users] Difficulty of turning one-time CC into full CC?

All, People at work are wanting me to modify RT so that the one-time CC options on ticket replies are instead full CCs. That is, anyone added there is CC-ed on the full ticket rather than on just the transaction being made. No one wants to use the 'people' tab, and one-time CC-ing isn't something

Re: [rt-users] Greetings from a New RT user in Toronto.

Reza writes: >The use case for random IDs is quite simple. Ascending / serial number >of IDs compromises confidentiality. End users would be able to guess >how busy I could be with the amount of tickets answered. Its something >I don't want to disclose. Almost ALL ticketing systems I have

Re: [rt-users] Deleting one attachment

> > Sorry for not seeing this sooner, but I'll leave this for people wondering > about the same in the future. > > We have sucessfully deleted single attachments from a ticket using > rt-shredder. Issue the command like this; > > rt-shredder --plugin 'Objects=Attachment,​' > This is what I

Re: [rt-users] Greetings from a New RT user in Toronto.

Greetings Jeff: Thank you for your reply. The use case for random IDs is quite simple. Ascending / serial number of IDs compromises confidentiality. End users would be able to guess how busy I could be with the amount of tickets answered. Its something I don't want to disclose. Almost

Re: [rt-users] Deleting one attachment

?Hello, Sorry for not seeing this sooner, but I'll leave this for people wondering about the same in the future. We have sucessfully deleted single attachments from a ticket using rt-shredder. Issue the command like this; rt-shredder --plugin 'Objects=Attachment,?' We use RT 4.2.8. Med

Re: [rt-users] Greetings from a New RT user in Toronto.

Reza writes: >The last 24-48 hrs has been an amazing learning experience. I feel >as-if I can do Kung Fu now :) > > From my recent agenda of: > > 1. Create Random Ticket numbers. > 2. Suppress "RT System Itself - Outgoing email recorded" > 3. Customization of Auto ticket reply. > 4. Assigning

Re: [rt-users] Delivery Status Notification

Maik Nergert writes: >is there a simple way to proof, that a message and the attachment was >delivered to the recipient? >It would be much better if the recipient has to confirm, that the >message arrived and he has read it. SMTP, by definition cannot do this. It cannot even guarantee

[rt-users] Rename Owner Role only for Assets

--- Begin Message --- Hello! I would like to ask if I can rename the word "Owner" in RT. I modified the file en.po and indeed the word changed. However, it changed BOTH for the TICKET Owner and the ASSET Owner. I cannot find a way to change ONLY the ASSET Owner, although I specified it as

Re: [rt-users] Slow quote folding

Hi, we have migrated to another server with newer Debian and this issue suddenly dissapeared. So I wanted just let you know. Thanks to Jeffrey Pilant for interest and morale support :) Petr On 1.6.2016 11:04, Petr Hanousek wrote: > Dear all, > we have here some users who have such a habit to keep

[rt-users] Delivery Status Notification

Hi @all, is there a simple way to proof, that a message and the attachment was delivered to the recipient? It would be much better if the recipient has to confirm, that the message arrived and he has read it. best Maik smime.p7s Description: S/MIME Cryptographic Signature - RT

Re: [rt-users] Greetings from a New RT user in Toronto.

Many thanks to my first 3 teachers, Kenneth Crocker, Alex Hall and Chris McClement, for guiding me to the right direction. Ken, many thanks for your generosity for passing me a copy of your book "Request Tracker for Beginners - A Topical Guide" ( also available on Amazon if those of you