[rt-users] Queue-specific RTFM articles

Working with RT 3.8.1 and RTFM 2.4, I can't get queue-specific RTFM articles to work. According to the introduction it should be sufficient to create a topic structure, with the first element being called Queues, and the subsequent topics named like the RT queues. On the next level, subtopics

[rt-users] Queue-specific RTFM articles won't work

Hello, we are still struggling with setting up queue-specific RTFM articles, to no avail so far. Except setting up the article structure itself, is there anything else to be done? Do all articles have to be categorized to make this work? Do these articles have to be in a special class? Is it

[rt-users] occasional broken attachments, will be okay when forwarded

Hi, we run into broken attachments from time to time, broken in a sense that they can't be viewed, RT will return a 401 error. When we forward them, the attachments are okay for both Thunderbird and Outlook users. What's so strange about this is that it only happens from time to time. Did

[rt-users] Attachments: error 404 with single quotes in filename

Hello, I have recently posted an error with some attachments that can't be shown and produce a 404 error. I have found that this problem comes up when the filename of the attachment contains a single quote, which is not translated into a proper URL and thus creates an invalid link. As

[rt-users] 500 internal server error, fastcgi connect failed

the interface. the browser delivers a 500 - internal server error i do suspect some problem with fastcgi and lighttpd, but i have no idea where to start troubleshooting... any hint would be greatly appreciated greetings bernhard -- Bernhard Hansbauer System Administrator bernhard.hansba

[rt-users] default autoreply unless defined per queue - possible?

hello everyone, using RT 3.8.2 with RTFM 2.4.0 as mentioned in the subject, i wonder if it's possible to have a default autoreply on ticket creation, _unless_ there is an autoreply defined in the queue. any hint greatly appreciated, greetings bernhard

Re: [rt-users] default autoreply unless defined per queue - possible?

in this case. At 03:31 AM 4/30/2009, Andraz Sraka wrote: re On Thu, 2009-04-30 at 09:21 +0200, Bernhard Hansbauer wrote: using RT 3.8.2 with RTFM 2.4.0 as mentioned in the subject, i wonder if it's possible to have a default autoreply on ticket creation, _unless_ there is an autoreply

[rt-users] rt 3.8.2 / mail loop by out-of-office reply

hi, it's not for the first time we encounter a mail loop caused by an erroneous configuration of a user, and we receive hundreds of auto replies. rt does not recognize them as mail loop, thus we can only break it by blocking the sender's mail address. is there any other way to interrupt such